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October 2022 by Pcakes McGee
Poor Communication, Poor Responsiveness
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September 2022 by Louis Davis
Events always well organized and have great customer service. The events I've participated in have all had beautiful scenery.
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August 2022 by Matt Temple
My experience with Big Blue Adventures has been horrible for myself and my peers. I am not sure what impact Big Blue Adventures wants to have on the world but I can tell you the impact they have had on me was very negative. My experience with Big Blue Adventures has made me significantly less interested in triathlons and taken my money without any service other than bad service.I would HIGHLY RECOMMEND you TAKE YOUR BUSINESS ELSEWHERE.I have been extremely disappointed and discouraged in Big Blue Adventures business model, customer service, and general attitude towards the world. I'll list some specific things that have discouraged and disappointed me below.a. My event was expensive and the service/event that I paid for never even happened. Not offering refunds and stating that this was part of the "disclaimer" that you sign feels fraudulent and criminal. They accepted money from thousands of people for an event that they never put on.b. They have offered a "complimentary registration" in lieu of a refund. This is not an appropriate solution for many of the event participants as it is a huge ask to be trained for this type of event that is not done overnight. Little empathy to that situation has been shown and the lack of alternative options shows me that the company doesn't care. To build on that, requiring that we redeem these "complimentary registrations" before March of 2022 (still 6 months prior to the event) or else they are worthless makes it feel like they care even less about giving participants our value back.c. Customer service with Big Blue Adventures throughout this entire process has felt absent and heartless. My peers and I have reached out multiple times over the summer inquiring about details of the race and details surrounding a potential cancellation. We were often left unanswered in our inquiries. When we were answered, vague answers were given that seemed out of touch with the reality on the ground. Following the cancellation of the event, we continued to not receive responses to inquiries and have not been treated empathetically in any response we did receive.So, the any "complimentary registration" feels empty in it's offer. In not allowing any flexibility on the year we redeem or the timeline we have to make a decision, it encourages us to redeem them whether we plan to show up or not. It's all lost money at the end of the day because of the company's careless refund policy and lack of flexibility to alternative solutions.
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June 2022 by kristin walstad
Very well organized race. 1/2 marathon course was marked well and super fun to run. Trails were in great condition for running and there is a fantastic view of Lake Tahoe after a challenging climb. Thanks for a fun day.
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December 2021 by Jose Lopez
Ok, I understand that they will issue a credit for the next event due to the last being canceled. Whether or not you think that's fair is up to you, another reviewer left a long review about how it's not fair, we can't expect to know what our work schedule or life will be like next year, especially since they require you to register over 6 months before the race. I agree that this is unfair in that aspect but accepted it when it was first announced.Now the reason for the 1 star review;I was in an accident AFTER the race would have happened. Because of this I can no longer accept a credit for the next event. I have sent emails to their support with NO RESPONSE. I had to have surgery and will not be able to compete in any race in the near future, will I know 6 months before the race? Most likely not. The best they could do a response of some sort. I will have to relearn how to walk. If I'm lucky I'll be maybe walking 6 months before the event. Is a response that hard to do? Terrible customer service.
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December 2021 by Matthew Temple
My experience with Big Blue Adventures has been horrible for myself and my peers. I am not sure what impact Big Blue Adventures wants to have on the world but I can tell you the impact they have had on me was very negative. My experience with Big Blue Adventures has made me significantly less interested in triathlons and taken my money without any service other than bad service.I would HIGHLY RECOMMEND you TAKE YOUR BUSINESS ELSEWHERE.I have been extremely disappointed and discouraged in Big Blue Adventures business model, customer service, and general attitude towards the world. I'll list some specific things that have discouraged and disappointed me below.a. My event was expensive and the service/event that I paid for never even happened. Not offering refunds and stating that this was part of the "disclaimer" that you sign feels fraudulent and criminal. They accepted money from thousands of people for an event that they never put on.b. They have offered a "complimentary registration" in lieu of a refund. This is not an appropriate solution for many of the event participants as it is a huge ask to be trained for this type of event that is not done overnight. Little empathy to that situation has been shown and the lack of alternative options shows me that the company doesn't care. To build on that, requiring that we redeem these "complimentary registrations" before March of 2022 (still 6 months prior to the event) or else they are worthless makes it feel like they care even less about giving participants our value back.c. Customer service with Big Blue Adventures throughout this entire process has felt absent and heartless. My peers and I have reached out multiple times over the summer inquiring about details of the race and details surrounding a potential cancellation. We were often left unanswered in our inquiries. When we were answered, vague answers were given that seemed out of touch with the reality on the ground. Following the cancellation of the event, we continued to not receive responses to inquiries and have not been treated empathetically in any response we did receive.So, the any "complimentary registration" feels empty in it's offer. In not allowing any flexibility on the year we redeem or the timeline we have to make a decision, it encourages us to redeem them whether we plan to show up or not. It's all lost money at the end of the day because of the company's careless refund policy and lack of flexibility to alternative solutions.
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January 2021 by Mike Thorson
Big Blue canceled my race; so I scheduled another at a later date. It also was canceled as were all their races for the rest of 2020. This is fraud. The consumer should not bear all the risk for the Pandemic. I have referred this matter to the California Attorney General's Office.
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January 2021 by T. White
Race gets canceled and they keep the money. It's a form of theft.
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June 2020 by Dolores B.
I love Tahoe Trail Running events. Lots of great goodies & a low key, fun, family atmosphere. People complaining about not getting their money back must not have read the waiver everyone signs. My husband is a race director for a 4th of July race. In our county we are very lucky their are no permit fees, but I'm sure there are at Tahoe. If an event was cancelled last minute for safety that means a lot of money had already been spent to make the event happen. Eighty percent toward a future event sounds very generous! We did rollovers for our event as the registration company had so many cancellations...and they refund by hand. They were refunding only a percentages of the fees by date, which is totally understandable. Anyway, great races that I recommend to anyone who isn't diva. Todd even offers a free entry to anyone who volunteers at an event.
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May 2020 by T. W.
First the Squaw Valley Half Marathon gets postponed. Second the Squaw Valley Half Marathon gets canceled. At this time no communication is made. What I do know is there isn't and never will be a refund. This is theft in my eyes.
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October 2019 by Seth Klein
So many great outdoor events!!! Awesome staff.
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August 2019 by Glenda Reckner
Low key events with well marked trail and friendly volunteers and staff. I've run two of their events Marlette and Burton Creek. Will be back for more in 2020
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June 2019 by Matt Bailey
Thank You for your kindness and generosity.
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January 2019 by Bridget Burns Jett
I ran the Marlette 10 miler in 2017 and it was a wonderful race! Great job Big Blue!
