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October 2023 by Brent Stine
Most of the employees here are good people and WERE easy to work with. The bank, on the other hand, is garbage. Their policies changed a few months ago and it is now worse than Wells Fargo or BoA. There are too many issues to list, but a few main ones are: online banking, terrible systems (I ordered a debit card and it took 6 weeks to get here after 4 different attempts), they've now started charging obscene fees out of nowhere, customer service has been trained to back up their new policies which are purely bank profiting policies, rather than policies that serve customers. The last conversation I had with one of the managers, she asked me if I'd rather close my account so that I don't need the replacement debit card. Are you kidding me? Don't worry, ma'am, we will be out of your bank as soon as I have a few extra hours to get everything transferred. ??
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July 2023 by Joey Carter
This is a BANK OF AMERICA branch not Pacific Western Bank. The average BoA, good parking, 2 ATMs, has doors and windows, customer service inside are overly nice.. I just love seeing people faking their showing of interests of whatever you say. Tell them your name is Fred, or the number 99 is your name they'll respond with "Ohhhh okay, great!"
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February 2023 by Dililah H.
As a new business owner I attempted to bank with this company. I was treated poorly and made to believe that because I was new I wasn't good enough for this branch. I am glad I opted for a credit union. I was in need of a money market option. Stay away from this place. So unprofessional and "we only let people we know in."
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August 2021 by Carlos Omar Cazarez Figueroa
-5⭐️’s if I could !!! I’ve lost my debit card and came in to get a replacement! They said, they can’t provide a temporary card and that it will take 7 days to get a new one by mail! And if they rush the order for a 2 days delivery I would be charged $95.00!!! Do not bank here they are for a lot the worst bank, with less services and attentions to their customers
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March 2019 by Julia S.
I went into this branch today to ask a few questions about opening up a account and Mrs. Lesley Duong was amazing! She answered all of my questions and helped me by printing out forms and things in advance to help me set up my future business accounts. In a time of being constantly busy she totally understands my needs as a customer. I notice the whole staff was very friendly and I look forward to bringing in all my information soon to open my new business accounts. Thanks again for your help!
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August 2016 by Aloyious Jubel
Bad news. I walked into the bank and saw at least 7 clerks. I was the only customer, and the only car in the parking lot. The 7 clerks didn't appear to be very busy, at all. I approached Clerk Number 1 and asked to have my debit card activated. She stared at me like she had never heard such a request before. After conversing with another clerk, she told me to go outside, use the machine, and do it myself. She handed me back my card and then warned me that the outside machine was not functioning properly. How then to activate my card? She stared right through me, and provided no answer. I then asked for assistance in setting up a monthly electronic payment to another party. This clerk then stated I needed to talk to my employer. I explained that my request had nothing to do with my employer. I wanted my checking account to be debited a certain amount and sent to another party. My explanation seemed not to work, and so Clerk No. 1, after consultation with Clerk No. 2, sent me to Clerk No. 3 -- apparently a higher up as she had her own desk, situated between two bookend clerks who appeared not to be doing much beyond sitting at their desks and throwing off body heat. My request was met with: "We don't do what you are requesting." I expressed some shock and dismay. I asked again. Nope, this full service bank apparently can't help a customer with this very basic service. She then told me that I could try doing a monthly debit by myself, on the internet. Could she help me with this? Nope. So, I informed her I wanted to close out my account of $25,000.00+. She replied: "Okay. Good." She had Clerk No. 4 do that for her. I closed my account and promptly deposited a check for 25,000.00+ at a nearby bank. I got the distinct impression that the clerks I dealt with couldn't care less about helping me, and couldn't care less whether I had an account with Pacific Western or not. All this transpired with a good deal of politeness on both sides. Polite only goes so far: polite is over-rated when compared to d*** and dull bank clerks. Bad experience; bad bank.
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July 2016 by John McGill
I have had my business and personal accounts with this bank forever. About three months ago they completely changed, including their online e-banking. Since the change I cannot exaggerate the frustration I have experienced, from $22,000 debts with no explanation to their bill pay not being able to indicate to whom they had sent a payment at my direction. Additionally, they actually have at least two separate sets of books, one the e-banking folks have and then the bank has another and the two do not necessarily have the same info. My advice stay away from this bank as far as possible and move your accounts if you're already stuck like I am. I brought all this to the bank's attention almost 4 months ago and a darn thing has improved.
