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April 2025 by Paul Hendifar
I’m reaching out regarding my Eagle garage door opener, which has not been working properly. I attempted to contact your customer support for assistance, but unfortunately, the experience was extremely disappointing. They didn’t ask for a model number or anything. I’m within the warranty period as well. I received little to no help, and my concerns were not addressed at all.
Given the importance of a functioning garage door for security and convenience, I am frustrated by both the product’s failure and the lack of effective support. I would appreciate a prompt resolution to this issue, including clear instructions or assistance from a qualified technician at Eagle.
Beware ! Do not buy their products !!
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April 2025 by _ jxiro
Had some trouble with my Eagle 1 opener and called. Almost instantly got transferred to the department that I needed. Spoke to a representative by the name of Jose and in less than 3 minutes was able to get my gate opener working again. Thank you Eagle, and thank you Jose for the speedy , amazing customer service.
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February 2025 by Rami Shapira
Used previous the support for eqgle gate operator and all was well. Not this time.
First, asked to troubleshoot, blocking safety eye, once that didn't help, asked to send boad to them. ( New board just bought from dealer). After few days with no no update, contacted and they said they'll looked into it.. few days still no update, contacted supervisor, which said to begin with it was photo eye ul325 that is not compatible with prior board, then why wasn't it troubleshoot at first.
Called twice trying to repory and check what can be done different. None to talk to other then support and supervisor which weren't very helpful to begin with.. 2 last calls were disconnected while waiting on the line.. very unprofessional and frustrating experience.
UPDATE. Board already a week and a half at their factory/lab, and Jose says he's overwhelmed and did not yet got the time to inspect it.
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January 2025 by Mike Long
No response to questions. I'm a contractor and was interested in installing a eagle operator at my personal home (2000dc) model. Still waiting on a reply to my email. I'll be going with liftmaster now.
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December 2024 by Mike Cozzie
Terrible product and company. Buy any other brand. Had my gate opener for 3 years and the motherboard failed. The company says they no longer manufacture that model and have zero options to help me. Won’t fix it, won’t replace it. They don’t have any suggestions on what to do. Don’t know if it can be rebuilt. Their technical support manager just says “I don’t know”. Then said he’d have someone else call me back to assist. Never heard from them again. Going with another brand. Best to spend the money right the first time. Wish I had known about this company.
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November 2024 by 350oshin
I’m a tech/installer and when I call tech support to ask for diagnostics support my answer is i don’t know…..no other company answers like this. Every other company would have had me test functions until the source of the issue is obvious. this is why I don’t recommend eagle to any customers and dread calling in for support.
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October 2024 by Brian Curtis
A complete box of crap. Has more electrical parts in it than the space shuttle. Nothing but problems with it and its barely a year old. Mine is a slide opener, professionally installed. Avoid these works of art at all costs.
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November 2022 by wei li (250)
The motor stopped responding to all three remote controls. Called up the company and asked what could be the cause of the prob and what do people normally do in such situation. Instead of answering the question they want to send over technicians for service call and to charge for it.There is no customer service apparently. If someone offers a product for a while they should know well about what are the common prob and how to fix it or explain why would it have to be solved only by their own techniciansI would never by another product from this company so if I have to replace this one with another one it would definitely from competitive manufacturers n I will do a better research beforeBuying.
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October 2022 by ROD SANDOVAL
I purchased an Eagle 1000DC slide gate operator in Sept. of 2020 and installed it without an issue. I had thoroughly researched the features prior to purchase and the specs indicated that the gate could be manually stopped during the "open" function if a full open position was not needed. This was done by setting some switches on the control panel. I performed the necessary settings but the gate still ran a full open cycle. I contacted tech support and was informed that this function does not work on the DC models due to programming in the circuit board. I advised them that all the product literature indicated and advertised this function as being available in the 1000DC and that was specific to my purchase. They offered no remedy (upgraded circuit board?) and only apologized for the misrepresentation. Fast forward to December, 2021. A couple of days with little sunlight and my opener froze in the open position. At the time I mistakenly diagnosed it as being a dirty lens on my photo eye. Since I have sunshine 95% of the year and I only operate the opener 1-2 times a day I didn't think it would be a battery issue. It seemed to work fine for several months but in Oct., 2022 it again quit in the open position. I called tech support and was advised to check the batteries. I removed the batteries and tested them with a Schumacher AGM 12v charger/tester. Both tested bad and would not take or hold a full charge. At this point my opener was just over 2 years old. The complete warranty document that came with my unit specifically states that ALL PARTS AND COMPONENTS are warranted for a period of 5 years from the date of purchase. It makes no exclusions for batteries. I contacted Eagle Warranty Dept. and was told that the batteries are only warranted for 1 year, regardless of what the printed warranty indicates. They didn't even offer to pro-rate these batteries toward the purchase of new ones (which cost $125 ea. thru Eagle). I asked to speak with a manager and was told nobody was available but someone would call me back. Still waiting,,, buyer beware.
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September 2022 by James Le
Good company..
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September 2022 by Tony's welding Guerrero
Very efficient, the best operators, I have been installing and working with them for more than 8 years in the Bay Area, and installed more than 100 operators and they all work great.
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September 2022 by Oscar Avila Landa
They serve you very kindly
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September 2022 by joel brace
Allow me to preface this review by stating that I own my company, and have been installing, and repairing gates, and Gate operators for over 30 years. I primarily provide liftmaster operators, but normally recommend repairing these items as it is more ethical to do so, and more importantly, it helps keep viable products out of our landfills. Thursday oct 21st I received an eagle gearbox from my primary supplier in San diego that I had misidentified (I had ordered the lower gearbox, and needed the upper gearbox). In order to ensure this would not happen again I called eagle directly. In speaking with tech support, they had me send a photo. Wed oct 27th after getting their gearbox shipped to my shop, I went to install it. That's when I noticed that the shaft diameters were different. Miguel tried to tell me it was worn down. I told Miguel that that was incorrect. He argued with me, and I finally got him to listen as I explained that if it were worn down, then the other parts would fir, but instead they had a smaller diameter. Then the general manager saw the photo, and immediately identified that I needed 2 additional parts as they had changed their design. They informed me that it would be Monday before I could get them, and since I can't make my customer wait 5 days without a gate, I drove 6 hours round trip to north l.a. feom San diego, bringing the gear boxes, and parts with me. I had miguel inspect the parts in the back of my service vehicle to again ensure I had everything I needed. Today Friday oct I find out that the bolt diameters are different. I won't be recommending that my customers fix their Eagle operators anymore. I don't want poor tech support, and no accountability for their mistakes.Photos are Supporting that the shaft was not in fact worn down
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September 2022 by Harold Arias
The Parst are very expensive I took my board for repair but they only let me buy a new board. I had to buy it for my gate to work, but the should have been able to repair my board. They just forced me to buy a board.
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September 2022 by Tuan Phung
My Eagle 2000 opener is 20 years old and still going strong.
