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December 2023 by David W.
This review is for the Deli. I stopped in for a turkey sandwich today. The electronic board said they were offering one with avocado and Hatch chilies. I asked for that one and the guy behind the counter said, "We don't have that." I said, "Ok, I'd like a turkey sandwich with avocado, no mayo and the usual tomato and lettuce. He said, "There's an extra charge for the avocado." I said, "That's fine." While he was making my sandwich, he started sneezing. He was about to go back to making my sandwich and I said, "Wash your hands!" so he did. I don't think he would have done so if I hadn't spoken up. When I opened my box to eat my sandwich, I saw it had no avocado but it did have mayo. I went back in and said, "You forgot the avocado." A female assistant came over and became carefully slicing avocado. The manager came and asked the guy if he'd forgotten to charge for the avocado. I didn't hear his response but the female manager said to me, "We won't charge you for the avocado this time." I'm thinking you're lucky I'm not asking you to make a new one. When I got back outside, I saw one slice of avocado on each half of the sandwich. The slices were each as thin as a leaf of lettuce. I didn't know you could slice avocado that thin. Bottom line is I will never eat at Gelson's deli again. I just want to say that I have been eating at various Gelson's since 1972. Quality and service has always been excellent. I guess when the Gelson's family sold out the quality and integrity they stood for went with them. Too bad. They used to be great.
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November 2023 by Michael P.
This Gerson's always has what I want, but the Saturday after Thanksgiving, they closed at 7pm! It was no longer a holiday and all of the food bars were closed 30 mins before closing too. Shame.... Was really looking forward to their soup.
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November 2023 by Alex S.
As is noted in some of the reviews posted during the last 12 months I have to agree. Service and quality of products is consistently going down hill while their prices have consistently gone way up. I bought my thanksgiving sides here yesterday as I usually do and I won't anymore. They cut corners with certain foods and left out extras that used to come with sweet potato casserole as an example. Bristol farms is priced about equally in comparison to Gelsons, but much better. Gelsons is on par with the Von's across the street. No real difference other the prices Gelsons charges. Don't waste your $$.
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November 2023 by Ali S.
Amazing bakery inside Victor Bene's franchise. Received help on the phone and later in person from Yvette and Lupe. It was for Thanksgiving Day! Picked up cakes and bought another for a second event. Such nice group of people to serve with a smile! Thank you ladies and team.
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October 2023 by Megan M.
False advertisement on cat litter. They charged me $57 for a couple package and its listed as $5.99 ! How insane and I've been buying this one for a while so I just now noticed my receipt was so high.. they give me attitude on the phone when I called about a refund thats not showing up on my end they're saying I need to wait it out . Not very customer oriented. Wont be returning
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October 2023 by Tamra Nelson
That you seem to have done away completely with paper bags in the produce department. I would like to know your reasoning on that. The plastic bags you have there are extremely hard to open.Also, I don't know what the problem is with Lactaid Chocolate Ice Cream. Three visits to your store and you still don't have any. No one seemed to know why that is. I'm going to call Lactaid and find out.
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September 2023 by Sarah
Gelsons is always top notch. The staff always greet you and ask if you need anything. They offer a varied amount of products.The bakery is always full of delicious goodies!
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September 2023 by Nancy Reisner
How expensive Gelsons has become. They are continuously raising their prices. The selection of produce is much smaller, with organic produce taking over. If I want organic, I would go to Whole Foods, with much cheaper prices.
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September 2023 by Anthony Scandaliato
Cashiers always super nice. Employees always nice. Gelsons is my favorite store to shop at. I love the Calabasas and Silver lake location.
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September 2023 by Oren shachar
Easy parkingGreat deli choice if you didn't or like cookingQuality at a very high $
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August 2023 by Laura P.
I just decided that I wanted a pastry There were two women behind the counter and younger one and a shorter older woman and it was about 8:45pm 15? minutes before closing time I approach the counter and I made visual contact with a short a woman who I asked for pleasantly for a pineapple, upside down cake. She quickly asked how many and then under the breast quickly said he's at all as she was walking away, and didn't give me a chance to respond to her As she pineapple upside down cake, I asked her for a mini eclair as well and her response was that's why I asked you. I let her go about her little attitude, tantrum, packaging, my pastries, and quite frankly took her time box to my pastries. Set them aside as I asked her to give them to me and I'm happy to pay at the register. She points a finger up in the air and then assist another customer as I stood there waiting for her After she took a few minutes assisting this other woman that she couldn't even finish assisting she returns her attention back to me and goes to the register. I clearly said to her I'll be paying at the register at the front of the store because I don't appreciate your attitude Took a couple of minutes to get the print out and my pastries I completely understand we all have long days. I completely understand that when you were going to customer service industry sometimes you have bad days because you have bad customers but I was not a bad customer and I did not deserve her attitude Now if she had bothered asking me how my day was, I could've told I've only slept two hours but I am completely not OK being rude to anyone because I'm tired as she was. I haven't gone to Gelsons in a long time and this isn't a very good way to come back into the store, so I think I'm gonna have to take another break. Thank you rude little old lady behind the pastry counter on a Saturday night at 8:45 August 19, 2023
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August 2023 by Bill S.
This Gelsons is so different compared to the other locations I've shopped at. For example, when I buy chicken in Tarzana, there is grizzle and tendons and just not butchered that well. When I buy it in Encino, the cuts are so much better and cleaner. They really need to make better cuts especially for $12.99 a pound for chicken! The bakery, in Encino, is a lot better, with more variety. I have seen moldy vegetables and expired food in Tarzana, but not Encino. Finally, the parking lot is scary in Tarzana with drugged-up homeless people wandering around.
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August 2023 by Jackie Greenspan
I love the cleanliness of the store, the perfectly stocked shelves, wide aisles, great customer service in all departments.
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July 2023 by Ivonne W.
I wish I can give zero starts, I just purchase a sandwich to go and it was a huge spider on it. Look at the picture. The box was completely sealed and the spider came from inside.. what an horror!!! My husband called the place and their answer was " I'll follow up with the kitchen"
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May 2023 by Paul K.
Recently purchased some cheese with mold on it. It's a sign of poor quality at this Gelsons. I much prefer the Whole Foods in Woodland Hills.
