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March 2024 by Cassandra Ryan
I thought Les Schwab had an outstanding reputation for quality and customer service but I can attest first-had that both tire quality and customer service are subpar. I had my tires rotated a couple of weeks ago and was told that I needed new tires. My tires didn't even come close to the stated mileage I paid for so I was offered a credit of $103 per tire. I ended up getting tires elsewhere and went back in to get my warranty credit and even though they had already inspected my tires and acknowledged that they were subpar and that I was due a partial refund, they won't honor the refund because I didn't bring back my treadless tires.I ended up getting a reputable 80,000 mile name-brand tire for less than what Les Schwab was going to charge me WITH my $400+ warranty credit for their clearly subpar brand. I won't be doing business with this company anymore!
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March 2024 by Joel Valdez
Great and honest service.
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February 2024 by D Moser
I had new struts put on my 2004 Avalon at a Les Schwab in Oregon. After that my car clunked. I stopped at multiple Schwab's as I traveled to Southern CA complaining about the noise. It was only when I took it to the Temecula CA shop that the problem got resolved. Under warranty they ended up replacing the FCS brand struts that were put on with KBY brand. I am so grateful to have the noise gone! The crew and service manager were all patient and did not brush off the issue. Thanks to you all for your patience and your persistence!
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February 2024 by Raelyn
Great service and helpful staff
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February 2024 by Carissa
Very friendly and knowledgeable.
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February 2024 by Gigi F
I cannot express how kind and attentive Patrick is at Les Schwab is. He and his crew are always trying to help you out so that you leave satisfied. Thank you
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February 2024 by Liz Castaneda
Came here for help with a screw in my tire. The service was amazing! I was greeted at the counter and the technician explained exactly what was wrong and patched my tire. He also checked my other tires to make sure my daughter and I were safe. Thank you Les Schwab! Will definitely be back for my future car maintenance.
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February 2024 by Lance Dangerous
Very professional and friendly and reasonable
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January 2024 by William Bender
I've been a customer of LS for over 45 years and this will be the most negative review on their service I've ever written. Let's start with 2 flat tires at the same time but only one was caught and fixed. The second flat was caught 30 miles later in the high desert. $100 later, having a stranger agree to plug my tire so I could limp back to Schwab to get the 2nd tire repaired. Here's the knock and suggestions, with punctures increasingly rare, may I suggest that when a customer comes in with a puncture, take 5 minutes more and check the rest of the tires. You fixed both tires and your team at Temecula were polite and helpful, just like the teams at every store I've gone to. BUT, if the other tires were just checked, it would have been another 5 star review.
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December 2023 by Curtis Brownlow
Fast, friendly, and knowledgeable service at a fair price.
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December 2023 by Ed Finnegan
A good place to go for regular tires. Not for brakes or suspension. They’ll honor their warranty policy but the parts they use are cheap & don’t last. Sick of driving across town for what I could get close by.
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December 2023 by James Nug
I'm not sure what happened to my review but went here back in Sept 2023 to get my tires repaired and when I got there, apparently my appointment was never actually scheduled by someone named Connor on the phone. Was essentially put on a 2 hour wait list to get the worst service ever. I believe the tech's name was Ben and they were not helpful at all. They did not inspect the tires properly and came to the conclusion we needed a brand new tire. Shortly after, not even a couple of minutes, Ben reports the rim is too damaged and can't change it at all. Overall, did not even do a single ounce of labor and had to go home with nothing done. We live an hour away so 4 hours, 20 bucks of gas wasted, and nothing to show for. I don't recommend this place at all as they are nothing compared to Washington State and Idaho state locations. Service is terrible and I guess the only great thing was that the popcorn machine was working. Go to Evans Tires or Discount Tire in your local San Diego area. Oh they even told me my lifetime warranty was expired. So not sure how that even works these days.
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December 2023 by Anita Rahman
Shout out to Patrick and Christian for providing great service this morning. They checked the air pressure in all my tires and had me moving along within minutes. I so appreciate them!
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October 2023 by HHL
I had a fantastic experience with José! He helped me fix my tire quickly and at a very reasonable price. His expertise and friendly service made a stressful situation much easier to handle. I highly recommend José for any tire-related issues – he's a true professional.
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October 2023 by Travis Harris
Huge shout out to Noah and the team down at Les Schwab Temecula. They were able to help identify and resolve a brake issue. Noah took the time to explain the situation and was as professional as they come. The branch was busy but was able to squeeze me in while I waited. The showroom at this location is always clean and well maintained. Highly recommend & will return with all my vehicles!
