Victra, a Verizon Authorized Retailer in Sylmar, CA, offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearables, accessories, and device protection. The store is dedicated to providing a positive experience for customers, with knowledgeable and professional staff ready to assist. Many reviews highlight the staff's helpfulness, especially in making device transitions easy, transferring data smoothly, and offering discounts on accessories. Customers frequently mention staff members like Jose, Anthony, and Armel, praising their problem-solving skills, professionalism, and ability to resolve issues efficiently. The store's team is appreciated for their attentive service and expertise, which encourages repeat visits. However, some reviews point out concerns regarding sales practices and communication. One customer experienced a discrepancy between the initial sales pitch and the actual trade-in value, feeling it was a bait-and-switch situation. This has raised questions about honesty and transparency at the store. Despite these issues, the overall impression is that Victra in Sylmar is staffed with knowledgeable employees striving to connect technology to customers' lives in a fun and trustworthy way, though improvements in communication and consistency could enhance customer trust and satisfaction.
Very friendly staff :) BIG thank you to Stephanie, she went above and beyond with answering any questions my dad and I had! Very pleased with the service!! Will definitely be back :)
July 2025
Arles was very professional and took care of my wireless needs. I recommend getting helped by Arles.
July 2025
Jose was so kind and patient. He was very helpful with cleaning and erasing all the bs and virus on my device.
