-
April 2024 by Heidi Ellen Robinson-Fitzgerald
I recently had to obtain a Medallion Signature Guarantee. The need for it ended up being part of a near three-week nightmare for me, but the true shining light in the experience was Mary Jarjour from Bank of America in Tarzana. Mary could not have been more professional, more knowledegable, nor more of a delightful individual in getting me what I needed - TWICE (having absolutely NOTHING to do with her efforts, but those requesting the item). To the head honchos at Bank of America, I would say, “give Mary a raise and a corner office,” but as she already does have a corner office, a nice, big, fat raise would do. Based on my experience, she is an exceptional representative of BofA, and that should be duly noted.
-
April 2024 by Martin Ruzicka
Very long waiting times for anything
-
January 2024 by Eliah khandadash
I love their costumer service.
-
January 2024 by mya berlyant
SELIN at Tarzana Branch is the most unprofessional rude banking representative I've ever met in my life. On multiple occasions she's been caught telling lies or using excuses that come down to the fact that she just doesn't want to do something. The rest of this branch including Mary is fantastic, but Selin is poison that has to go somewhere else.
-
January 2024 by Steven Mansilla
One of the worst Bank of America locations I’ve ever been to. Staff was rude and ignorant and treated myself and my staff horribly. They treated all of us differently and when trying to cash our checks there despite always getting direct deposit they didn’t offer any actual help and when speaking to the manager she kept cutting me off and trying to finish my sentences which only irritated me even more. They need a reset on their staff they all look like they hate their life and that’s why they choose to be so rude and hateful
-
December 2023 by Dmytro Piatyhorets
Excellent service! A huge thank you to Anahita for professional help with our bank accounts!
-
December 2023 by Emil Patrossian
This branch is close to my house and every time I come , they only have 2 tellers and the line reaches halfway through the door , except to spend at least 30-45 min waiting in line .. horrible customer service
-
December 2023 by handyman
I really recommend this branch especially thanks a lot to Marie who helped us with everything
-
November 2023 by Honey M.
The customer service at this bank is horrible. I come and deposit often. I've met with one of the managers, Celin multiple times, and she never remembers me. One of the jobs of a manager is to know her recurrent and frequent business clients which she does not. Today I wanted my l balance and the teller didn't offer me a code and Celin didn't remember me. I was just in her office within the last two weeks. Every time I've had an issue and go to celin, she refers me to call Bank of America by phone. My perspective is that she does not want to work or help her customers. If this was not by my office, I would never come to this location. Managers should not be this unfriendly, forgetful and lazy.
-
October 2023 by Talla N.
This place is horrible, there service, there tellers. I walk in for service and there's 0 tellers at the window, two tellers at the business advantage side and a whole line building up half way to the front door on the regular side while there's people just sitting in their office. When the auto loan gentleman was approached about how they should help their colleagues and or some extra tellers and all he had to say was what do you need. It's not about what I need, it's about what about your customers need. People have lost all skills of customer service and respect for other human beings. This place is just terrible, the workers are just incompetent and just plain rude.
-
October 2023 by Banafsheh Rezaeivafa R.
I've been there for about two hours, nobody helped me, nobody asked me what do you need, finally I left there after two hours without doing anything. It was a very bad experience, I never go there anymore.
-
September 2023 by Kristin davidkhanian
I love going to only this location today Ana such a sweetheart person she was just walking out saw me sitting dropped everything and started helping me I mostly know everybody there Ms Mary is a great person they have a great team work Ana you are amazing keep up the great job
-
September 2023 by Laura A.
If I could give less I would. Worst branch ever. Treated me like second class. Literally told me I wasn't a real customer.
-
August 2023 by Sylvie F.
Great service and very nicely welcomed. All the persons I had to deal with have been nice and patient with me and helpful and efficient. It is 2 years since I first went there and I sincerely recommend this agency in Tarzana.
-
August 2023 by Timur Sadriev
I have been going to this branch for a long time as a private client, and I opened a business account in the same branch. I have always liked the service in this bank, but the service in corporate branches is THE BEST. Everyone in their reviews writes about friendly service, but I want to write about the PROFESSIONALM of Mrs. Mary Jarjour (Vice President - Financial Center Manager). She is not only polite with clients, but she knows everything about banking! I have been several times try to resolve my issue by phone with Bank of America operators and without success, until I COME TO THE BANK TO THE BEST SPECIALIST - to Mrs. Mary. Often bank employees want to help you, but I see that they lack qualifications. Mrs. Marie is the exact opposite - SHE KNOWS EVERYTHING! I am not to saying that way because she helped me, I saw 3 divisions employs of this bank branch and they asked for her advice (!), and she responded fast and clearly. So, she headed of her department by clear instructions! FOR THE FIRST TIME IN AMERICA, I SEE A PROFESSIONAL OF SUCH A LEVEL! Thank you for your help, and I'm sure that she will become the main one in banks, not only in branches, but also in the head of the Bank of America in California - Ъ!
