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March 2024 by Peter D.
What can I say my mother retired from Costco 30 years ago and I've been a loyal Costco shopper ever since I can't get enough of the dollar 50 hotdogs looking at lifted trucks, contemplating life while shopping for vacuum cleaners with my wife, which I bought a shark cordless vacuum cleaner, but not the Dyson because I couldn't make up my mind at the time the shark vacuum cleaner is very ergonomic as a man I look at posture I don't like to bend the knees. Therefore I went with the shark cordless vacuum which last 40 minutes of suction time versus the Dyson animal 844.6 for $399, so I ended up returning the shark vacuum and exchanged it for the same type while arguing in Isles about which vacuum cleaner is superior, thank God for the ladies at the refund center they help me talk my wife out of a Roomba, which was $899 versus $279 plus tax so keep up the good job Costco! And thank you for your wonderful shirts I always buy and pants that I don't need because I only wear one pair anyways, but they set my closet with tags anyways for when I'm broke one day I could always return it. Thank you so much.
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March 2024 by Joleen Lewis- H.
Title: Beware of Costco's Subcontracted Delivery Services: A Cautionary Tale Purchasing a washer from Costco seemed like a convenient and reliable choice, but the nightmare began with the installation. Costco, known for its quality products and customer service, unfortunately failed to uphold its reputation when it came to subcontracted delivery services, specifically Ryder Last Mile Inc, who then further subcontracted to Arana Express, LLC. The washer, installed incorrectly by Arana Express, resulted in significant water damage to our home. Despite clear evidence pointing to the faulty installation as the cause of the damage, both Ryder First Mile, Inc and Arana Express, LLC denied our claim multiple times for compensation. After research Ryder Last Mile, Inc has a non BBB Accredited Better Business Bureau rating of F. With eight formal negative complaints within the last year not including ours. I am completely shocked and disappointed that Costco would do business with an unreliable company and not back their choice of doing business with a company like Ryder Last Mile, Inc. This experience has been deeply disappointing, not only due to the financial burden of repairing the damage but also because of the lack of accountability from Costco and its delivery partners. As a customer, one expects a certain level of care and responsibility, especially when dealing with reputable companies like Costco. It is disheartening to see Costco failing to stand by its good reputation by working with delivery companies that do not prioritize proper installation and customer satisfaction. This incident serves as a cautionary tale for anyone considering purchasing appliances from Costco, as the quality of the product is only as good as the installation and service provided, which in our case, fell far short of expectations. In conclusion, while Costco may offer competitive prices and a wide range of products, potential customers should be wary of the delivery services they subcontract. It is crucial for Costco to prioritize the well-being of its customers by ensuring that all aspects of the purchasing process, including delivery and installation, meet the high standards that the company is known for.
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March 2024 by Matt G.
In all honesty this location is very close to home but 9/10 I go to the Murrieta location because this Costco is a nightmare. It's crowded and there's way too much traffic. My recommendation is that you come right at or before it even opens up to avoid the nonsense. You come in the middle of the day and I guarantee you're gonna walk in mad lol.
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February 2024 by Luke H.
Costco Temecula staff and store manger Steve are incredibly condescending, passive aggressive and the worst customer service ever. They treat their paying customers with shocking levels of contempt and disrespect. I can attest and directly relate to others negative experiences posted on this forum experienced at Costco Temecula. Shame on you Costco Temecula!
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February 2024 by Celeste L.
came in today shopping for some grocery items, had a pretty good experience til I got to self checkout, a lady who was the employee proceeded to snatch the card from my hand saying it wasn't me on the picture, when clearly it was!! I told her all the information that was on the membership and continued to say I can't use my membership that's where I asked for a manager and laughed at my face , saying "haha good luck trying to talk to the manager" like excuse me?? She proceeded to take my shopping cart away and told me to go to the membership kiosk, finally the manager came to me told her the situation and continued to make excuses for her employees actions and attitude, defending her, nothing was resolved!! NEVER STOPPING AT COSTCO TEMECULA!! Do better please
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February 2024 by J M.
