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December 2023 by Max G.
Pharmacy is insanely rude, walked in to get a prescription ordered over 2 hours before. Told me I had to wait 10-20 mins longer and were not friendly at ALL. Avoid and go to a different CVS.
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December 2023 by Julia R.
My husband was given someone elses medication luckly he checked the name it was someone elses. If this had been a medication that could have caused health issues. No one seems to understand there the seriousness of the misconduct caused. He was also accused of taking meds that he had not taken. They showed a pic of the wrong meds so he had to go into doctors office to get a new prescription.
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November 2023 by Myluvin F.
The worst location. They never have your medications, they are always unorganized and consistently every month I have a hard time getting my medicine. The staff seem unwilling to help or even care.
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November 2023 by Jessica A.
Horrible rude staff . Questions you about having to use the restroom ?? Excuse you ? I bought some tampons and needed to change in the restroom and immediately assumed I was stealing . Like hello yes I'm gonna be showing you and asking nicely to use the restroom just to steal come on . Makes you feel so uncomfortable save yourself don't come in . Let them go out of business
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October 2023 by Matthew O.
Every experience I have had at this CVS location has been a very positive one. In the store and at the pharmacy, helpful and kind employees have been eager to help. I use this location now for all my prescription and drugstore needs. I would highly recommend. Thanks CVS pharmacy and store staff, you all have been great.
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October 2023 by James S.
If I could give negative stars I would. The Pharmacy people were professional and tried their best to help me. The P.A and her M.A. at the "Minute Clinic"are a complete disgrace to the medical industry. If I had the time I would file a formal complaint with the medical board. Someone should really do that. I Don't recommend this minute clinic in any capacity. I wouldn't trust them with any part of my medical needs nor an ant for that matter.I suggest that you just go to urgent care and bypass the headache. Or E.R. For that matter. Yes it was that bad this is not an exaggeration by any means.
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October 2023 by Par R.
I went to the pharmacy to get a prescription filled. had to wait 20 minutes. No problem at all. Then got back in line and waited another 10 minute. No problem at all. The counter Lady got my prescription and then said " I will reduce the line" as others got in line after me. She does one item verifying my ID, then says wait, calls another patron, and starts helping him at another window and then a third customer while I am still standing there. I am waiting and she comes back and does one item on the computer, and I am supposed to confirm my email. I do and she WALKS AWAY AGAIN and starts searching in 2 bins for the other people's orders while I stand there waiting for her to punch something on the computer. Then, after a few minutes, she comes back does something else I'm supposed to sign the machine for my credit card, and she WALKS AWAY AGAIN to help others. What a ridiculous and dangerous thing to do! I would have been done in 60 seconds with everything if she just focused on safety and customer service. There is a good possibility. She may get people mixed up with the prescriptions or consults as she did with me as she told me "goodbye" and started to walk away after she finally let me pay, when I said to her "excuse me if you remember, I told you I needed a consult and I needed a question about another drug". But because she couldn't remember who she was serving or what the prescriptions were, because she got confused running around helping too many customers at once. This is how mistakes are made which could be life-threatening if she gave me or someone the wrong prescription and I didn't check it because she thought she was so cool trying to reduce the line. She couldn't remember who she was helping because she was too busy running around like she was all that trying to help three customers at once. That is not professional, and should not be allowed She should never walk away from a patient at the window to help individuals just to quote "get the line down". It took longer for her to do that than it would've been if she just helped me and went from person to person. This is a serious issue and it needs to be addressed. Hopefully CVS looks at this and says that what she did is ridiculous and can be dangerous and advise the staff to not to do it again. ** Editing my review. And I thought what the counterperson did was bad. At my consult I had to remind the counter lady that I needed it, The pharmacist said all I have to do is "Take 3 pills a day". So when I got home, I popped out three yellow pills, however I noticed the packaging was six pills in a foil package half the package was gold and half the package was silver. As a result, I started reading the foil package words under each pill foil pocket and there were two separate names of drugs? Since the doctor told me to take three a day, I Just popped out three pills - which all happened to be yellow in color. Then out of curiosity, I popped one of the other foil pill pockets and the 4th pill WAS WHITE in color? Then I stopped. I didn't listen now to the pharmacist and I read the paper instructions thoroughly, which I should've done anyway, but the pharmacist told me "'just to take three pills." I mean a "consult" with a pharmacist you think is the best because they are supposed to be the experts. He was wrong. It's not "just three pills a day" ---- I have to take two tablets of nirmatrelvir and one tablet of ritonavir) twice a day for 5 consecutive days. 1. Take two yellow pills and one white pill 2. Twice a day!- in the morning and night! Not just three random pills "once a day" like he instructed me. This is absolutely unbelievable. I will never use this pharmacy again in my lifetime. Even if I have to drive across town late night or to San Diego, I will do so. If I could give it, zero stars review, I would.
