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March 2024 by Jamie F.
Ross is a gem! One of my favorite stores. If you're not shopping at Ross what are you doing? I purchased pillows tonight for an amazing deal but I've bought everything here. Comforters, rugs, clothing, shoes. This store is one of the few places not to inflate their prices. This Tarzana location is nice and chill. Since it's in a smaller strip mall I love shopping here cause it's easier to get in and out. I've bought HOKA, Adidas, Ralph Lauren and more big brands at Ross. It's good to check every week because they are constantly getting shipments. Nice mellow staff at this location. Excellent customer service.
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March 2024 by alex dejdarova
Unfriendly cashier. Poor customer service
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February 2024 by Nancy Coreas
Easy parking
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February 2024 by Helen J.
I have been going to this location since I was a kid and a lot has changed since then. The last time I went to the Ross in Tarzana was last summer when I was looking for gift bags and some stationary as a present. It was very hot outside and inside the store the AC. Out of concern, I had asked the cashier how they were working in without an AC in hot weather. Her response "Well you can always go to another Ross.". Not the response, I was anticipating at all. I brushed it off and left. Yesterday, I visited this location in hopes to find two bowls for serving . I also ended up grabbing a pair of house slippers. The cashier was not very nice. I told her to split up the items into two different bags because I didn't want the slippers to be with the bowls. She didn't listen. What she did do was provide a snarky "Good answer." when she has asked me if I wanted to donate to a charity as well as round up my change. Its my choice whether or not I want to make a donation and at the moment I decided I didn't want to, having already made a donation to the same organization at a different store. I didn't appreciate her carelessness and response. Even if you don't agree with my answer or how I like things being bagged, you should keep that to yourself. You don't have to show your disgust straight up like that. I really hope that the employees at this location are properly trained how to provide exceptional customer service. What I ended up experiencing yesterday was clearly not it.
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February 2024 by Vilma Rivas
Great Customer service
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February 2024 by jaleh Matloob
Good shopping and easy access to most essentials
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January 2024 by Marcus C.
This Ross is one of our favorites to go visit. Off of Tampa Ave & Ventura Blvd. (conveniently next to the 101 freeway), this particular Ross has always been clean whenever we've went. A big plus is that since it's a little tucked away, it's less frequented by others. The selection is what you make of it, but we've always found stuff for cheap but not cheaply made. The employees have been friendly to us and helped us look at jewelry no hassle whenever we want to buy a little something nice. This Ross is honestly slept on but I'm not one to complain about more space! Definitely beats other bigger ones where you're shoulder-to-shoulder down every aisle!
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January 2024 by fernando martinez
Find everything you want at great affordable prices!
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December 2023 by Arturo Gutierrez
This place feels tht the cpmpany doesnt care about this store
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December 2023 by Green Dream
The lady on shift at the checkout is horribly vulgar?. I’d avoid this location at all cost it’s just drugy staff chatting with the homeless people stealing inside. The place is a mess, the service is shockingly bad. Fist review I have ever written because It’s really that bad.
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December 2023 by Yessie R.
