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January 2024 by Sergio Odintsov
I had a fantastic experience with Wheel Works! They quickly fixed my tire and provided excellent service. I highly recommend them for any tire-related issues.
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January 2024 by Graham Perkins
Recent changes to store personnel at this location has greatly improved my satisfaction. The previous Manager was in over her head but the new Manager is much more competent. Great service and they fixed a wheel balancing issue that Discount Tire could not resolve after multiple visits. My faith in WW has been restored!
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December 2023 by John Sanders
Tech did a great job with alignment and balancing of tires. Perfect thank you so much.
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October 2023 by Harrison B.
My experience at the Wheel Works location in Sunnyvale was a bit of a mixed bag. While I found Jacob to be remarkably friendly and the technician handling my car to be quite easy-going, my encounter with Lani and her approach to customer service left much to be desired.Initially, I brought my car in for a routine tire rotation and oil change. Unfortunately, upon leaving, I noticed a concerning vibration and loud noise when driving over 60mph. This prompted me to return the following day to address the issue.When I called the shop to explain the problem, Lani, the manager, fielded my call. Regrettably, I found her tone to be rather dismissive and confrontational from the outset. As I began describing the new noise, she promptly interrupted, stating that their technician had identified the noise before conducting any service. When I inquired whether the technician had tested the car at speeds over 60mph to detect the issue, she seemed flustered and curtly mentioned she didn't want to argue and suggested I resolve the matter with the technician upon my return.Upon revisiting the shop, the team addressed an oil spill but failed to acknowledge the persistent noise. Furthermore, I discovered that the alignment sheet was completely blank after the initial servicing.Consequently, I decided to seek a second opinion at a different Wheel Works location in Mountain View. To my relief, their team efficiently resolved the issue within an hour. They not only provided the standard alignment sheet with lots of corrections, but also recommended new tires, which I plan to purchase in the coming weeks.Regrettably, based on my experience, I cannot recommend the Sunnyvale location. The unresolved issues with my car, coupled with the unsatisfactory customer service and lack of effort during my follow-up visit, were concerning. Your experience may vary, but I found the service at the Sunnyvale branch to be subpar.
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October 2023 by Laura Bode
Lani and the wheel works team were awesome to work with. Got me in the very first morning and back out the same day. Great service and friendly.
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October 2023 by Quyen F.
Thank you, Lani for the excellent service for my flat tire. I called in the morning and Lani scheduled an appointment for the afternoon. She was honest with the time that it may take. I told her that I will wait for service since I have one car. The mechanic found a nail and patched the tire up. I would recommend Wheel Works for your car services. The store was remodeled and new management (Jacob and Lani) has been a positive experience.
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October 2023 by Chrissie Teo
Good service. Patched a tire for me. Was there about an hour. Checked my fluids. Friendly workers. Great price.
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September 2023 by Joe C.
I bought a lifetime wheel alignment server and use this store for the service. After the recent service, I got my door knob on the driver's side broken. It's the second time. I had the same issue with this store 2-3 years ago. There would be a very stressed mechanic in the store. I'm not going to use this store anymore.
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September 2023 by MohammadSadegh Faraji-dana
The wheel alignment waiting time was a bit long, about 3 hours and whole process took about 3:30 hours, from 2pm to 5:30pm, although I booked the appointment and had a confirmed appointment online. The manager there was kind and apologized multiple times for the wait. The tire pressure for the car was not also set according to standard psi although the guy told me they set it to standard but later on I checked again and it was over inflated. Other than these I was satisfied and so far so good.
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September 2023 by terry lyn
Zero star is what they deserve! This location has serious customer service issue!I brought my car for a low tire pressure due to a screw. I do have a tire hazard coverage and JACOB wants to charge me for a replacement tire and a labor! I told him Walmart exchanges the tire of it can't be plugged and he sarcastically stated "Go to walmart then!" Man! JACOB ANDRADE is the service manager! I guess don't come here they don't need revenue! They don't care about customers! LANI HAYES you should do something otherwise your store will be the next to close if this is how you treat ur customers!
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August 2023 by Julia A.
Jacob is awesome. He was very helpful, friendly, attentive and took care of everything.Went there for my tire maintenance, he took care of me as soon as I arrived.I had great experience and service. Thank you Jacob!
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August 2023 by Daniel Moscoso
Absolutely terrible service. The main manager is a total j*** and they will try to price gouge you wherever they can. For your own good, avoid this place at all cost.
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August 2023 by Dave G.
Purchased 4 tires. Went back to have them rotated and had to wait 2 hours!They were not busy. Purchased my next tires, for my other vehicle at Good Year. Will not return.
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July 2023 by Prianka Banik
I took my car to this store beginning of this year, and then they suggested to take the car to Sunnyvale Toyota store for more inspection. And then it was reveled that Wheel works made some mistakes. Then Wheelworks said us that Toyota is fixing the issue and they will pay to Toyota about all the fixing cost. Now after almost 4 months, Toyota asking for money to me for fixing the issue as they did not receive the money form Wheelworks and Wheelworks is not giving the money. But wheelworks said they paid everything to Toyota. But now after 4 months they are not going to pay. I don't know what type of worst service they provide! They deserve no rating. Never ever go there.
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June 2023 by Connie Qian
I'm extremely disappointed by Wheel Works.I brought in my car when my low tire pressure light went on. They repaired my tire same day. Within a couple of days, the light was back on again. It was supposedly a different issue, so I left my car with them again and paid a second time.Within *two weeks*, the tire went completely flat on the freeway and I had to get roadside assistance to come. I asked the manager for a refund since it's clear that either my tire issues were missed or incorrectly repaired. She called in her mechanic and told us to sort it out between us.She refused to refund either of the two tire repairs, even though I now need to get all four of my tires replaced since I have AWD. After 20 mins of discussion, she offered to credit towards a new wheels purchase. But after this experience, I'm not going to sink more time or money here - and neither should you.Service: Tires