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November 2023 by Jainie Diaz
Excellent service! TMobile representative named Antonio was so attentive with all the customers and in what order we all arrived. This team deserves a raise. I went in for a charger. But I might have to come back to get TMobile again. I’m not all that happy with spectrum. Lol
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November 2023 by atena parsa
I'm going to that store around 7 pm to change my phone and I need to transfer information and around 7:15 start that and he said take 1 hour and I tell them I'm sitting in the car after 5 miner some body came to sushi place next door and and bring T Mobile back I said is done, and he said the person purchase your phone clock out and I back to the store and I was shocked about react and I tell how is it possible he clocks out but you Dont work as well and johnoton was really terrible.The experience I had and I want to him call to his manager and I talked about the why the person start to puchesing if he wants clock out after 10 min and I stay more than closing to can fix my phone they even Dont know any thing about costumer service and Jonathan talking super rude to me and they Say we are a third party with confidents for sure I Dont recommended they don't know about responsibility Respect and customer service.
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October 2023 by Mel V.
Worse phone carrier ever, I would never recommend this terrible service. If you don't have 5G this company is pure trash it's not just this location it's the connection. Whenever you're out and not connected to Wi-fi , LTE is terrible it would take 5 minutes to send a message and would have 1-2 bars the entire day out. Sometimes it would go in SOS and would have completely no cellular internet. It just complete trash. Never get this carrier.
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August 2023 by barbie bronzed
I applied to convert to a postpaid account I was on an $80 prepaid account before they changed it to postpaid without any information and they chose $160 plan without informing me, big cheaters
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July 2023 by Priscilla W.
I would give this location 0 stars if I could. Absolutely terrible staff, the manager is useless, they gave my fiancé and I a deal in store and then suddenly we were sent a bill that was way more than what was offered. The manager hid in the back the whole time we were here. This place is the worst.
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May 2023 by Sar Eldar
Tmobile Tarzana, let me explain. I lately had month to month Tmobile service coming in with my own device (unlocked) and it worked out great believe was flat 75 a month save a bit if your signed up for auto pay. I wanted to upgrade i14 pro max I was a high tear and needed to put a large deposit with Tmobile so I skipped it but needed a new phone so looked around and found ATT they approved the phone I wanted with very little down same monthly so I had to switch service. I went to Tmoblie to pick up a power bank was reasonably priced but nothing wow. Service was great. lots of cellular competition so I cant recommend any specific mobile company to go with in addition each has poor and better phone service in other location.
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March 2023 by Lina Muñoz
If I could leave 0 stars, I would. A representative that “helped” me to install a home internet created an account under my name and NEVER asked me or told me about it, I was misinformed REPEATEDLY for different people on the staff. I truly believed that they try to make sales even if that means “not give the complete information”. Which in my case doesn’t apply, because I asked multiple times about the issues that I started having after and they kept telling me “yes, I assure you is like that”, when it wasn’t. Right now I’m dealing with a charge that I’m not responsible for, but I’m not coming back to this store, when I know they are not going to help me.
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January 2023 by Joe E.
George and Christina went above and beyond to assist me with my new line of service. Their patience and competency exemplify how customer service should be. I felt bad about being stubborn to get my issue resolved by tonight and George did not rush me out even though the store was closing, instead, he went the extra mile to ensure everything was taken care. This is the best T-Mobile experience I have had so far. Bravo George and Christina, keep up the great work!
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January 2023 by Jocelyn J.
The guys here were so nice! They helped me with purchasing a new phone. I had had trouble with a different location, on Victory so I came here and I'm so glad I did! We were in and out of there within 20 minutes. They are great!
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December 2022 by Adrian A.
Horrible experience at the store. Very unprofessional. Came in the and they were watching the World Cup. Pushed a product I did not ask for and was told different things by the staff there and the service number they gave me.
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December 2022 by Jepoy T.
1 of the staff here is rude. Very rude....dont go in this branch....look for a store who will help you and with a good manner.
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November 2022 by alex sajjadi
Don’t work with Eric. He a layer or really doesn’t know what he is doing . He tricked us into buying two phone and a iPad. He said the iPad is free which is not and they are charging us $9 a month. Also, he said that I would be able unlock my phone for my trip to overseas. When I called T-Mobile, they said that I have to pay off the phone fully ($718) to unlock it. I would have been better off if I purchased both phones unlocked from Apple.
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November 2022 by William Russell
Do not buy the internet service. Speed is sporadic and slow. Spectrum is offering $50 Internet service + free mobile service for 12 months. Don’t waste your time with T-Mobile go with spectrum and save some time and money. Employees here are completely incompetent and don’t care. To cancel, you have to mail the equipment back yourself and pray it doesn’t get lost in the mail.
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October 2022 by Alexander Amini
Nick is anazing. I had failed calls and failed messaging. I spent 1 hour on the phone with Apple and 4 HOURS with technical support from the Philippines for T-Mobil. Nick fixed my phone in 2 seconds! He reduced my bill by $15 a month. This T Mobil store is awesome!!!!!! Go see Nick. Extremely professional. EXCELLENT customer service. Thank you Nick!
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September 2022 by kambiz damavandi
Nicholas was extremely polite & did a fantastic job assisting my mom. Please hire more employees like him. Also very knowledgeable of the products, as a matter of fact he needs a raise.Sean Damavandi
