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August 2023 by Jon M.
The phone system is inefficient and unhelpful and takes too long to navigate for no information. When you have to call multiple times this gets extremely frustrating and irritating. The pharmacy staff seems pretty apathetic and are not sympathetic or helpful in trying to assist you which is a huge problem when you're trying to get medication quickly.
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August 2023 by Rachelle P.
My husband and I stopped in to purchase some items and ended up finding everything we needed, including scissors to open one of the said items lol! I would HIGHLY recommend this nice location, located in Tahoe City! They deserve more stars!! The staff member helping us was very personable and the store was well organized and stocked! We'll definitely be returning to purchase more items next time we stay somewhere without the basic toiletries! SYOY! :-)
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May 2023 by Hannah H.
Been trying to refill a prescription for days and the two women who work there just hung up on me because "it's time for lunch".... thanks for nothing Heaven and Katherine.
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March 2023 by hope f
I’m leaving this review after trying to find the pharmacy hours and getting a giggle out of all the 1 star reviews. My experience is the following. My typical delivery prescription service was taking a while so I needed an emergency refill. I called the pharmacy with only my name, birthday, and the name of my medication and they contacted my doctor to renew and refill it. I came in early while I was already out running errands and they expedited the process to get it to me within 20 minutes. In short, kind, helpful staff.
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March 2023 by Brad Morgan
Worst CVS I’ve ever been to. Rude, slow, don’t answer the phone. Do not recommend if it can be avoided.
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February 2023 by Google user
I’m leaving this review after trying to find the pharmacy hours and getting a giggle out of all the 1 star reviews. My experience is the following. My typical delivery prescription service was taking a while so I needed an emergency refill. I called the pharmacy with only my name, birthday, and the name of my medication and they contacted my doctor to renew and refill it. I came in early while I was already out running errands and they expedited the process to get it to me within 20 minutes. In short, kind, helpful staff.
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November 2022 by Jean Ruiz Carreno
This is the worst pharmacy I have used, we need a new one here in Tahoe City. Prescriptions take a week to be fulfilled one time after I call the staff for my prescription they tell me to go and pick up my medicine but when I get there they say it's not ready even though I came at the day and time they said without telling me when it's going to be fulfilled. This is a complete joke and clearly their goal is not the wellbeing of their clients. We need another pharmacy here.
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September 2022 by jp c
not only the worst CVS I've ever been, but the worst pharmacy. not enough employees, those that are there aren't good at their job but above, management doesn't care. it's effectively a monopoly so they get away with terrible management. I hope Walgreens moves in and ends this CVS.
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September 2022 by Catherine Cael
Zero stars. It’s not just a lack of employees, it’s the lack of competence of some of the ones there, especially the manager. I’m a local and I’ve run out of patience and understanding for this place. I’m off CVS altogether because of this store, I wish this place didn’t even exist, it has done more harm than good, it is a pariah. If you’re a tourist, this is where you go to be savage. I’m out.
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September 2022 by Conor Toumarkine
We get it you are understaffed. So is everyone in Tahoe. Time to raise the wages and get some people up from Reno because 22 days to fill a prescription is completely unacceptable. CVS corporate needs to step it up on this location.
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May 2022 by James B.
Wow. Small packed store. Stuff everywhere. Clerk dealing with an unsheltered person who was constantly hitting his face.
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March 2022 by Michelle S.
Worst pharmacy I've ever experienced. Disorganized, slow and impossible to get a hold of. Even the other pharmacies in the area say it's impossible to get a hold of them in order to get things transferred and recommend an entirely new doctors visit instead. I hate writing bad reviews ...but just save yourself the headache and go somewhere else
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January 2022 by Clarke W.
We are not locals and on a trip to Tahoe ended up needing to unexpectedly get a prescription filled. Most pharmacies in the north Tahoe area get poor reviews so I was a little concerned. However, I was pleasantly surprised with excellent service from Shivani. I arrived shortly after they opened and since they weren't busy she went ahead and filled my prescription in the spot. In and out in 5 minutes.
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September 2021 by Tina K.
This pharmacy is a bad joke. After moving here and having my prescriptions transferred to this location, I have had nothing but problems. I started getting text messages that I had prescriptions ready in other locations and states that I have never even been to. I have tried to call this place over 10 times, only to sit on hold for over an hour before giving up because NOBODY answers the phone. I finally went there today after getting a text that I had three scripts ready for pick up and when I got there, they said they didn't have any for me. When I told them about the texts I am getting from CVS from other states about my prescription ready for pick up, they told me to call the 800 number! Really??? Like I need to spend another 10 hours on the phone trying to figure out their mess??? I also asked them if they could please fill the scripts that I drove all the way down here for while I wait because their text said it was ready and they told me no, that they would try to have it filled by 3pm. It's 11am! Now I have to come back down here which isn't close for me. It's unacceptable! I don't blame the staff that was there or the pharmacist but who ever the store manager is at this location should be fired! I have never had such a poor experience at a CVS. I will be choosing another pharmacy, one that answers the phone!
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August 2021 by Matt M.
This place is criminal. My physician called in multiple days trying to get them to fill an RX for anaphylaxis. After coming in for the third time in one day after they acknowledged receipt of the RX the pharmacist refused to fill the RX and said he was going to send it to Truckee (a pharmacy that was already closed). Ended up in the ER that night due to anaphylactic shock and was intubated. This place needs to be shut down.
