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March 2024 by Kyndall Foster ..
This is my second time visiting this location without being greeted by an associate. The first time, I didn't spend much time in there and browsed. The second time, I came with my mother and my sons. We browsed the frames, and tried some on for about 10 minutes. Still no greeting, nothing. I hate to bring up race, but I almost felt discriminated against because everyone else was greeted but us. As a business owner myself, customer service is huge. If the service is below par, I don't care how nice your products are, I will not patronize your business and tell others not to as well. A simple greeting would've went a long way.
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March 2024 by Cindy M.
Went to LensCrafters in the mall with my new prescription from my ophthalmologist. I had a specific frame style in mind. Reid, a team lead, and I believe an optician, greeted me and I explained what I was looking for. I have a challenge finding appropriate frames as I have a very small face and most frames are too big. I also wanted a specific color. He immediately went to grab a frame which was the exact color and size I was looking for. Done deal on the first try - and that's a first for me! By the way, they have a large selection of frames, including the name designers. Reid is very knowledgeable and professional. He explained everything thoroughly and answered any questions I had. It was a great experience so far - I have not received my finished glasses yet, but the quoted timeframe is not up. Thanks Reid!
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February 2024 by Aurora Saenz
We walked into Lens Crafters to have my husband’s eye glasses fixed even though the glasses were purchased from a competitor.Valerie promptly took my husband’s glasses and in less than 5 minutes she adjusted his glasses.Valerie was friendly, engaged in conversation with us and I felt she was genuine when she said “she was happy to help”I recommend this location in Temecula.I took a look around and the selection in eye glasses is great. I had to leave but I will return! Thanks Valerie
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February 2024 by Josie James
Sarah at LensCrafters provided my best experience eyeglass shopping I’ve ever had.She was super patient and very informative.Sarah spent a lot of time on fitting and measuring which no one has ever done before for me. She even re did it once because she wasn’t satisfied with first attempt.Looking forward to picking up my glasses in 2 weeks or less and fully expect to be thrilled with the results. Thank you Sarah, Jodi
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February 2024 by Le RIVINO's
Harith gave us exceptional service. He made us feel comfortable and went above and beyond to help us select the best frames. He’s very knowledgeable and very approachable. We were happy that we were blessed to meet himThank you!Antonio T WebbTemecula, Ca.
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February 2024 by Carol B.
My husband and I went in to get first-time eye exams and I am so happy we did! The staff was excellent, the check-in time was perfectly reasonable, and the doctor we both met with (Dr. Kho) could not have made it easier or more fun. She was extremely knowledgeable, very friendly, answered questions for us (no matter how stupid, and some definitely were), and she even tolerated me taking pictures of my husband which interrupted his exam. Very professional and made it easy on us to get our first pairs of glasses. I will definitely be going here again without question. They had a large selection of frames, a friendly staff milling about to help with our selection, and got us in and out within two hours from check-in to purchase. Dr. Kho is the reason we will be returning...she could not have been easier to work with and her laugh is absolutely addicting, I would return just to hear that laugh again on its own. I would highly recommend this location and Dr. Kho!
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February 2024 by allison mendez
Had a great experience at this location. Karen was very helpful and knowledgeable. I look forward to returning for more frames in the future!
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January 2024 by Alison Boyer-Henniger
Today Jason at Temecula Lenscrafters was my hero! I accidentally dropped my progressive lens glasses and broke the wire that holds the lens. Jason fixed my glasses in 20 minutes! It would take me 2 weeks to order new ones. Thank you Jason!!
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January 2024 by William Serrapica
Jason saved the day again! Was in desperate need of help with my reading glasses that broke and he fixed em good as new in only a few minutes. The quality and customer service at this location is top tier. I will be coming here for anything related to glasses ? exclusively from now on and I highly recommend this place. The service couldn’t be any better, this is a true 5 star review. I don’t do reviews often but I was so pleased I felt like this location and Jason need as much recognition as they can get. THANK YOU! ?
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January 2024 by Viktor Hernandez
Jason Hunt was able to help me immediately and resolve my issue with a loose screw on my frames. Thank you
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January 2024 by Lemmy Jalomo
Great experience! Shaylee was very helpful, she’s super sweet and friendly. I know I will be so happy with my new frames and updated prescription.
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January 2024 by Frank Hayes
Valerie at the Temecula locations was outstanding and super respectful. Will return to do more business with her.
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January 2024 by Stephanie Peoples
Very nice LensCrafters experience!
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December 2023 by Holly Peters
Jason was super friendly, and stayed focused until he solved my problem. Eventhough the store was busy, I didn't feel rushed.
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November 2023 by Danielle N.
We purchased glasses from an online retailer, but they broke the day before we were leaving the country. There was no way to get a new pair and my daughter has a strong astigmatism, so a pair couldn't be made for her on the spot. Chris patiently measured all the glasses and found us a pair that would fit her lenses. I was surprised he was willing to take the time to help us even though we weren't a LensCrafters customer. He was extremely kind and helpful.
