-
November 2023 by Thomas H.
I just talked by phone to someone at the Red Barn where I shopped for feed, straw, hay, bird feed and other products for years, almost 15 by my reckoning. They are now under new ownership and are no longer a customer oriented business, in my view, unlike the previous owner who valued each and every customer and placed service over other business considerations. A few problems: According to the sales person I talked with, 1) they no longer accept orders over the phone for pickup by others; 2) they are charging tax on chicken feed which by law they should not be doing; and 3) they have changed their customer rewards program in a way that I think does not favor the customer. And 4) their prices have gone through the roof, way way above the current inflation rate. I'm taking my business elsewhere (and there are plenty of alternatives!). Adios, Red Barn!
-
October 2023 by Melissa B.
I am so incredibly disappointed now that Red Barn is gone. Red Barn was the coolest feed store I would go to get hay for my guinea pigs, the rabbits and pigs at our local animal shelter, and refer everyone at the shelter and the small animal rescues to for hay. I had been a regular biweekly customer for just under 10 years and I'm having a really hard time with the change. The giant bears outside were so fun, I loved the polar bear! I loved that they had bulletin boards outside for people rehoming animals and for rescues. I always tried to help people rehoming their guinea pigs, as I work and foster with SoCal Guinea Pig Rescue. Red Barn was so passionate about rescue and always referred people to rescues.They had the coolest chicken coops. I loved the staff and you could tell they were family. Inside it was a home. There were incredible newspapers and pictures all over the walls and a spot dedicated to Salem the cat. It was such a special, warm place. Now Red Barn is Theresa's Country Feed and Pet. It looks completely different, has lost that special environment, and I am very bummed they removed the rewards program. The amount of hay I got was half of what I used to get and it's the same price. I've been referring people here for many years and now I don't think I can. I'm going to have to look for another place for hay.
-
October 2023 by Shirley Broger
I decided to try out this new store, (which has apparently been taken over by new owners), because I had been mailed a $10 coupon. There were no posted prices on the items I was interested in purchasing. Everytime I needed to attain a price, I had to stand in line all over again to get my questions answered. At one point a rude customer cut in front of me in line, and the employee did nothing. I was going to purchase bird food and other items,(exceeding $10, in which the store would have benefited). I put the items back on the shelf and walked out. Customer service is the most important thing to me, not price. This store does not deserve my business. If you want to feel welcome in a pet store, shop at Tam's on Vanowen and Tampa. The owner and his employees will treat you with the utmost respect.
-
October 2023 by Jessica B.
Love this place, it is wonderful. I have been a customer for over 20 years and I will support it until the end!!!
-
October 2023 by Richard D.
I've been going to Red Barn for the last five years, and I was always struck by how unique and special the store was. The big polar bear, and all the wonderful collectibles framed on the walls and the Homie country store vibe was really unique and quite wonderful. Today I went in and the entire store has changed except for it's still red. Everything that showed its character of old is gone now. There's nothing to make this store unique that I could see. A real San Fernando Valley gym has been bought by a corporate entity, and stripped of all its unique specialness. I was still able to get what I went looking for but what a disappointment.
-
September 2023 by Nick F.
I have been going to Red barn for 20 years and it is now under new ownership. Everything has changed. This is no longer the loveable inviting neighborhood Red Barn we all know. It is now under new ownership and everything has changed. The service is horrible unless you happen to get one of the original Red Barn staff and it is now a sterile uninviting corporate feeling store versus the Red Barn I have loved all these years. I will never go here again. There also is no longer a customer loyalty program. So you can already tell they don't value long term customers. After 20 years I say farewell Red Barn.
-
August 2023 by Veena Sangkhae
Great place for pet supplies. Friendly and helpful staff. They carry a wide selection of products for all types of animals. We get all our chicken supplies here: feed (standard and organic), feeders, waterers, scratch, supplements, bedding, and treats. They even sell coops. And sometimes they carry chicks and live mealworms.
-
August 2023 by Patte Monaco
Friendly and very knowledgeable staff, great products and even membership benefits.
-
August 2023 by Lori Seaman
RUDE! I just called Red Barn to ask if they were having a vaccine clinic today.SHE said yes with the times and hung up on me as I was saying thank you. I said hello? Crickets.I wouldn't have has to have called if they had it on their website like they have in the past.Lady! Don't hang up on people on your customers.I won't be sending my ranch hand there ever again to buy orchard hay for my horses.Gave me a sour taste in my mouth.
-
June 2023 by Michelle Yabko
Great prices and variety. Customer service alway great. Very Friendly and helpful
-
June 2023 by Saima Ahmad
I shop here every few weeks for our rabbits, guinea pigs and cat. Prices and quantities are much better than pet stores. The big bags of Timothy hay we get are conveniently placed in our car trunk for us by staff. The store is always so clean, organized and easy to navigate. Make sure to join the Loyalty Program because it makes a difference if you're a regular customer.
-
June 2023 by Dawn L.
Love this place! We have hens, snakes, leopard Gekos and dogs. It has everything we need in one place. They are knowledgeable and helpful!
-
June 2023 by zomi hair
Love it here so much. They have the best prices. We come here once a week and buy 50 lbs bird food and feed all kinds of birds at a park. Highly recommend and high quality.
-
June 2023 by Fav C (LightBerry)
Wonderful experience every time! Knowledgeable staff and a cozy store make this one of my favorite places to get goodies for my pets!
-
May 2023 by George G.
Friendly staff very helpful and informative over the phone saved me the trouble of driving