BEWARE OF ASIDA!!!! RACISM AT ITS FINEST. This lady has no respect and an attitude from hell I don't get it if you hate your job so much quit, if you're a Latino steer clear from this stereotyping, racial profiling place you've been warned. First of all, this lady "ASIDA" the cashier was livid for HER MISTAKE she literally got mad at me for her mistake I paid with 100$ and she never gave me my change then on top of that she double charged me for an item literally scanned it twice in front of my face and I had to bring it to her attention, she didn't even bother giving me my receipt like you can't be that lazy that's literally your job she asked me to grab my receipt but to all the other Caucasian customers she would gladly bag up their items and put their receipt in the bag with a huge smile but then comes me and I get dirty looks from her and a very bad vibe. As I'm on my way home I realized she did not give me my change so I go back, manager steps in asks what happened I tell her and of course she backs up her employee and asks me why I didn't notice right away I told her I'm a MOM as a mom your head is at a million places at once. So as I'm waiting for the manager who went to roll the cameras to see that IM IN THE RIGHT OF COURSE! brings me my change that' was not given to me, This lady "Asida" approaches me and my baby and tells me to shut the fuck up and get out EXCUSE ME?! That is no way to treat or talk to a paying customer she specifically clocked out to verbally assault me, it doesn't end there she then walks outside and waits for me in the parking lot next to some bushes by where my car is at with 2 other people as I'm walking towards my car with my baby this lady goes ballistic and starts verbally assaulting me again and starts walking up to me like she was going to assault me the other 2 people with her were holding her back, and also verbally assaulting me and recording me and my baby taking pictures of my license plates, she was shouting "I know where you live now bitch" I have your plates, her behavior was and is very unacceptable wether on the clock or not and then acting in such a manor at your job is not very smart, she didn't care that I was holding my baby she still came up to me attacking me. Thank God my mom was also with me who's my witness and recorded these events, and Not to mention the rent a cop security they have following me up and down the store as if I'm a criminal making me uncomfortable and the manager not giving me the right name she said it was "Rocio" but then when the cops showed up it turned into "Asida" whichever it is I did nothing to these people to be treated this way but be latino. Ross do better
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October 2023 by یاسین
A woman who called herself Angie, who was a white lady with dark brown long hair in her early 20s was so rude to my family and I... I assume she gave us a fake name also because she didnt have a name tag. Manager was favoring her and ignored our complaint and dissatisfaction.. Deeply hurt and unsatisfied.
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October 2023 by L C
This location is ABSOLUTELY UNHINGED. Not only does it have hardly any selection or stock, no mirrors, and an extremely odd layout. It closes whenever it feels like it. It has no set hours. They WILL close fitting rooms and refuse to remove security tags pretty much anytime past 8 despite being "open til 10". Lady shopping by me put back several pairs of shoes and a $160 coach purse and left because they wouldn't find the anti-theft tag remover for the bag. I stood outside the fitting room for 20 minutes at 9:15 waiting for someone until at 9:41- they told me they were closed, despite supposedly being OPEN UNTIL 10PM. I myself was going to buy shoes, 5 pairs of work pants, and two blouses- plus my husband had things, and we set it all down and walked out. They literally lost $$$ within TWENTY MINUTES of being open due to their trash attitudes. This is also my SECOND time I've had issues with them, last time they were refusing to refund an UNOPENED, tags still on, non-used item with a receipt LESS THAN 48 HOURS old, which is why I finally wrote this review.
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October 2023 by Laena S.
This location is ABSOLUTELY UNHINGED. Not only does it have hardly any selection or stock, no mirrors, and an extremely odd layout. It closes whenever it feels like it. It has no set hours. They WILL close fitting rooms and refuse to remove security tags pretty much anytime past 8 despite being "open til 10". Lady shopping by me put back several pairs of shoes and a $160 coach purse and left because they wouldn't find the anti-theft tag remover for the bag. I stood outside the fitting room for 20 minutes at 9:15 waiting for someone until at 9:41- they told me they were closed, despite supposedly being OPEN UNTIL 10PM. I myself was going to buy shoes, 5 pairs of work pants, and two blouses- plus my husband had things, and we set it all down and walked out. They literally lost $$$ within TWENTY MINUTES of being open due to their trash attitudes. This is also my SECOND time I've had issues with them, last time they were refusing to refund an UNOPENED, tags still on, non-used item with a receipt LESS THAN 48 HOURS old, which is why I finally wrote this review.
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September 2023 by Viviana H.
I came last night to purchase some socks around 8 the employee announces in the intercom the store will be closing in 20 minutes. It was barely 8 pm. The store hours online said they close at 10:00. Not sure if the online jokes are incorrect or they closed early
