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November 2023 by Bryan Smith
Great vet
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September 2023 by Rose E
While on vacation, my dog needed urgent care. I called and they took me in immediately. Dr. Buckton was extraordinary with his compassion, knowledge, and explaining of information. He saved my little dog so we could enjoy vacation. When I got home and called him for a referral to a specialist, he and his staff took care of it immediately. Thank you!!!
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August 2023 by Emily Akay
Got me in pretty soon after my pup had a problem that needed to be taken care of. Very peaceful lobby that has plenty of seating. I felt nicely taken care of and feel even better about the care for my pup. Thank you!
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August 2023 by Shari Burnham
Burton Creek Vet provided us with absolutely the best service we could have asked for when our 2-1/2 year rescue dog impaled her leg on a pointed stick while bushwacking with my husband. They were extraordinarily kind, gentle with our dog Cocoa, and calmed our fears by clearly explaining what our options were. They explained the pros and cons, focusing on what what would be best for her short and long term.The surgery went well, and Cocoa is recovering nicely. Our biggest concern is keeping her from running and jumping like she's used to!!We're not patients of Burton - we live in Colorado and vacation here every summer. Given that we were seeing them on an emergency basis and on short notice, I was impressed that they had already gotten Cocoa's medical records fron our regular vet by the time we arrived.
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April 2023 by kim walker
Cant say enough things about the work they do here. My dog needed some tumors removed and every vet i had been to at the lake said it was impossible. Dr kidd said it was no problem. Not o Lu did the surgery go great, but the incision lines are the cleanest I’ve ever seen, looks like they sewed him up with a magic wand!I’d highly recommend coming here, especially if you have been referred to a specialist.
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March 2023 by mike dailey
Saved my dogs hind leg from amputation by performing very complicated surgery to remove lipoma. I took my puppy daughter to him all the way from Chester/lake Almanor because I heard he likes challenging surgery, and he delivered as promised for reasonable price too
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February 2023 by Christy Lukas
Dr. Burton and Dr. Kidd are great! They truly love animals and it shows when I take my pets in foe visits. The staff there is amazing. I love feeling my animals are well cared for!
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February 2023 by Kerry Glancy
Dr. Kidd & his staff are wonderful. We have 3 dogs & 5 cats, and I trust them with all our furry family members.
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January 2023 by Justin Frey
My Lab injured his leg today while running in the snow. I am from out of town and this is not my normal vet however I was still able to get a same day appointment without having to pay and emergency fee. Great service and very fortunate that they were able to get us seen and taken care of promptly and with care. They also will be sending my vet the information and recommendations based on the doctors findings today. Thank You. I now have a vet I will be bringing my pet to next time we are in the tahoe area should the need arise.
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December 2022 by Mike Lowry
We had a very difficult broken leg and live over 3 hours away. When it happened I spent days looking for a surgeon without success. Luckily, I was directed to Burton Creek Vet. I explained my problem and they were very understanding and compassionate. After reviewing the case they got us in ASAP. Dr. Kidd did an amazing job and took time to explain and deal with our anguish. I would recommend them 1000 percent.
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August 2022 by Marisa Capellan
If your dog has anything out of the ordinary going on that requires specialized, expert care DO NOT bring she or he here! Dr Kidd cut open our dog without even examining her the day of surgery (I didn’t even see him when I dropped her off) only to discover something he should not operate on. And then, they charged us $4000 for it. For opening her up and sewing her back together. Accomplishing nothing. We took her down to UC Davis where the veterinarian and vet tech both agreed they’d never operate on a dog presenting with the symptoms she had.To add insult to injury the man working the front desk is rude, overwhelmed and out of line. He was so awful to us after Dr Kidd handed us a death sentence for our dog. He yelled at my husband and threatened him after he felt we weren’t wanting to pay our bill. Meanwhile he had my debit card in his hands and had run it already. My husband was simply inquiring about the charges. It was absolutely unreal and we will never ever recommend this place to anyone.
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August 2022 by Jeff M.
These guys and gals are miracle workers doing a really tough job... Our dog Chewy was hit by a car in 89 around Hurricane Bay on Friday 8/12, around 2pm. Lady driving a red car, didn't even stop...busy street and lots of people around. Others helped us, thank you! We rushed Chewy to this clinic in Tahoe City and they got us in right away, comforted us, and gave us continuous info and updates. Chewy suffered a massive gash to his hind quarters/rump: requiring general Anastasia and over 120 stitches... He's recovering now thank our lucky stars and this amazing team here. Dr. B is truly gifted, excellent Vet / Surgeon and caring kind person. To the lady / person who hit and ran, I understand you were probably scared and fled: wishing you happiness knowing you didn't kill our loved family member. Next time perhaps you'll stop and assist. Not looking for you $ but know this created a $4000 vet bill. Feel free to contact me if you have the heart. Thx - The MacDonald Family 310-892-5832
[email protected]
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August 2022 by Darlyn S.
I hope that the people that live here year-round appreciate the quality care that you receive at this clinic. I've only come here a couple of times, while on vacation, with my now 16 year old dog. Each time we've been treated as though we're life-long customers. This year, I purposely waited for my dog's exam until we were in Lake Tahoe, knowing that my dog would recieve the very best care. ALSO, their bill is at least 3 times less than my fancy vet. hospital at home, while spending at least 3 times longer with us. If my dog didn't hate car rides, I would bring her up her, from Palo Alto, for everything! You have no idea how fortunate you are to have this quality of service available to you.
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July 2022 by Rich
Seemed good at first but $4K later and our dog is in worse shape than when we came in. Add on very poor customer service (yelling unnecessary) by the front desk staff and not the best veterinary experience of my life. Money> qualify care in some cases.
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July 2022 by K D.
I realize people do not always have a great experience with their vet, after all the pet family member is sick and can't talk and there are so many variables that make it difficult to care for them. With that I want to say that I've had 4 huge and not easy to deal with South African Boerboels under their care over the years. 2 of which had to be muzzled for good reason as they were very protective of me. Burton Creek staff has always been exceptionally professional and kind, even when my dog went after one of the staff. Which I was mortified about. But I never felt I had to leave them because they educated me, and helped me prepare my dog for the visits in the future. I've had two dogs pass away in the last 3 years (one was today) and Burton Creek and staff have been caring and amazing. I cannot say how much I appreciate the empathy, education, compassion I've received from them. My recent passing of my dog Morocco was just the best I could have ever hoped for. We determined she was sick with cancer over a month ago, seizures too, and they helped me with all of my options and at the last hour when it was clear to me she could not go on, they gave me a last minute appointment and went above and beyond to make it an easy transition for both her and me. In this day and age when folks seem so angry and want to blame others who do not meet their needs, I want to say the Burton Creek has met all of my fur family needs for the past 5 years since I've lived here and have been professional at all times. Even during the pandemic, even when they are full and stressed. No matter what I always had help from them when I needed it. Dr. Buckton and Michele are Rock stars in my book, as are the rest of the staff. I cannot thank them enough.