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August 2023 by Tamara B.
I would literally give this pharmacy a NEGATIVE 5 if I could!!! They are the absolute WORST!!! COMPLETE A-HOLES!!! I had a root canal done today up in Riverside and they called in my prescription before I even left the office (1 1/2 hours before arriving to CVS). When I arrived, they said they did not have a prescription and it was never called in to them. I called my endodontist and they confirmed they did call it in and left it on their voice machine OVER an hour and a half prior to that. On the machine it says messages will be checked every 15 minutes. Obviously they didn't check it so I went back through the drive-through and told them yes it was called in an hour and a half ago and I need to have it ASAP because I live half an hour away. I live out in the desert and I didn't want to waste $20 in gas and an hour plus of my time because these idiots didn't do their job! Anyhow, after going through the drive-through twice, they finally said OK we'll work on it and you can't sit here in the drive-through and I'm like well I think I can sit here until a car comes at least and she goes well yeah you can do that. So I did for about 10 minutes before a car came. I decided to run over to the grocery store real quick as it was 11:50 by this point which gave me enough time before they close for lunch from 12:30 to 1. When I came back it was 12:25 & there were two other cars in line. It became 12:30 while I was still in line and the car that had been waiting before me and myself waiting they IGNORED & closed the metal gate at the window and would not give us our prescriptions. So... when I got up there, I honked as I could see her right there through the metal gate, and she refused to open the window. So then I laid on the horn for almost a minute and still nothing. So thank you very much CVS pharmacy that sucks beyond belief for wasting $20 AND an extra hour plus of my time to be able to take the antibiotics that I needed to start immediately!!! They are seriously complete D-bags and don't do their jobs!!! HORRIBLE HORRIBLE HORRIBLE!!! NEGATIVE 5 stars!!!
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July 2023 by Ed O.
This pharmacy hangs up in your face, they are rude to my doctors, put them on hold for 13 minutes, nurse says they are ridiculous, imagine what I go through. This is such a real bad pharmacy. They just don't care, all 12 of my meds transfered today to rite aid.
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May 2023 by Sarah G.
CVS has been our preferred pharmacy with our insurance and this location - at the intersection of Temecula Parkway & Butterfield Stage Road - is very convenient for us. It's in the shopping center with Ralphs, Postal Annex and Sushi Love Boat. Parking is always readily available. You can sign up to receive texts when your Rxs are ready for pickup (which I'd highly recommend), and you can pay through the app to save a little time at pickup. They do have a pharmacy pick-up drive through which is great. During the pandemic, they mailed my prescriptions to me free of charge, which I really appreciated. We've gotten Covid and flu vaccines there, and they also have a Minute Clinic. The pharmacy staff is efficient and friendly. CVS has a crazy amount of deals and coupons, if you have the time to go through them and click to add to your card. You are also able to buy online for pickup which is great and how I prefer to shop there! I would recommend signing up for coupons/deals to be emailed, and you can also just set up an account and do the same online. On the downside, the lines for the pharmacy drive-through, as well as in-store, can get very long if you go at the wrong time of day.
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April 2023 by Marie M.
5 stars for Brooks who saved me $50 at the pharmacy by voluntarily looking up discounts on GoodRx for a drug our insurance doesn't cover. She's was so nice and competent. Wish they could all be like her!
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March 2023 by A A.
It's just a store. Always long waits for everything. Sometimes not enough in stock. Although the pharmacy has seemed to have gotten more organized and will answer phone and give you info.
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February 2023 by Helen B.
Posted hours do not reflect if the store is actually open. I live in a rural community 25 minutes away and this is the nearest pharmacy. I drove here at 1:30 am searching for medicine for my sick baby but apparently some idiot called out and now I'm screwed.
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December 2022 by Julia S.
Service at CVS in the pharmacy has gone down dramatically in the past few months. Recently they took my spouse's Drivers License in order to perform a vaccination and they lost the license while we were waiting for the vaccine! The manager promised to tear the store apart that night and look for it and then never contacted us to let us know the outcome. The last two times I was in the store the pharmacist was running the register so there was no one available to fill prescriptions while you wait. I waited in the consult line for 15 minutes one time and no one was able to assist me. So I called on the phone the next day for the pharmacist and was on hold for more than 40 minutes before I was assisted. I have been a CVS customer for more than 12 years but I'm moving all my prescriptions elsewhere!
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November 2022 by K E.
Very poor customer service. I used drive up window on Thanksgiving and apparently she was not happy working on Thanksgiving. Whoever the girl working the window should not be there at all ever. Owning my own business I know how important customer service is. You can't be rude. I told her happy Thanksgiving anyway with no response. Go figure.