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December 2023 by Vanessa Macias
The store offers a wide range of western wear for the entire family, with exceptional customer service. I highly recommend it as I love all their clothing.
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September 2023 by Mariano Vega
Terrible customer service. I went in with my daughter to buy some wranglers, there were three young ladies working. We were not greeted when we walked into the establishment and were not offered any sort of assistance for anything. We looked for and found the fitting rooms ourselves, and when asked if they had another size of jeans the ladies told us “that’s all we have” and didn’t even bother looking! My daughter had to look for a different size herself and found exactly the size she was looking for, again, without any employee help. They indeed did have the size she looked for but it seemed as though the employees just didn’t bother to look or care. Overall terrible experience and horrible customer service, I understand trying to make work fun but instead of assisting us the girls were gossiping and singing along to the radio. For a place that does employee commissions, the customer service should be so much better.
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September 2023 by Marco Antonio Jiménez
These people are thieves I placed an order for a hat that cost $1,600 and I changed my mind the same day and asked them to cancel my order so they said they would charge me a fee so they charged me $94 for the cancellation
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May 2023 by Eduardo G.
Love this place. I was looking for some boots and a hat for my daughter's communion and father daughter dance at her school. I was a able to find the brand Ariat easily. They have a huge selection of short and long sleeve shirts and not to mention boots. The customer service is superb. I was able to try on over a dozen hats and got fitted for shoes. The gentleman and lady helped out tremendously. Arita boots-150.00 Hat- 195.00
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January 2023 by Heidi Fuentes
Great selection of everything cowboy! Beautiful boots for men and women, buckles, belts, clothing, saddle pads. They have it all. Would not have known if I hadn't strolled in.
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January 2023 by Austin Weir
Do not order from this website if you're not local to their store! I placed an order on 12/29/22 and received the boots 1/10/23, they shipped me the wrong size not the size that I ordered and there is no way to contact this store or reach them. Their listed phone number does not connect and they are unreachable/ignoring complaints on social media platforms. The only recourse would be to pay shipping at my expense to send them back and hope for a refund which I'm not inclined to do when I can not contact them first. Their fault, my loss. Don't shop with them. 0 customer service.Edit: To clarify they sent me the incorrect size from what I ordered.
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December 2022 by Saul
First time and LAST time going to this place, I figured I'd try this place to buy my dad something for Christmas as he dresses up cowboy style , I walked into the store and there was 1 employee in the sales floor , he saw me but never acknowledged me or anything, I looked and looked around and still never asked me if I needed help , so I had to go up-to him for some help to see if he had a certain size for a shirt and said that's all they have so I asked him if they get these or can order it and plainly said no , this guys just has no customer service and does not want to sell anything from the looks of it , not sure his name but was a younger guy with an earing , definitley will never come here again and drove 15 Miles for nothing , should of just stayed home and ordered the ARIAT shirt directly from Ariat , we'll that's what I'm gonna do when I get home , I tried giving my buisness to a small buisness but with those type of employees they will loose customers .
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November 2022 by Deas
Called looking for Ariat slippers & Jose kindly answered my questions & set aside the items I requested.The store is clean, neat & very well stocked. The staff is friendly & helpful. There is plenty of free parking.My experience here was positive. Definitely recommend.
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November 2022 by Lisa C.
I've been searching for a certain Cinch sweater and they had it! I placed order on Friday night and received a tracking number by Sunday and the package was delivered by Wednesday! Super quick shipping and exceptional packaging! Highly recommend!
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August 2022 by Javier Almaguer
Bad service overall they act like the store is just for singers or what not you probably get better service at any boot barn around your neighborhood I drove almost 2hr to check out this place for them not to even acknowledge you I wish I would have read the reviews before wasting my time hopefully this will help someone not to waist their time
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July 2022 by Angel A.
Service is great... I me of the workers helped me out widd to h choosing a full fit and was very friendly 10/10 recommended for sure!
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July 2022 by stephanie m.
Horrible customer service, the people that work there have horrible sense of respect for customers and shouldn't be working there and as for the owner it says a lot employing people like that, how could anyone carry a business that way. Everyone I know has said the same thing about this place. Awful, they're over priced as well as over crowded with merchandise. Try to avoid this place at any means. The employees have no idea what they are doing. Good for nothing.
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May 2022 by Marie M.
*ZERO STARS* Apparently you need to be famous to be greeted here. Workers have no sense of customer service, no "hello" as you're checking out, nothing! I was ignored just as I was ignored walking in. The Owner has no sense of welcoming the customers or customer service, as an owner of the store she should be inviting and set the example for her workers. NEVER AGAIN! You are better off at Jim's in the San Fernando Mall or Boot Barn!
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April 2022 by Melissa Guerra
Literally the worst customer service. DO NOT BUY FROM THIS STORE! Ordered a jacket back in February , the 16th to be exact, it’s now APRIL and I have yet to receive my product. they sent me the wrong jacket TWICE. the second time they sent it, it didn’t even come with a return/exchange receipt. The girl I was dealing with, Sonia was super rude and acted bothered by me calling and asking why I haven’t received my jacket after almost 2 months of waiting. It’s now April like I don’t even need a jacket anymore, it’s summer. So do not buy from here unless you want to wait for months to receive your things :) :) :) :)Xoxoxo
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April 2022 by Maria P.
These comments are so true. At first I took it personally but i guess no one gets greeted. Go to jims for better service!!!!!
