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March 2024 by Nun Y.
hi i came today at 4 pm an hour and 30 before you guys close on my only day off trying to get my roommate a debit card through you guys. it's now 5:15 and i've already left because in my opinion i shouldn't have to be waiting over an hour just for you guys to see me. It wasn't busy at all and I know it doesn't take that long for a new debit card application. Be prepared to wait over an hour for nothing to happen. Worst customer service of my life. Thank you for nothing Navy Federal.
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March 2024 by Rosabell M.
I have no complaints of this bank...they've always been super nice and helpful to my business partner and I...we love coming to this branch for business purposes and we always get great customer service. It's also nice to see how clean it is :) overall a wonderful experience!
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December 2023 by Jon pitts
The branch is always neat and the staff is professional and courteous. A special shout-out to Heera as she has assisted me on multiple occasions with my needs. She always goes above and beyond to provide information on additional products I can benefit from and she provides solutions and recommendations on saving and making money. Thank you Heera.
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November 2023 by Lucciano Chord
Heera and Ana were very nice and were very helpful in helping me choose a good CD for me! Thank you both!
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October 2023 by Alina P.
I loved my experience at this location. I was utilizing the ATM and while having issues with my transaction Heera took the time to walk me through it . She was very professional, friendly and knowledgeable. While assisting me she asked me where I bank and if I enjoy my current financial institution. During the conversation she took the time to ask additional questions as to how am I currently utilizing my accounts and she made recommendations mentioning the CDs and other products Navy Federal offers. I wish I had the time to discuss further but I loved how she gave me her card and told me to contact her at any time. I really enjoyed her initiative and assistance. She truly made my day. Thank you Heera for taking the time to assist me while during your break outside.
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October 2023 by Tim Layton
I use this branch only when I need to be in the Temecula area otherwise I go to the Mo Val/ Riverside Branch. Much better Customer Service.
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October 2023 by Maple Goodies
What is wrong with the App?? Why is it always experiencing technical difficulties in the electronic docs center??? I cant sign!!
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October 2023 by Norman R.
Great customer service from Valerie and the process required only minutes of my time.
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September 2023 by Anthony Aubin
In no world would I ever recommend Navy Federal to any soul. When I ask for automatic payments to be set up onto a loan account, you’d expect them to set up automatic recurring payments. Not the case with Navy Federal. I checked my accounts only find out a month later I missed 2 payments because they set an expiration date on my recurring automatic payment I requested. Who does that? Please, if you’re reading this, do not look into Navy Federal. Look elsewhere
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July 2023 by Martina S.
Ryan!!! He's your guy 1000%. Went in to remove and add a credit card. My boyfriend came in to open an account. Super great and terrific guy! Super knowledgeable! He's a definite teacher and super informative. He helped us understand how to use a credit card and use money and build credit wisely. Honestly this guy deserves a raise and to make what he genuinely deserves. He's super welcoming, reassuring, and sweet! The place was packed when we went in and they helped us pretty quickly. Definitely recommend him and this place. They all were great here.
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June 2023 by Frank Mendez
Love this Bank. I've been with them for a while. Everyone is so friendly
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May 2023 by Mike Eisenberg
1 teller and a line back to the door. Not good business!!
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May 2023 by Keith S.
Went to the branch to get a new card since the bank had notified me of some suspected activity (I didn't make) and deactivated my card. I was greeted as I walked in and directed to the teller for my issue. The teller was polite and very helpful. The process took about 5 mins and got my new card on the spot. I'm leaving this review because I noticed the two star rating before heading to the branch and was ready to receive the worst service ever. Quite the opposite! Ive been thinking about switching most of my checking from Chase to Navy Federal and todays experience validated the switch!
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February 2023 by MsMpress 3.
This particular branch needs a refresher on quality service. Perhaps management should pay closer attention to what the branch staff needs so that their unhappy demeanor doesn't spill over to the customers, who are simply trying to conduct business regarding their own money. Do better Navy Federal, you've got to offer something more than "good rates" to attract and keep your members.
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June 2022 by Steve B.
Opened account very fortunate end of day and not long wait. Emily was my new account rep. Very cordial patient and knowledgeable Explained the in and outs of the account features and never felt rushed although closing time. Very pleased with the account and the professional kindness to have the account up and running so quickly.
