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February 2024 by Ryan Gleason
Great customer service at this location, they always seem to go above and beyond what you typically see elsewhere. Glad to give them my business every time I go there
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February 2024 by Adrian Tovar
Hello, I hope you read my comment because as a customer of more than 2 years I think that at least you should be a little more friendly since without customers there is no business and the staff of this store is not very pleasant at all, I'm not saying all of them but yesterday 12 February after my work around 7:30 pm I stopped at this store to look for some work shoes, obviously I was not very presentable and I am Latino (Mexican) I don't know if this is a bother for the workers of this place, but when I asked them for help to find some shoes that fit me. I told them that they could help me and the first thing they answered me was that they don't speak Spanish, how can they help me ok that's not the bother, it's the way he said it in a simple way. arrogant way, I'm just saying that as sellers they should be a little nicer and less rude or put a sign at the entrance, that only English is spoken...the truth is I don't remember the name of the person who helped me and I think that's it favors him.
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February 2024 by Rosemary Vasquez
Un satisfied with the selection
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January 2024 by Xaxha contreras Contreras
Alex helped us find a hat, he was extremely patient and helped us clean the hat as well! Staff is great here?
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January 2024 by M Vazzana
Great place, everyone is very helpful. Great merchandise thank you
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January 2024 by Abby T.
Nothing but stars for this company Great products ; outstanding service!!! There is lots and lots of merchandise to choose from. Fun for all Western Wear and casual outfits. Perfect to visit before a country concert!
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January 2024 by Bradd P.
They continue to impress. Manager Becky is awesome. All employees are super helpful and friendly. They just seem to give you square deals and they back their products. At least that had been our experience
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December 2023 by Louise Mayo
Becky was amazingly helpful.
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November 2023 by Heather Mason
Nice store, pretty well stocked. Friendly staff, some may be a bit pushy though. Women's section is crowded, too much product, making it a little annoying to walk through the racks. But they're the only place around to carry my size in jeans lol.
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November 2023 by 1 2
Very little to choose from on slip-on water proff work boots
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October 2023 by Jessica H.
Disappointed with my first experience here. I came in several weeks ago to try on a pair of boots that I saw online to double check my size. I left and came back several weeks later to purchase them for my birthday. I tried them on again and confirmed my size and had a gentleman help me. He was telling me the pair I would purchase is the pair on the floor that I had tried on and they don't have anything in the back. I told him that these were too worn, they had scuffs all over them the soles were worn that I wanted a new pair so he said I should order them online. I went home and ordered them online and the pair I received was the pair I tried on from the store. I called customer service and they were of no help. No one ever apologized basically said here's a return label you can go to the store and return them. I asked if there was any in the warehouse that are unworn that I could purchase and thankfully there was one more pair in my size that came from the warehouse. When I received those they were new packaged in plastic with all the correct stuffing. I went to the store today to return the used pair and try and get an explanation as to why these were the ones that were shipped to me. They had the display tag still on the boot, a whole in the shaft from the security tag, scuffs all over, glue residue on the top and worn soles and again, not a single apology. The lady just returned them, and I asked if this is usually how things are sent out as this was my first experience and she says well that's how they come from the vendor and I said no these came from your store. They still have the display sticker and she said she didn't know. For $220 boots, I would expect better customer service or attention to detail a simple apology would've rectified this entire situation. If someone took the time to go out of their way to, put themselves in my shoes and find a solution instead of making the customer do all the work. I am still contemplating returning the new pair that I received as I do not feel comfortable with the customer service I received in this being my first purchase.
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September 2023 by Brett S.
Stopped in tonight to get my wife an outfit for a concert this weekend. We were helped by Dee and she was absolutely amazing. So patient, and so kind. She answered a thousand questions and assisted my wife with all of her wants, even helping decide which top to go with at the end of it! Good staff is hard to come by these days in retail, especially clothing retail and Dee checked off all the boxes for what exemplary customer service is. We will be back asking for her time and time again. Thank you Dee!
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August 2023 by Sarah Godlove
Stopped in here with some girlfriends to help a friend use a birthday gift certificate on a pair of boots. I never would have expected such a fun experience at a boot store lol!This place is aptly named - they have an enormous selection of boots, as well as belts, hats and Western wear.The employees are super fun and enthusiastic. I wish I could remember the name of the girl helping us...she was so knowledgeable with just the right amount of attentiveness without being annoying! She even had great info on where to go line-dancing.I went in for the sole purpose of helping a friend out, with no intention of getting anything, much less some cowboy boots! Yet, here they are (pic attached!) I even signed up for their rewards program.This surprised me as being a great store full of great merchandise and helpful employees. I'll definitely be back!
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August 2023 by Steve Scheunemann
Great products and really the only western wear store around
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August 2023 by Sarah G.
Stopped in here with some girlfriends to help a friend use a birthday gift certificate on a pair of boots. I never would have expected such a fun experience at a boot store lol! This place is aptly named - they have an enormous selection of boots, as well as belts, hats and Western wear. The employees are super fun and enthusiastic. I wish I could remember the name of the girl helping us...she was so knowledgeable with just the right amount of attentiveness without being annoying! She even had great info on where to go line-dancing. I went in for the sole purpose of helping a friend out, with no intention of getting anything, much less some cowboy boots! Yet, here they are (pic attached!) I even signed up for their rewards program. This surprised me as being a great store full of great merchandise and helpful employees. I'll definitely be back!
