Susanville Chrysler Dodge Jeep Ram is a dealership with a laid back vibe and small town charm. Customers report a highly positive experience, from sales to service. The sales process is described as super easy, with staff handling everything over phone and email, including delivery and registration. Salespeople are noted for their honesty and for admitting mistakes, which builds trust and encourages customers to return. The service department receives high praise for being absolutely amazing. Staff greet customers with respect and kindness, even in stressful breakdown situations. Technicians are commended for showing customers what is wrong with their vehicle. The team works efficiently, ordering parts not in stock and completing repairs within 24 hours to get people back on the road quickly. While most feedback is very positive, some customers note areas for improvement such as better communication between service writers and mechanics, more professional morning meetings, and follow-up. The overall experience leads customers to highly recommend this dealership.
I had always had great experience at this place. Never buy vehicles anywhere else.
October 2022
Need shades in the waiting area. Better communication between the service writers and mechanics. Morning meetings should not be where customers can hear as it was very loud and a good amount of cussing. Follow up can use improvement.
May 2022
Bought a 2017 jeep renegade sport...ask for Kelly Quinn ..he was great to work with buying this car...made it easy and a great experience...plus we have taken our jeep to Susanville ford service dept gor service...thank you Matt Branden and jerika...thanks
