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September 2023 by Lynda Garcia
I wouldn't call anyone else!
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May 2023 by Cat N.
Top points for responding right away and making time asap to check our heating unit , our wall unit turns out to be too old to deal with for many other businesses in the area, not for Hoffman, kind folks, great service. Highly recommend
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February 2023 by Ann N
We had a issue with our shower handle and called several plumbers. None resolved the issue. We were losing hope. Hoffman Plumbing was forthcoming about possible solutions and fixed it. Now I have a working shower. Thank you so much!
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July 2022 by Jason Elliott
Hoffman plumbing is the plumbing company you wished had a division near your home… not just your vacation spot. Whether it’s scheduled work or emergency calls the team at Hoffman have always been there for us, troubleshot a wide array of issues with our old building and never try to gouge us when it comes to pricing. Fair, honest and professional.
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June 2022 by Gregory M.
This negative review is entirely based off of our interaction with one single employee. It is regrettable that Cody should negatively reflect upon the entire company. I would love to give Hoffman Plumbing another chance, with a better caliber of employee. We have used them once before with no issues. Not only did the assigned technician fail to show for a scheduled appointment yesterday with no notification but he had the audacity to call today and ask if we still needed a plumber. Square your people away Hoffman Plumbing, it sounded like this laser opened a beer in the background at noon on a weekday! I was in a physical therapy appointment when Cody called and informed him of such. When asked what time I would be home I informed him of a time after my appointment. Initially he agreed to come and then said "That's later in the day, I don't want to. I usually pretend like other appointments run late." I know the labor market is rough in Tahoe but fire this chump, if you're not an asset you're a liability. I was told I should find another plumber. You have an employee actively turning away existing customers. This is very disappointing from a company I was otherwise satisfied with. Please reach out to me to resolve this issue. UPDATE: Following this review I did receive a call from Hoffman Plumbing. It turns out who I thought was a slacker employee is actually the owner. Based off the extremely unprofessional interaction with the dispatcher as wee (including profanity) I would not recommend Hoffman Plumbing. I will be sharing this negative experience with everyone I know. Expect many more negative reviews across multiple platforms. I believe Fred W. without a doubt. Based off the total lack of professionalism and utter disregard for customer service, it does not seem beyond reason this clan of conmen and women would blatantly commit credit card fraud. Fred, you should probably take these amateurs to small claims court if not more. I will be filling a complaint with the Better Business Bureau and with the California plumbers licensing authority. I recommend you do as well. This review only reflects Hoffman Plumbing Inc. Lake Tahoe I do not know whether on not there is any relation to the larger and more professional looking Hoffman Plumbing located in Nevada, which also services Lake Tahoe.
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June 2022 by Gregory M
This negative review is entirely based off of our interaction with one single employee. It is regrettable that **** should negatively reflect upon the entire company. I would love to give Hoffman Plumbing another chance, with a better caliber of employee. We have used them once before with no issues. Not only did the assigned technician fail to show for a scheduled appointment yesterday with no notification but he had the audacity to call today and ask if we still needed a plumber. Square your people away Hoffman Plumbing, it sounded like this laser opened a beer in the background at noon on a weekday! I was in a physical therapy appointment when **** called and informed him of such. When asked what time I would be home I informed him of a time after my appointment. Initially he agreed to come and then said \
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December 2021 by Steve M.
Got up to my place after the power had been out for 48 hours to find that the heater and nest system was not working. The house was registering at a whopping 43° and when I left Hoffman plumbing a message it was returned within 10 minutes. Jonas and his team were responsive, polite and assisted me in not freezing to death overnight! I'd recommend them any day of the week.
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November 2021 by curtis s.
Furnace crapped out Thanksgiving weekend and They were there to save the day the very next morning. Fixed quickly, for a fair price and just good people! Highly recommend.
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April 2021 by Charlotte K.
Again Hoffman Plumbing came through for us. We arrived at our Tahoe home in the evening to find out we had a broken valve under the house. The next morning I called Hoffman Plumbing and Kerri was able to fit us in that day. Senior Hoffman and his son quickly took care of the broken valve and even replaced another one so we would avoid more issues in the future. Not only is Hoffman Plumbing professional, but they are friendly and proactive. Thanks, Hoffman!
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May 2020 by Charlie Walther
My piping sprung a leak under the house. Jonas and his dad, Mr. Hoffman came over in about an hour and fixed the leak which was a fairly difficult to reach tricky to weld location. Thanks! Great guys. I like the water faucet hood ornament also...
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May 2020 by Andy Abramson
I called them when a sewer pump issue and they responded pretty quickly but told me it would be 1.5x rate because of the 4th of July holiday (which is two 2 days from now - today is not a holiday). They did not mention being fully booked. They then followed up and I was then told it was 2x rate including travel time to my house, at $360 an hour? I get it that it's a busy time but it's not ok to keep raising your rates and taking advantage of people. This is the most expensive plumbing I've ever seen.Replying to the response, I offered to send photos or even get the part myself to save a trip and they didn't seem willing to work with me. They also never mentioned bring fully booked. (Nor are you fully booked if you are taking work...!). The price quoted was $100 more per hour then their emergency rate! Basically this this just surge pricing in plumbing form.
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September 2019 by Brad M.
Jonas came out on a Saturday to check on a propane leak at the shutoff valve. Confirmed multiple leaks including at the secondary relief valve. I had called Ferrellgas about trying to a replacement and they suggested that we try to take it apart and clean it. Jonas did that and was able to address all the leaks. In addition Jonas suggested we cover the vent leading under our home that is located at the shutoff. I did as he suggested. Great service. Great attitude. They are my new go to plumbers in Tahoe.
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June 2019 by Bette S.
We have used Hoffman Plumbing occasionally over the years and have always been very happy with their prompt and thorough response to our needs. But Nate went above and beyond when I left a message last Saturday night. Hoffman Plumbing was the only one to respond of the seven businesses I called and Nate came out at about 9:30 pm to take care of a problem that our weekend renters were having. Great service! Thank you!
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February 2019 by Ni V.
Integrity at its finest! These guys are on it! My house was freezing so I thought my heater was broken. They came right out ti the cabin to let us know it was the propane. I guess with all the snow we burned through it a little quicker that we thought. I really appreciated the quick service that Hoffman plumbing gave us since we typically have to turn our vacation rental over pretty quickly! As far as plumbing they are at the top of our list! Thanks guys!
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February 2019 by Fred W.
This is a small local company that does mediocre work, however the biggest issue with them is that once they have your credit card number they begin adding charges long after the job is completed without authorization or notification - probably counting on the fact that people won't dispute them. So be for-warned about their shoddy business practices and choose one of the other more honest local plumbers. (And that's putting it nicely!). PS - Loved the way that Karri in their office lost her temper and cursed us out.......totally unprofessional and rude. Our neighbors witnessed the conversation and chose another company for a major job as a result. UPDATE: The owner indicated that they are amenable to work out issues, however after being cursed out by Karri no one has bothered to reach out to us at all. Very disappointing.
