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February 2024 by Edward Casazza
Very frustrated that when I ordered checks online the absolute lowest I could pay was $50 and $20 was the lowest shipping option. I don't even want 80 checks but that was the least I could order. This is the first time I've ever paid for checks at any bank.
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January 2024 by Angel Mejia
Great staff.
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March 2023 by Trisha Merritt
The bank has very friendly people but they need to maybe get an extra teller in there . Wait too long anytime we have go in person to teller . But clean and friendly .
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February 2023 by Akil Anderson
I’m not sure where to begin but I’ve never left a bank feeling so upset about the lack of great customer service and professionalism. My wife and I went into the PNC BANK in Temecula to discuss our business banking account, the manager Jene Harmanian, was HORRIBLE!! She claims to have over 16 years in the retail banking industry and prides herself on providing exceptional service. She was speaking to the personal banker concerning our account and was heard throughout the bank discussing our banking information. Very unprofessional behavior, as members of the community and business owners we expected to receive much better treatment. The manager never greeted us or even made an attempt to welcome us while at the branch, she never got out of her seat, her behavior gave us the feeling that we were a burden and not appreciative of our business. There have also been promises to return phone calls to us and she never follows through. Just overall disappointed of her leadership at this branch.
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April 2022 by Jacob Garugaville
Good bank, lots of friendly folk as employees. I've never had a problem with the service so I honestly don't know what the other reviews are talking about.
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November 2021 by Vito C
Very bad customer service not a friendly bank Barry rude staff it was much better when it was BBVA a little before BBVA was bought out by PNC they change the staff the only nice person there is the banks manager Jeanae. Employees are very professional and very rude I am going to discontinue banking with us place
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August 2021 by Brandon S.
Oh my gosh!! I was blown away by the helpfulness and kindness of JuJu. She was sooo amazing. Her willingness to go above and beyond to help me was without a doubt some of the best customer service I have ever had!!! Thanks again JuJu
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February 2021 by Lee Chandrasena
I have been speaking to Nikka at the Temecula Branch now on several occasions...Unbelievably efficient, proficient and follows through till the problem is taken care. She is truly an outstanding representative of of this institution. Thank you so much Nikka
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May 2020 by Linda Trimm
Jene Portwood processed our small business loan, she was very helpful and and made the gathering the correct documents easier, this being our first time requesting a business loan. Very impressed, both with BBVA in general and Ms. Portwood.
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March 2018 by Teresa M.
My husband and I loved banking here when Dawn was Manager and Arleen was a teller, they where both so helpful in all our banking needs and always pleasant, professional. Then Justin came in to the branch and everything changed, both Dawn and Arleen were gone with in a few months.The atmosphere became ominous and sour, the remaining teller Lucero showed a different side to her personality which was unpleasant and unprofessional. My husband and I were so disgusted we closed all our accounts and switched to a different bank. I tried posting with 0 star Mr. Mrs. Miranda
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October 2017 by Brian H.
Wanted to give a shout out to Justin H. We were having problems with our business account and rather than give us the run around he helped us immensely and was very professional is solving our problem. More banks need managers like Justin!
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March 2017 by Chazz Michaels
Absolutely the worst bank around. I used to have to come here to cash my checks and it was hell every single time. Always 3-4 employees sitting at their desks, or talking to each other socially. There's always just the one lady teller who can't count to save her life. Terrible, pathetic, annoying attempts at service. Then they ask if they open account for you lol. So happy that I never have to go here again.
