Victra, a Verizon Authorized Retailer in Sylmar, CA, offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearables, accessories, and device protection. The store is dedicated to providing a positive experience for customers, with knowledgeable and professional staff ready to assist. Many reviews highlight the staff's helpfulness, especially in making device transitions easy, transferring data smoothly, and offering discounts on accessories. Customers frequently mention staff members like Jose, Anthony, and Armel, praising their problem-solving skills, professionalism, and ability to resolve issues efficiently. The store's team is appreciated for their attentive service and expertise, which encourages repeat visits. However, some reviews point out concerns regarding sales practices and communication. One customer experienced a discrepancy between the initial sales pitch and the actual trade-in value, feeling it was a bait-and-switch situation. This has raised questions about honesty and transparency at the store. Despite these issues, the overall impression is that Victra in Sylmar is staffed with knowledgeable employees striving to connect technology to customers' lives in a fun and trustworthy way, though improvements in communication and consistency could enhance customer trust and satisfaction.
sales rep answered questions and concerns. upgraded my plan and saved money. bouggt new phone
March 2026
Jesus was a great person. He assisted us with all our questions and made the transition from another provider to Verizon easy. All of my family was very happy with his service
February 2026
Edgar was willing to go above and beyond this store always helps with my needs and concerns and explains everything well best store in the valley !!
