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April 2024 by Love Life
Manager your center supposed to open at 8am you guys have me standing outside like a scarecrow 8:20
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April 2024 by Adam Rezk
On April 18, 2024, at approximately 9:48 am, I checked in at the front desk as a member with guest privileges. I informed the front desk attendant that I would be using the restroom and would return to pick up my friend, who would be my guest for the day. Despite my clear communication with the attendant, a misunderstanding arose later when I approached the front desk again around 10:05 am.At that time, I encountered Vice President Carlton, who refused to disclose his full name, and was informed by him that according to policy, I could not check in and proceed to work out while waiting for my friend to arrive. Despite my explanation that I had not yet worked out and had only used the restroom as communicated earlier, Vice President Carlton continued to question me, even insinuating that I was not feeling well during my time in the restroom.I respectfully addressed the situation, emphasizing the importance of gathering accurate information before making judgments and the need for better communication within the team. However, Vice President Carlton’s response was dismissive and unprofessional.Although Vice President Carlton provided two 7-day vouchers for guest passes, I declined and returned them, as the issue was about the principle and customer service standards.Following the incident, I spoke with Manager Chase, who clarified that there is no policy prohibiting members from working out or using the restroom while waiting for their guests to arrive. Furthermore, I would like to reference Assembly Bill 1632 (AB 1632), signed into law by Governor Newsom on September 30, 2022, which mandates that specific businesses, including fitness facilities, allow individuals to use the restroom.I urge Esporta Fitness to address this matter seriously and ensure that all staff members, including management, are adequately trained in customer service protocols and familiar with relevant legal requirements. Additionally, I would appreciate a formal apology for the inconvenience and the inappropriate behavior displayed during my interaction with Vice President Carlton.Thank you for your attention to this matter. I trust that you will take the necessary steps to prevent similar incidents in the future and uphold the standards of professionalism and respect that your customers deserve.
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April 2024 by Maegan Odu
I tried calling Murrieta to cancel my membership they never answered the phone. I had to call Temecula location.
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April 2024 by Sam
I was a member here for 3 years. They don’t care about their customers or maintain the equipment well.
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April 2024 by Anthony Piña
Fun fun fun
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March 2024 by Daniel M.
Nice gym but always overly crowded in the gym, sauna, pool … wish they had a steam room …
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March 2024 by Erica Annet
I really like this gym coming over from UFC Fit since they moved. It has everything I need, equipment, sauna, indoor pool, the only downfall is it can get really busy on certain days but it really helps to have a trainer that can help gather equipment needed. Kristian S. has been an incredible trainer since my tour with him in December. He really takes the time to help, doesn't rush and is available most times I need. He has a lot of knowledge on workouts and nutrition and can explain it in an easy way. I really feel he has my back and is setting me up for success in reaching my goals. I highly recommend Kristian as a trainer.
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March 2024 by Mauricio Hernandez
Plenty of parking
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March 2024 by Gary Backe
Second Sunday I have been here late morning and the men’s bathroom is completely out of paper towels. I tell the front counter and they say they can’t refill it and it will be done on Monday. Time to get new staff or change your policy.
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March 2024 by Neveen Zeit
I've had a very bad experience at this gym. I signed up for the personal training program and the gym didn't deliver any of the components of the program. They said they would provide dedicated training time, but most of the training session was spent with the trainer moving from one space to the other. They said they would offer accountability and weekly follow ups and weigh-ins to measure progress, but none of that was done. When I asked the staff about this, they were very rude and kept saying that the only option was to cancel and pay 50% of remaining amount. The staff were very rude and lack customer service skills. I wouldn't recommend the personal training program to anyone as it's clearly a scam they use to take people's money without providing any of what they promote to people when they sign up.
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March 2024 by Jim Fagelson
Gym overall is clean but management is lacking. If you sign up on the app for a class they will not honor it at this location. Everything is first come first serve which goes against their corporate guideline. Manager Kate didn’t seem to understand that when I tried to get into a reserved class.
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March 2024 by Tom M
The trainers at this location especially one guy is a complete jerk. If you’re in the group training area, they’ll throw you out of there. Have some better customer service guys and don’t be hiring meatheads.
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February 2024 by Amir Eshaghbeigi
VERY FRIENDLY AND NICE THEY HAD EVERYTHING YOU JUST NEED TO DO IT
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February 2024 by James Lejsek
Been coming for a couple months and really like the facilities. Worked with a couple of great trainers. Right now Kristian has been challenging me with every workout so I’m looking forward to being stronger after working with him for longer.
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February 2024 by Brett Martin
Will change to 5 star when hours are updated to 7am on weekends.Until then, average score decrease will deter new clients and rightfully so.
