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December 2023 by Jan T.
I am from out of town visiting our Family. I have gone three times in the last year to get assistance at the front desk cashing in lottery tickets, etc. and have been ignored or had to wait 10 plus minutes. It appears to be the same lady tall brunette didn't catch her name but I walked out today because she looked over at me several times did not seem busy or doing anything. Customers were piling behind me we had to get on the road so I had to leave so customer service sucks.
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July 2022 by Sofia R.
I think Safeway is awesome, don't care what anyone says. They have a great sourdough bread and carry my favorite vegan cheese. They also have Japanese eggplant often, which I love. THEY ALSO carry OYSTER MUSHROOMS almost every time I've gone!!!!!!! That is my favorite veggie and usually found only in Asian supermarkets. They are also open till 2:00AM which is convenient when I want a late night snack.
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July 2022 by Kylie M.
Here's another poor experience I've unfortunately had in Susanville, Ca. All I went into Safeway for was two sandwiches and chicken tenders. I walked up to the counter and waited for someone to show up at the deli to help. A woman came, asked how I was and I said fine thank you. I asked her how she was and she says "oh, just living the dream" completely sarcastically. She then took her sweet time to make a 12 inch sandwich that she stopped several times in the middle of making. She had to walk the length of the deli to go say hi to her work friends and they chatted a minute. She had also complained that the bread shipment didn't come and stopped to go look for more after telling her I wanted French bread. She came back after awhile and said I only have French bread- i told her that's fine l, it's what I had already asked for. She continued this take my sweet time attitude while the line builds up obviously as if none of us in line had things to do today. This went on through 2 sandwiches.. No joke- I'm at the deli counter for 15-20 minutes waiting for her to make the 2 sandwiches and grab 2 chicken tenders. This was about 9 am this morning. Btw- I went to purchase at the self pay- the guy overseeing the self pay walked away as soon as I got there. My self pay machine had an issue and I sat and waited for him to come back. I see he was at one of the check stands chatting with a coworker and he took his time to come help. What the heck is wrong with customer service?? I won't be returning to Safeway in Susanville or anyplace in Susanville for that matter. I drive through Susanville to see family 4 hours away from us. I'll be packing lunches for me and my husband and kids from now on the passing straight through Susanville. P.s. 2 sandwiches and 2 chicken tenders costed over $30! Unreal
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May 2022 by Frederick Pratt
Maintain in date products instead of keeping expired on the shelves. This has happened many times over the year.
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April 2022 by Carlie C.
Cashier Dora is rude as hell. Worked grocery for many years so I have a soft spot for customer service workers I will ALWAYS be respectful and courteous but she tried to gaslight me into thinking I was being rude to her. I have heard there has been several negative encounters with Dora and many different customers at different times. It's time for Safeway to let her go she is literally sending business down the road because of her bad attitude.
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December 2021 by Connie H.
This review is just for the deli. Yesterday I went shopping and decided I wanted chicken wings. The flavor selections were limited: Buffalo (I could be wrong) and fried. The fried looked tasty so I chose them, asking for a dozen. After I arrived home and put the groceries away I sat down to enjoy a few wings. The breading was sooo HARD I could barely bite it. I had to break it off to get to the meat. I shared the breaded skin with my dog and even she had trouble chomping it. It tasted good, however.
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July 2021 by Elva Martinez
nice store! very clean ! staff very friendly
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July 2021 by Elva M Martinez
nice store! very clean ! staff very friendly
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March 2021 by SK J.
Beware! Many outdated perishable items! Check all dates. Milk, yogurt, lunch meat, yuk!
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March 2021 by Jesse M.
Adjusting to a new allergy diet in our house. It was so much easier to order on their site. Giving us time to read and research while shopping through this new diet for our sweet little. when they didn't have items in stock they recognized they called us with alternative options. Helpful, friendly and prompt.
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February 2021 by Justin F.
Stopped by to get some food to make dinner. They have a lot of fresh vegetables. Actually, all their vegetables are really fresh compare to what you would see in LA. They have essential items but marked up pricer then you would find elsewhere. There is also a meat section here. I bought myself 4 pieces of salmon that came out to be around $24. The butcher was very friendly as well. What I really like about this store is how everything is really organized & clean. Would definitely return when I'm back in town.
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November 2020 by S M.
I did find everything I was looking for. I picked up some fresh fruit, but come to find out after I get home to eat it, every single piece of mango was rock hard... :\ The fruit bowl was 95% full of rock hard green mangos... Nice Safeway- trying to get rid of the under ripe fruit to your consumers... :\
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July 2020 by Wayne Warner
Not much of a selection but good customer service
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July 2020 by Dan Breland
Staff friendly and knowledgeable..
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June 2020 by Sally Brooks
Liquor department looks awesome the women that is the new department manager does a great job.