HORRIBLE pharmacy service. I move from OC and they won't fill my prescription coz they say it doesn't match the new address and they won't take verbal confirmation coz they said in controlled RX . It's my first time transferring RX and my doctor even try to confirm my prescription but they won't fill it. Definitely calling their corporate office.
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February 2024 by Sungsoo Moon (보 우)
Regardless of the region, Costco is a place that encourages people to make purchases with its store flow and variety of products.especially. In the era of high prices, this abandoned clothing store was crowded with middle-aged people...
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February 2024 by paul medina
Love it
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February 2024 by John Allen
Always busy but worth it!
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February 2024 by Mike Anderson
Can still get busy at times, but it is much better since the Murrieta location has opened.
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February 2024 by Rich Hill
Can't go wrong with a trip to Costco.
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February 2024 by Alyssa Lax
Update: My friend informed me that apparently the employee below put a hold on her card for account sharing. It’s hard to see this as anything other than retaliatory.My husband and I have been costco members for years. I recently came into this location (not my regular location) to help do some shopping for my best friend who is a stage 4 cancer patient. I didn’t have my card on me because I am visiting from out of state, but my best friend is also a costco member. She wasn’t feeling well enough to go in and shop, so she stayed in the car. After I finished the shopping I headed to self-checkout. Apparently this location has now installed multiple employees at self-checkout who scan in your membership. Ok, fine. I explain the situation to the employee, and she says no, you have to have the member on that card come in. So my friend comes in the store and then once the employee verifies her identity she headed back to the car. As she was walking back the employee then asked whose card we would be using. I told her I was planning to use mine, and she said no, it would have to be her name on the card. My friend, who was incredibly nauseated and fatigued, hadn’t brought her wallet in from the car. Thankfully we were able to do Apple pay, but the employee was incredibly rude and condescending the entire time (and was old enough to know better). I understand the policy, but there was zero recognition or consideration for the situation; and again, the point of the policy is to prevent abuse of the membership—but we literally both pay for memberships! Her only suggestion was to use Instacart next time (which, if you didn’t know, costs not only a delivery fee + tip but also sometimes marks up individual items resulting in a significant financial burden to someone with a disability).When my friend expressed that she’s never had this issue before and that usually she has a good experience with employees there, the employee muttered “sure, I’m the mean one.” She said this in front of her manager, who did little to intervene or address the situation. The kicker is that now the employees at self-checkout scan all the items in your cart for you. When I pointed out that I’ve never been to a self-checkout where an employee does the entire self-checkout process, the employee became petulant and told her manager that I just didn’t want her to scan the items (which I never said) as if she was accusing me of something. It seems kind of ridiculous to have a self-checkout option when they’re paying more employees to essentially be checkers at the stations. I mean, I don’t mind not having to do the scanning, but also don’t they do receipt checks for that same purpose?I have worked customer service and I understand employees have to enforce policies but there is a way to do so without being incredibly rude. Especially in light of the situation where some additional compassion would have been appropriate. Unfortunately it seems that the employee in this situation reallyneeded some training or better yet, should be redirected away from a customer-facing role. This experience really soured my view of Costco.
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February 2024 by Vincent Gonzalez
Very good store. They have lots of stuff even more than a regular grocery store. The only bad part it is crowded in Mondays-Tuesdays.
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February 2024 by Andrea Aguilar
I mean its Costco. The staff on the floor is always super helpful and seemingly busy. but the ones at the chekout barely acknowledge presense to scan your membership then continue the conversation they are having with their helper. ehh not a fan of that.
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February 2024 by Virginia I.
I enjoy going to Costco's good Customer Service, but my favorite thing is food court but overall I can't complain. It's nothing but good, Customer Service. I go to Costco's every chance I get from the Pharmacy good service, clothes, items good sales, but overall I'm satisfied every time I go into Costco's