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March 2024 by sonia contreras
Employees are great but they never have enough cashiers. The manager NEVER helps when it has to do with customers in line. I might change my bank.
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December 2023 by Graciela Velasco
Well until now I have not had a problem with the bank, I am happy because my money is safe and the service has been very good, they have been kind to me. Thank you,US BANK.?
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October 2023 by Angel Araque
Nayeli and Ingrid are great!
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September 2023 by carlos macias
Terrible bank. I think it couldn't be any worse. I couldn't cash a check for a paltry 150 dollars. They are starving. They have two employees and two clients. I don't know how they survive, but I don't think it will be for long.
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July 2023 by DAVID BENEDETTO
Started out friendly the bankers but arrogant and incompetent completed paperwork for 150,000 K transfer to set up CD then their own bank canceled it tellers on their cell phones. Bank manager gave attitude and said we don’t need your business when I said, I was going to pull remaining 30 K from checking account here
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June 2023 by Sveta and Paul
Great branch. I have had nothing but good experience with this location. The entire team is efficient and attentive. Wonderful customer service. George Paychadze the manager has been a great helpful throughout the years. Highly recommend this branch.
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June 2023 by Douglas Kennedy
The newly remodeled bank quickly gets your business done.
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June 2023 by E. O.
U.S. BANK's Sylmar California branch office is OUTSTANDING. Everyone at the Sylmar branch bent over backwards to quickly and effectively help me, and they all perfectly addressed all my needs for my account ! Client Relationship Consultant Ms. NALLELY ANDRADE MORAN is EXCELLENT on all measures of banking and technical knowledge, performance, friendliness, speed and efficiency, and customer service. Ms. Nallely Moran is the BEST OF THE BEST. Similarly, Branch Manager GEORGE PAYCHADZE ensured that he and his entire Team within the Sylmar California branch office were genuinely welcoming, they were all highly responsive and perfectly skilled, and branch manager George Paychadze and his entire team quickly and perfectly addressed my every banking need. In particular, when I met with Client Relationship Consultant Ms. NALLELY ANDRADE MORAN, she provided me with expert-level technical proficiency, she is a clear and engaging communicator, she correctly ANTICIPATED my needs and questions and thoroughly answered all my questions, she is highly time-efficient and speedy, genuinely friendly, and totally confidence-inspiring. Ms. Moran's best attributes are her obvious and successful Commitment to providing Excellent Customer Service every day for all her customers, and her highly intelligent, careful, and positive personality - - Nallely Moran is a pleasure to work with, and she is the perfect ambassador for US BANK. Nallely is that rare professional who very quickly established in my mind that she has everything under control, and if any issue arises she will move mountains to craft a solution. Nallely gave me great confidence in her skills, and in the Sylmar branch's ability to effectively address any issue. Nallely’s complete preparedness and her hard-earned knowledge and experience allowed me to relax. I sincerely thank Nallely Moran and branch manager George Paychadze for the exceptional service I received from the entire banking team at the US Bank branch in Sylmar, CA. The Sylmar, CA branch office of US BANK is a true gift for all banking customers. I look forward to a great relationship with US Bank and the Sylmar CA branch office. Thank you.
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March 2023 by Jess Ace
This branch is one of the worst in my area, there is always only 1 teller and the line for basic services is extremely long. Forget about coming in your lunch break, you’ll spend it standing in line.When is customers request more than one teller the manager says, “it’s only me today”Easily over an hour wait for the most basic services
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March 2023 by Almightybrian5ohh
George and his team are really good at handling the high traffic that this location.
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February 2023 by mike jammu
The manager here George Paychadze is terrible, lazy and racist. He does not care about helping the customers one bit. He gives you the run around when you need him to do the smallest things. I’ve been a customer here for 20 years and I’ve always had a bad experience with him. I’ve tried to give him a chance but every interaction with him is terrible.
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December 2022 by Mariah Mendez
Worse branch ever!!!! There is always a long line the manager there named George is not manager material what so ever. If there's an issue with your account and you ask to speak to the manager you get the same result as if a manager did not exist.. No good customer service at all!!! Mis direct you. They truly do not care about having you as a client in this branch!!! I highly do not recommend anyone opening any type of account in this branch! At all.
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November 2022 by Maria M
Worse branch ever!!!! There is always a long line the manager there named George is not manager material what so ever. If there's an issue with your account and you ask to speak to the manager you get the same result as if a manager did not exist.. No good customer service at all!!! Mis direct you. They truly do not care about having you as a client in this branch!!! I highly do not recommend anyone opening any type of account in this branch! At all.
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November 2022 by Artem Chubarov
Bro apparently this branch that I opened my account with is responsible for putting my 1600 dollar check on hold for a whole extra week and nobody knows why just feeding me a whole bunch of excuses and they added in the notes.for other adjustments I never even saw My money and they already adjusting it
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August 2022 by Joachim T.
Last year my daughter transferred her car over to me and my wife so we can take over payments. We did the paperwork and had issues where employees messed up the paperwork. A lien was already placed. It is now 10 months later and we get a notice from the DMV that the registration was incomplete and monies are still owed. My wife has called and left messages with those agents that we dealt with before at the bank and noone has gotten back to us. They just don t want to get involved because they messed up and made unexcusable errors. This is so unprofessional on their part. I am walking into the branch today to just ask to fix their mistake and believe me, I will not be happy about it. I have to drive out of my way about an hour because of their incompetency. Sad and very frustrating!
