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April 2024 by Jane S.
1st visit here, there were no tellers - the manager was gracious enough to accommodate my deposit. I actually thought they were not open. Today, there is only 1 teller which of course has a client to attend to been waiting for almost 10mins now. One would wonder how slow their business is in this branch.
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February 2024 by Rennard
Branch manager and the staff are REAL people and not some automaton regurgitating company policies. AND, they're nice people.
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December 2023 by Michelle L
So no longer open on Saturday!!!!! And weekday hours are 9-5. So customers must take time off work to use your bank. Shameful. No respect for your customers at all!! On the phone for 30 to confirm these useless hours. So much for customer service. Time to find another bank that wants my business. Online banking does not replace the assistance in the branch. As far as calling the 800 no. most I have spoken to are a joke and have no idea what they are talking about! I now call the branch to get info. USBank is failing their customers with these closures.
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November 2023 by deb wallace
Kind people but was unable to be in the bank long enough to start the process of opening a business account. Seems they burn heavily perfumed candles in the branch. The first appointment had to be rescheduled due to the overwhelming fumes. Came in the next day and despite the assurance that it would not happen again, candle was burning again. I had to leave right away. Very unprofessional...it's a bank, not bath & body works....leave your candles at home. I'll be taking my fast growing business to a more professional banking institution.
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October 2023 by Al T.
Not maybe the most glamorous location, but the service is great. I had no debit card, my old one expired, so could not make an ATM deposit of a stack of cash. I went in and deposited the cash, the teller was very kind. She also ordered me a new debit card. This location is only open M thru F, 9 to 5. Parking is convenient though. It's amazing to me that US Bank has not gone away with time and been absorbed by one of the bigger fish - I worked in the financial industry for a long time and while the days when they were really popular are far in the past, well...they are well-capitalized enough to remain in the race. I know almost nobody who has a US Bank account these days but myself, I've always had one in addition to a few other ones. I've never had a dissatisfying experience with their bank EXCEPT in the days when they used to charge monthly fees for checking accounts and big bucks for a box of checks. Well, nobody uses checks anymore, and for 12 years now I've had one of their credit cards that at one time I got a lot of cash back rewards for (5% back for hotel stays was nice.) Everyone should bank with US Bank!
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August 2023 by Brandon Lehman
This branch has the best service! Every time I come here Svetlana helps me and she is the absolute nicest and most reliable person you could deal with. Great people, great service
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August 2023 by Brad Carr (Wrench of Power)
Nice location
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July 2023 by Sean U.
My experience at this U.S. Bank branch was wonderful! I came in to open a new business bank account and was pressed for time. Fortunately, Robert stepped in and provided invaluable assistance. He went above and beyond by staying in the office after hours to accommodate my tight schedule. Once my account was set up, we arranged to meet a few days later, and he walked me through the process of setting up the mobile app and it's cool features. I am extremely grateful for the exceptional level of customer service I received and I couldn't be happier with the banking platform thus far. Thank you Robert for getting me up and running smoothly with US Bank!
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May 2023 by Mitchell F.
Everyone in this Branch makes an effort to make you feel at home and are willing to go the extra length to be helpful.
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May 2023 by Neil F.
US Bank in Tarzana represents the best in customer service and always there for you. Banking at US Bank is personalized like banking used to be. Upon entering the bank the manager along with her great team greet you like you are a family member.If you are looking for a bank with old fashioned values this is the bank for your business and personal use.Neil F
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May 2023 by Ian Reed
Absolutely the best service! The make it feel like a small town bank! The know may name when I walk in the door and actually care to know how I’m doing! Thanks Svetlana and boss lady!
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October 2022 by gayle d.
I've been a long time customer and try not to use this branch as I find this woman Anna Gervokian--who is a "client 'relationship' consultant" to be rude, ineffective and actually discriminatory. She thinks she knows everything when I'm a business customer informing her of new changes from the SOS.gov filings. She doesn't listen, rolls her eyes, and was quite rude. I had to ask for any other person in the bank that would help me open a new business account. She was then told by another manager/employee that in fact I was right about name changing a corporation. I don't think in all my years on yelp I've ever written anything derogatory but she's gotta go. I felt very much like I was being discriminated against as a female business owner that was not her race. It's was incomprehensible tbh. Her name is Anna Gervorkian. Avoid her at all costs until hopefully they terminate her.
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August 2022 by Iam80hd
This branch has ignored my request to change the info they mistakenly put on file - they have refused to help me every time I go into the branch to attempt to resolve the issue!! DO N OR BANK WITH US BANK!!!! They will steal your money - create fake fraudulent claims and take money from you when your not looking! Very scary to be in my situation where not a single person will cooperate with me. I have ALL BAD reviews FOR US BANK! They do not care at all about a single customer walking through their door!
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March 2022 by Luigi OG
This branch has ignored my request to change the info they mistakenly put on file - they have refused to help me every time I go into the branch to attempt to resolve the issue!! DO N OR BANK WITH US BANK!!!! They will steal your money - create fake fraudulent claims and take money from you when your not looking! Very scary to be in my situation where not a single person will cooperate with me. I have ALL BAD reviews FOR US BANK! They do not care at all about a single customer walking through their door!
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February 2022 by E sass
The staff at the tarzana branch at u.s. bank are among the most professional and efficient bank employees. Integrity, Friendly, and courteous is how I've been treated every time i've been to that branch. Thank you for your exceptional service.
