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February 2024 by Jesus Guerrero
Waaayy overpriced..
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February 2024 by Richard Crowther
Very good as usual!!!
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January 2024 by Summer Williams
Great service!! Thank you!!
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November 2023 by TS
Unfortunately I have a not so good review I paid to have an alignment done on my pickup and they performed an alignment on it and almost had it dead on the first time but it had a small pull to the left while backing up and was just a little off so the young gal told me if I had any issues just to let them know (she was super sweet and kind) so I did just needed a little something done so it would back up properly. So I made an appointment again brought it back in to be fixed and rt away a young gentleman started jacking it up while I was talking to another employee then I watched the jack slip out from under it and said woah now then the guy I was talking to went to assist with the jack. Mentioned to them I would be back to pick it up when it was done and shrugged off the jack thing but upon arrival I went to get into my truck to find that somehow ignition was still on and key was inside also my passenger window was down and battery was completely dead truck unlocked so anyone could have entered my vehicle. Had to get them to give me a jump so I could leave and as I left I couldn't turn my truck to the left all the way forward or in reverse pulled over in the parking lot by dollar tree and shined a flashlight onto the upper control arm adjustment brackets to find that it had been pryde on hard enough that one of the camber pins were ripped out! Since it was late couldnt take it back to see if they could do anything so called them and explained what was going on so again I brought it back but this time when I returned to try the third time I didn't feel comfortable dealing with them being that this was literally the fifth time the two first attempts i was told I needed parts and they quoted me approx 1200$ but me being a mechanic i just replaced everything myself for 120$. But wow today I spoke with a guy named Mitch and I couldn't get even a word out I was wrong he was right and he's been doing this for years and all the alignment pins are in place and my truck can't be aligned properly because it has a small lift and that the pin being pulled out wasn't their problem. But for one I always see how much adjustments are moved after every alignment because I mark them before they get touched so that if I need I can reverse what an alignment tech has done if it's off. Also if you can't align my vehicle why can't I get a simple refund without being talked down to? He also told me les Schwab won't do business with me anymore if he refunds me? I did nothing wrong by not feeling comfortable with the work being performed after finding damage and driving home with a dangerous vehicle what's crazy is the first time they had it almost spot on then now it's undrivable I will have to just put my adjustments back to were I had them before I took it to them then do my own alignment so sad they couldn't make it right by just being kind! Everyone else at the branch was kind but Mitch I want you to know that I was just a paying customer that needed my truck simply aligned but after the adjustment pins get broke then you can't properly align a vehicle and that was my concern! Mitch even when I asked you to be kind to me buddy you continued to over talk me and tell me I was wrong and show just how rude a young manager can be! All the other young techs in this branch are working hard and respectful as well as the ladies inside at the counter you guys all are doing great! But all it takes is one person in charge to turn customers away and ruin a business atmosphere! Upon further inspection I found that they also pryde on my inner tierod that just installed two weeks ago and ripped the boot covering the knuckle! Who the heck prys on steering components such as an inner tierod to get an alignment done holy smokes how unprofessional!
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November 2023 by Jenni Espinosa
The ladies at the desk were amazing. They took such good care of me! The technician was awesome, too. I thought I needed a lot of work on my car, but once he checked it out thoroughly, he only found ONE thing that needed fixing. Honesty is very hard to find in the auto care business, and I was beyond pleased with this business in that regard. I went in expecting to pay an arm and a leg but ended up only paying a wrist's worth! ? I feel good knowing my car is safe for my daughter to drive and my grandkids to ride in. Especially with winter on its way, which is treacherous here! Thanks, Les Schwab staff! I'll be back!
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July 2023 by Jan Brinkman
We had a nail in our tire. We pulled in and were next in line. Fixed the tire in about half an hour and we were back on the road. And it was FREE because we were there before 3pm. Highly recommend fast and friendly
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May 2023 by Jodie White
Customer service is still alive in this day in time. I just want to say thank you very much to the manager. I didn't catch his name, but he is running that business right.Thanks again.Jodie with the bass boat trailer
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March 2023 by Kay Ledet
RV friendly !!! We had a mishap with chains on our tires and were in serious need of new tires. We made the call when we were about an hour away and they held a set for us. We rolled in and sat in the lobby with our two dogs while Betty got some new shoes. While we were waiting an employee took the time to find us the best and safest way to our destination. She checked out road closures and which way would require chains. Customer service was excellent
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November 2022 by Debi Carlson
We bought 2 front wheel tires for our RV and after driving away, heading home our steering wheel was shaking like crazy once we hit 50 MPH. We knew they weren't balanced correctly and headed back to the shop. The same guy took off the tires and went to balance them and my husband watched and saw they were still unbalanced on the machine as he took them off to put back on our RV. My husband stopped him and had to ask someone else who was there to help balance them because they weren't getting done the right way. He found someone who finally did it right and after another hour, we were finally able to drive home. Thank you Todd,(I think that's your name) for letting us know we could switch out the all terrain to all season tires on our RV, it makes driving a lot quieter inside.
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September 2022 by William Ruiz
This place is great and absolutely takes care of its customers. My technician, Isaac, went above and beyond. Because of professionalism and courtesy like his, I will continue to do business with Les Schwab Tire Center in Susanville and recommend it to all my friends and family.
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September 2022 by Meranda Devor
Came in with a flat tire and these lovely gents (and ladies) patched my tire free of charge! There was a small nail apparently causing the issue and now my car is running like charm once again. Thanks to their team!! They'll get you taken care of promptly!
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July 2022 by David Penick
They must have changed drastically over the past few years, because my girlfriend just wanted a piece of mind tire check, & they had her almost too scared to drive it home,because they told her the brakes were in horrible shape, & could go out at any time. Said they'd replace em for $700. She almost agreed, but thankfully decided to limp it home for me to see. There was nothing wrong. I could barely distinguish the old from the new shoes. & nothing else was amiss.New management? I hope so, & I hope the other was arrested.
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June 2022 by Dyana Mitchell
Cannot begin to say enough good comments about this business. Rolled in on a Sunday evening with a shredded tire on my motorhome. Before I could even get to the office at 8 am, staff were out at my rig assessing the tire. I walked into the office and Scott, the manager, was already on the phone calling around to find a replacement. He spent a while on the phone and came to tell me the only one he could find was in Carson City Nevada, 2 hours away. Scott left immediately to go get the tire. When he returned, the guys were immediately all over putting the new tire on. When I went to pay, they only charged me for the tire. Scott was absolutely amazing! Sent my aunt and I on the road with wishes for a safe trip home! Best experience ever!
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June 2022 by Matt Granderson
Came to Susanville Les Schwab after getting verbal phone quote on the phone for $79.95 to get 4 new atv tires mounted on my 5 year olds Honda 4 wheeler. Thought i would give them a try.Upon arrival was told this service would be $117 and got a smart comment from gal behind the counter on bringing my own new tires in. I had requested oem spec tires from Les Schwab a month earlier and they told me they couldn't supply me that that size--didn't carry and couldn't order .Gave Les Schwab a try but will continue to use Carlsons for my personal and business service. Note no service was actually performed, just got the bait and switch these chain stores are known for.
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April 2022 by Caroline Blue
It's my go to place for tires and rotation of wheels for both my vehicles. Love this place!!
