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January 2024 by Nathan D.
I had the pleasure of working with Nadi to open a high yield savings account, and I'm thoroughly impressed. Her knowledge about interest rates was exceptional, and she provided prompt and efficient service. Nadi made the entire process seamless. Thank you for the excellent assistance!
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February 2023 by Istvan V.
Citibank stoled my money!Do a favor yourself and get any other bank for your checking account. I asked a cashier check from my other bank because I thinked that is the fastest way to move money to my Citi checking account. I deposited my check, Citi transfered it right at that moment and they closed my online acces and my account! Some incompetent employee made maybe some mistake. I do not have acces to my 60k more then 2 months! Nobody helped in the branch office, not online. Absolutely no answer or explanation. They told me I never ever will be able to open anymore a Citi accont and they handling me like a criminal. I have proof from my other bank, Citi holding my money and doing some investigation just because someone made some stupid . I am not sure If I ever will see my money without a lawsuit. Unfortunately banks has too much right to do whatever they just want without any control. I wanted to use that monu to make purchesis to my busines. Shame on you Citi bank big time. Probably they just laughing on this review because they can do anything The only stange is they refused any help from me and my other bank!Think twice before you open an account at probably the worst US bank. I think my case if anyone is made mistake could be cleared within minutes just the willingness is missing.Best:Steve V
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September 2022 by Nick M.
Closing account after opening it just a week ago! My wife opened the account for us at the Tarzana Citibank last week. A few days later we noticed they spelled her name wrong on all the paperwork. We called to get it corrected and "Darin" identified himself as the customer support person. Darin was impolite and he was annoyed that we called to ask for advice to fix their error. He hung up without offering to help. He actually hung up on us as we tried to ask a couple of questions.Then we called to speak with someone else at the branch and got only voicemail; still have not received any call back from anyone at that branch. Weird. Hard to believe a big bank like this would have such terrible customer service. Citibank goodbye! We'll try one of the local credit unions where I've heard they are helpful and not so rude as they are at Tarzana Citibank.
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December 2021 by Cory B.
Left word three times - a month ago - for the manager and was assured each time she would call me back. The manager "PATTY" has yet to return a call to discuss the disgraceful way her employees handled in person customers. Shameful.
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October 2021 by Serene H.
Citibank misleads customers and ploys to deceive customers by promising giving bonus of 700 dollars if you open a savings account of at least 50K to 99K something after 120 days. In fact it says after 90 days of opening the account you get your bonus. It is a shame for such a big financial establishment to engage in this type of deception. I opened my account (new customer) 3rd week of April at the Tarazana, CA branch and this bank teller named Mina was the one who processed my account. Yesterday, Oct. 7, I received my bank statement and it did not show any bonus deposited into my account after over 150 days. It showed a total of 7 dollars interest in over 150 days. It's not even easy to call them because no one picks up the phone at the branch and call center answers the phone from ouside the country most of the time. I spoke with the same person today who opened the account for me way back in April. She told me, I should have called so the bonus money would be deposited in my account last month. I told her I need to withdraw my money today or tomorrow and she said I have to wait for 3 to 4 business working days to be able to get the bonus money of 700 because she will request for it. Meaning, if I come there now to withdraw my money, I won't get my 700 dollars. I tried to access my account on line a couple of months ago but unsuccessful because their website is so antiquated and poorly put together (not at par with other banks) and when I TRIED TO REGISTER so I can log in, it kept on asking for my debit card number which I do not have ( it did not accept my account number or my EIN or SS) since this is a money market and I believe they never send debit card as they want to keep your money for their working capital. This is not a regular saving or checking but a business money market account but in this day and age it should be easy to register and log in to your bank account. Now, I have to wait for another 3 to 4 days to withdraw my funds and be able to get my 700 bonus. I was even planning to move some of my business accounts to Citibank later but that would never happen . It is just so embarrassing for such a big bank like CITIBANK to practice this way when it involves a small amount of money. SO TO YOU GUYS OUT THERE WHO RECEIVED A PROMO IN THE MAIL ABOUT THE BONUS OFFER WHEN YOU OPEN A SAVINGS ACCOUNT FOR A MINIMUM DEPOSIT OF 50K - BEWARE! It's not worth the aggaravation and your time.
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June 2021 by Rebecca Z.
Horrible worker, name somewhere like shiva? i believe her name is shiva. horrible. transferred my money jn the wrong currency and i had to go back twice to do it again only for my money to be lost the second time we transferred it. fire her, very slow and uncomprehending girl.
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December 2020 by Jen S.
This whole Branch managers are always on lunch and they get your information they say they will call you back and they don't. They also now no longer give you any coins back and they denied me a roll of quarters by one the tellers . She sits in the far left side of the branch . I will no longer do business with Citibank ever again
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April 2020 by Nikrooz A.
They closing the bank from 4 PM going forward I wasn't notified I got there at 4:01 really important deposit need to be made tellers were still open with people in line I expressed how badly I needed to make my deposit and they did not allow me into the bank I've been banking there for years I do all my business banking there I will be moving my accounts elsewhere
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September 2019 by Joseph W.
The worst bank can not cash citibank payroll check if u do not have account customer services suck and bank suck too
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September 2019 by kathy g.
The absolute worst customer service I've ever encountered.. Kamelya Who is the "Empowered Teller" told me she was a supervisor needs to take a course in "How to treat the client". I needed a payroll check released (like I've done for the past 2 years at my branch) in Awesome Town "Valencia".. I simply asked Kamelya if she could release the funds she said No! I can't! I asked to speak with a Manager, she replied she's on vacation and no one else could help me but her! She also let me know that I could just take my check back if I wanted to go to B of A and have it cashed. Thank you for that, as if I wasn't aware of my options. We are suppose to help our customers and try to retain their business. We have many choices to go to and if I choose to go to this bank then ALL associates should be trained well.