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October 2023 by Gregg Moscoe
Very disappointed to show up 20 min before posted opening time of 8 a.m., only to find a room full of people who'd come for the actual opening time of 7 a.m.
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July 2023 by Kezia Koo
I had a great experience at this location. The person that took care of me was pleasant, professional, and caring. I was seen within 5mins of my appointment time.That being said, I have a lot to say for anyone that plans on visiting this location. This site doesn't have the staff levels for the volume of appointments that the website allows the public to book. When I arrived there was only a single person taking patients. I had a 9am appt and was seen by 9:05. There was a second person that had a 9:00am appt and he was seen much later. I left at 9:25am and the wait room was packed. A man that I saw earlier with a 9:10am appt was still waiting outside at 9:25am. If you don't get appts between 8-9am then expect to wait awhile (30mins) as they get backed up throughout the day.I brought physical lab order or pdfs of my order to ensure that Quest had what they needed for my bloodwork. One of my doctors didn't send the lab order. I mention this because some patients get mad when their lab order isn't there and its not Quest's fault.The people in the wait room can be very rude and treat the employees like a verbal punch bag. I have never been to an office with such aggressive people waiting. I mention this because you don't know what employees have had to endure. So regardless of how long I wait, I always treat folks with respect.
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July 2023 by Sun Star
Second time I got disappointed with this location I had appointment for the test and mentioned the name of the test when making the appointment waiting for an hour we were told that they had not the kit for testing . So we had to go to another location and wait for another hour to get the test done.
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July 2023 by A
There is no one to work the front desk.Fazi at Quest Lab in Tarzana on Etiwanda Ave. She was very rude to me and raised her voice when I asked her to check my appointment.
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June 2023 by Ambar Cortez
Check with your insurance and see if you have a different lab you can go to. Even with an appt and only needing to drop off specimen given from appt the day before will have you waiting more than an hour. There is no one to work the front desk and unfortunately for elderly pt who are not computer savvy they will not be helped. Some sit hours not realizing they checked in incorrectly and miss their appt. The employees will not help them either. They rely on other pt to try and help them. Considering they are a large population of people needing regular lab draws this is unacceptable. Lab techs themselves are sweethearts so this is solely directed at Quest and their process. Do better Quest!! It’s not like you’re proving this service for free.
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June 2023 by Paige Tao
The staff is really nice. I had quite nice experience going there 6 months ago. However, a phone call I got this week changed my whole opinion about Quest. This week, I got a phone call from a debt collector company, saying they're to collect $155 that Quest said I owed them... I was so shocked and had no words.I paid in full the amount the staff quoted me on the day of the tests, which is already pricy. The nice lady who was helping me never told me that there is a possibility for my bill to be HIGHER. Therefore, I never expect any bill from Quest. However, 1 month later, I got an email from Quest, saying that the amount I am responsible for is $155 higher, WITHOUT any explanation.I chose to ignore the email because I never agreed to pay higher and no one from Quest ever told me on the date of the tests that I might get another bill. I think in my mind, "if you want to charge me more than what you told me, you'd better explain clearly to me at least through a phone call. Don't expect me to waste my time trying to figure it out by myself or to just pay".6 months passed. No one from Quest ever cared enough to call me, a client who already paid in full on the day of the tests, to explain about the $155 increase and ask for my permission to pay the extra amount. They just simply sent my info to a debt collector!!!This experience shows me that Quest doesn't even care about its clients. The whole billing experience is horrible. How would a company expect you to pay EXTRA simply by sending an email without explanation? And then, just sent your info to debt collector?? I will not use Quest's service anymore and want to warn all of you who are reading to be careful of their practice and how they don't care about you as a client.
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June 2023 by javad eskandari
I have to wait 40 mins even with appointment it’s ridiculous
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May 2023 by Stavros T.
Avoid at all cost. 10 days still waiting to get my BCB results, no updates on server, noone picking up the phone, place looks like zombie apocalypse.
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May 2023 by Steven B.
The truth is they are just as horrible and nasty as all the other reviews say they are. The owner needs to fire every single person there. No customer service or even human decency. Even when they have no one there, and just talking amongst themselves, if you do not have an appointment they tell you to piss off. This business should be reported to the chamber of commerce or better business bureau for their negligence and callous attitudes towards people in need of a vital services. The family members of those employees should be ashamed.
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May 2023 by Mina V
I had app. Yet no one to call your name or any other people waiting for an hour
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May 2023 by mona a.
This lab has 2 star which is too generous! I had a worst experience with one of the phlebotomist, Cherry ,she is rude and very unprofessional, I told her I don't want yo argue just do the blood test she movies me to other room and took the next patient , I told her I need to get back to work and her respond was then leave. I'm glad she didn't draw my blood, I'm sure she would hurt me. In other hand Diana was very nice and very helpful. She answered all my questions, she was very polite professional and gentle. One star that I'm leaving is only for her.
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April 2023 by Max P.
My wife got blood taken and her arm looks like she was in a traffic accident, sore, bleeding and bruised 2 days later. Had trouble sleeping as well due to the pain. Whatever you do, don't let the older (60-65?) guy take your blood. The younger ladies are very good, though.
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March 2023 by Claudia V.
I had an appointment but was not seen because I needed to pay $250 up front. This is the fee for a full panel. I asked why do I have to pay if I have insurance and she said because this is the money we hold and when your insurance pays us we refund you in 3 weeks.
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March 2023 by Tara P.
Today Morgan and Dana were so kind to my son and me! Every thing that could wrong today went wrong for this appointment yet Morgan and Dana treated us with respect, empathy and compassion and drew his blood. Thank you to both of them and to Quest to have hired compassionate professionals
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March 2023 by Jack C.
Morgan was one of the most nicest nurses that's ever helped me! I usually feel like fainting after getting blood drawn but she did it so effortlessly. When she poked me I didn't even feel it!
