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July 2023 by Lexy S.
I rented from Avis after leaving my personal vehicle at the body shop. I was hit by an idiot who didn't know how to use a back up camera. I rented an HRV from this location. The car was clean and I got it for a decent rate. The employee at the desk was super helpful with answering questions in person and on the phone, and I had a ton because this was my first time dealing with insurance for a rental car. I'd go back - renting a car from here was the least stressful part of my week dealing with my car's repair.
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July 2023 by Doug D.
Have rented from this location multiple times, nice cars and attentive folks. There are rental car companies closer to me, but I will drive a little further for a clean, low mileage late model rental handled by polite and professional staff.
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January 2023 by Michelle H.
We just moved into the area and this Avis is 5 mins away, so I gave it a shot in December 2022. All was well. Easy. Juan was nice, I appreciated our conversation and overall communication. Cut to today, this time my wife needs a car for a quick business trip in SF. We rent cars at least twice a month for business. This time, there was an older Caucasian gentlemen at the front desk. The man acted like we'd just walked into his house and disturbed his afternoon news time, the tiny television was blaring. The man was wildly condescending when going over the contract, acted like my wife was someone that he thinks will trash the car (seriously just driving it to SF and back); he kept reiterating that the inside of the car needs to come back clean. THE AUDACITY. He also felt the need to point out where every "X" needed initials, like she's never rented before. She could barely sign, his finger was in the way! THEN, out comes a little Nissan car, which was fine, but it had over 36,000 miles on it. And this time there was no walk around like I'd had in December. Now here's where it gets dicey. My wife drove through rain and dry weather, mostly freeway, and the car didn't steer straight - the suspension was completely off. She had to hold on tight to the wheel at all times, otherwise the car would go off course. A bump in the road and she was fighting the car to steer straight! My wife is an excellent driver, clean record, always safe, but she feared for her safety today. We've both been making the LA to SF drive with rentals for years now, and she said this is the worst car she's ever driven. We even had a rickety rental in Waikiki last year, and this Nissan rental still reigns as the worst car. When she arrived in SF tonight and found a spot (on a hill of course), THE CAR TOOK OFF BACKWARDS WHILE IN DRIVE, THE GAS IN ACCELERATION! What a nightmare! She called me afterwards in a panic. She's from the Bay Area and none of her vehicles ever did this to her! Ugh, I felt so bad that I couldn't make this situation better for her today. She didn't realize the car was truly unsafe until she was on the freeway for a bit. She thought maybe it was the rain - but nope, it was the car. By then it was too late and she just wanted to get to the Bay Area before dark. Now she has to have a day of anxiety tomorrow as she grips the wheel for dear life all the way home. What a dirty trick you played, Avis, letting my wife pay for a subpar transaction and dangerous vehicle. I just tried Enterprise for 10 days recently, I should've had her rent from there. My mistake. I got an Audi SUV for close to the same daily rate. It was in great shape and Evelyn, my associate, was phenomenal! But my wife thought the smaller Avis operation was more her speed. My wife better come back to me in one piece. If anyone reading this values the life of their spouse and/or loved ones, please find a place with safer vehicles. The rude man at the front desk would've been water under the bridge had the car been safe today. Two things: retire the silver Nissan car, and retire the older man at the front desk who's either racist, sexist, or a little of both - we couldn't decipher.
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December 2022 by Eric Sander
Rental rate was reasonable, car was clean
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September 2022 by CodyKarr
Juan was very easy to work with. Great customer service.
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January 2022 by k Jenkins
Had a few issues with a car. They made it right! Great service!
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September 2021 by Aramis
Good luck to try to talk with the location u like to chat with nd when u ask question... good luck to receive a straight forward answer on yr request =((...i ws trying to find out if i could get the rental delivered at home ? Nd i ws geting reply as "yes u cn return the car at any airport locations ?? Among other none sence from the question.. Anyways..oooh yes forgot.. Have fun with navigating on their voice messaging service.. That too lots fun...make shure u guys hv lil free time when u ll call mite take a bit !!! Best of luck ..?
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September 2021 by Anonymous Anonymous
Car was great, price fair. Beware worker at front desk trying to charge unwarranted cleaning fee and unsolicited waiver fee.
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August 2021 by Lauren Costello
This rental location charged me $131 two months ago long after I had rented a car. Weeks later I have yet to receive a response from corporate on what the fee is for. We did a walk through before leaving with the car and even filled out a slip that indicated little dings and issues and it still didn’t make a difference. I think this place is just needlessly charging folks and hoping we don’t notice.
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August 2021 by k Jen
Had a few issues with a car. They made it right! Great service!
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May 2021 by Victor L.
Professional, attentive, knowledgeable, and honest service. Really great experience overall. Alex and the whole staff was accommodating. They were available for me to check out vehicle type examples, meet Spanish speaking language need , and helped me make the rental happen with respect and courtesy. Alex got it done smoothly!
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May 2021 by Jason A.
I'm going to pile on the bad reviews for the Tarzana ventura CA location. This location is terrible. First problem, the car literally had no gas when I got in it. Went back in and was told I would have to wait for "the guy" or whoever to get back from lunch. Waited 30 minutes, he finally came back. Then I'm pretty sure he drove to San Francisco to get gas. Took at least another 30 for him to get back. Gas stations all over that area. So glad I didn't have my young kids with. Next problem, we were out with the family an hour away and noticed one tire almost flat. This is the next day of an expensive month long rental. The valve cover was missing from that tire, someone probably filled it up before dropping it off last time. Called emergency roadside service. Waited an hour and half, no exaggeration. They said we were covered on the service. We didn't buy any extra coverage but were checking. They said we'd hear from someone right away. Another hour, no call and no one showed up. Again, with 2 small kids. Disaster of an afternoon. We hobbled home slowly. I called the location, was asked if I noticed it before I drove off the lot. Obviously not. He couldn't tell me fast enough it'd cost 50 dollars if we wanted to switch cars which of course they didn't have anything similar. It's a super small jam packed lot full of trucks. I was livid. Went and got it fixed on our own. Highly recommend Delco on Ventura Blvd. btw. Fast forward post return, of course they are charging us $220 for the privilege of no response on emergency roadside. I know this isn't all the fault of the Tarzana location but the whole rental experience was our worst. We used that location because they had good weekend hours but I would highly recommend against this location. We'll be avoiding Avis Budget.
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October 2020 by Fernando argentieri
Good luck to try to talk with the location u like to chat with nd when u ask question... good luck to receive a straight forward answer on yr request =((...i ws trying to find out if i could get the rental delivered at home ? Nd i ws geting reply as "yes u cn return the car at any airport locations ?? Among other none sence from the question.. Anyways..oooh yes forgot.. Have fun with navigating on their voice messaging service.. That too lots fun...make shure u guys hv lil free time when u ll call mite take a bit !!! Best of luck ..?
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September 2020 by Dave DiRezze
I was in town to visit my sister so we decided to rent a car from Budget in Tarzana on Ventura Blvd. The gentleman who sits at the front desk lied to me about the price when I returned. When he quoted me the price when we originally picked it up, was different when we returned the car! My sister and I both heard the exact same thing, yet he charged me extra. When he realized I was upset, he promised me to credit my card the correct amount, which he said would take 2-3 weeks! That was July 27 and it’s September 1st now. When I return to California for a visit, I’d strongly suggest not going to the one in Tarzana on Ventura Blvd. Dave D.
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August 2020 by Scott Greenwood
The owner is a really great guy and works hard to help others.