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March 2024 by Don Burand
I have used Big O for my auto concerns for over thirty years. I trust them and I have always been satisfied that I am getting the best service.
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February 2024 by Bobby Aveni
Went to place because I had purchased tires there and wanted to get the free tire rotation. After leaving them with the car they called me back an hour or so later and told me that I need new struts and front & rear brakes, they also said that the bad suspension would wear my tires more and I would have to get new tires sooner; This 70 dollar trip just turned into a 2500 dollar trip. So I just told them to do the tire rotation and oil change, today I took it to a reputable specialist and they had told me there was no issue with the struts or the brakes. This revelation baffled me and I will not be taking any of my cars back here.
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February 2024 by monet davis
Tarzana Location is GREAT!!!!! David is an expert on vehicle maintenance. And he knows what He's talking about and gets the job done
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February 2024 by christine kaifer
I went for my tires. After supposedly fixing it. My tire is lower now the tire light is still on. Won't ever go there again.
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September 2023 by Joseph Miller
Friendly staff with a more than fair price.
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May 2023 by Belit P.
If you're looking for a no frills car service place, then this is it. I was attempting to take advantage of the Memorial Day sales and get all four of my tires replaced. Big O Tires was willing to work with me on the cost which is why they got my business. They had the tires I needed in stock, advised me on my brakes and applied relevant coupons to help me get the best deal. I had quite a bit of work done and Tommy, my service manager was very polite and responsive. I dropped my car off, ran errand and picked it up a few hours later. It drives like a brand new car now.If you're looking for a no nonsense, full service car repair place, then look no further. Ask for Tommy and he'll take care of you. I give them two thumbs up.
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May 2023 by Mike R.
A pothole burst two tires on Ventura Boulevard just a block west of this place. I had to stop here. They gave me a price for the two tires but it seemed high so I called two other tire stores and they had offered a good price. They had to order the tires for tomorrow. They took no payment until the tires were on. Big O said ready by 1pm. The job was completed by 3:30. Not too bad. Everything seems right
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May 2023 by Jordan McDaniel
Pulled in this morning after hitting a gnarly pot hole last night and had to swap my spare over. From out of state and have warranty on the tires they were able to ship a tire in but I needed one that morning. Offered a free in great condition used tire and swapped it over in maybe 5 minutes.
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March 2023 by Craig Brimhall
I will never go back to Big-O Tires. The way I was treated is the reasons car mechanic shops have a bad reputation. I went in for a routine oil change and tire rotation but was told I needed a laundry list of repairs. I had my car checked by another mechanic I trust six months ago and they didn't mention needing any of the repairs. When I asked to have the salesperson walk me through the repairs, he used pressure tactics and obscure language to persuade me to agree to the repairs. Then when I asked him to walk me through what they did, he briefly showed me his computer screen but didn't actually tell me what they did. Overall, it's my fault for (1) being trusting and (2) not being more pushy. I just know I will never go back or recommend anyone else go there for tires, oil, or repairs.
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January 2023 by Anahi M.
SCAMMERS 0 STARSYesterday on my drive to work. My tire light went off and it was a little flat. I took it to get a tire fixed because it was the closest shop I could find. They said give me 30 minutes and I will call you back with what needs to be done. I walked to work. 20 minutes later they called me saying the car just needed a patch on the tire, but that my brake pads were extremely bad and needed to be replaced. They also said my tires were almost bald and needed tires. I asked them to please just fix my tire because I needed my car. They said OK it'll be ready in 15 minutes so I walked back to the tire shop paid $35 to the gentleman who also told me as soon as I start to drive my car, the tire light will go off. I drove around for a little bit and the light was still on so I stopped at a gas station to fill my tire that only had 17 psi's on it to the Psi that is supposed to be at. On the drive home. The light went on again. This morning I wake up and my car is sitting on its rim with no air in it at all. I called big O tires to tell them what happened and they "" said maybe we missed something "" I gave them the benefit of the doubt but I live 45 minutes from the tire shop so I took it to American tires who does not charge to repair a flat and they also told me there was not a single patch on that tire and that my tire had a nail in it. They also said my tires are OK and I don't need new ones yet and my brake pads are completely fine. I cannot believe they took advantage of me and scammed me out of money, tried to get more money out of me with unnecessary work, and put my family in danger including my one and a half year old daughter by letting me drive my car the way it was. Completely ridiculous
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January 2023 by Laura P.
My Range Rover tire blew out yesterday on the freeway and I needed a new tire fast. The dealership had to order my tire which takes days. I put out a request on Yelp and Evan responded to me within minutes telling me who to call. I called David, told him what I need, he said we can take care of you quick. I went in, they replaced my tire within 15 min and it was a great price. So happy to have such great customer service and efficient work. Thanks so much guys
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January 2023 by Kevin Lane Baez Lundbergh
They're really good @ repairing your car quickly. . Never had to take my car back for readjustments.
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December 2022 by Johnny V.
This is one of the best chains in the franchise. From the detail at check in to the options available! I'd return anytime
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November 2022 by Etheria Film Festival
The young gentlemen who work at this Big O are incredibly kind and helpful. I pulled in asking for help with my air pressure. They immediately helped me and didn't charge me for the service. They were so pleasant and thoughtful, it is one of those experiences that makes a whole bad week feel okay because you know there are kind people in the world. I will definitely be coming back here for future tire purchases and services. Thank you Big O guys!
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November 2022 by Heidi Honeycutt
The young gentlemen who work at this Big O are incredibly kind and helpful. I pulled in asking for help with my air pressure. They immediately helped me and didn't charge me for the service. They were so pleasant and thoughtful, it is one of those experiences that makes a whole bad week feel okay because you know there are kind people in the world. I will definitely be coming back here for future tire purchases and services. Thank you Big O guys!
