The Bank of America Drive-thru ATM location has received mixed reviews from customers. Many customers appreciate the friendly and helpful staff, highlighting specific employees who were attentive, detailed, and pleasant during their visits. Several reviewers mention positive experiences with staff members who assisted with opening accounts, explaining services clearly, and providing excellent customer service, often with a smile. One customer expressed gratitude for the staff's kindness, especially around the holiday season. However, some customers have faced challenges, such as being unable to cash money orders despite having accounts, and noting recent branch closures near their locations. Others mention that the bank has made efforts to improve safety by enhancing cleaning procedures based on CDC guidelines, and temporarily adjusting hours to serve clients better. Customers are encouraged to check hours and services via the bank's mobile app or website due to these modifications. Overall, the branch is seen as a place with friendly staff and good service, though some frustrations with services and branch availability have been noted.
Aida is amazing! She was able to help me retrieve some hard to get information about my accounts quick, fast and easy. Great customer service and friendly staff!
January 2025
First off the big brown guy always dresses to impress. There is a younger gentleman who has helped me out many times and he’s super friendly and sweet no matter what my mood is. He has brown curly hair. I just wanted to express my gratitude and say MERRY CHRISTMAS
August 2024
I had a great experience at this BOA branch. Even though I didn't have an appointment, their customer service was outstanding. They assisted me in obtaining a closed account statement and were very helpful throughout the process. Thank you for the excellent service!
