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July 2023 by cassie schatz
Almost every PacSun I’ve been in they’ve been really helpful except this one they’re extremely rude and I don’t appreciate how unwelcoming they are. They provide no customer service whatsoever and they can’t even do their easy job without being rude. It’s one of the easiest jobs you can have but yet they’re still rude and make the whole place feel really uncomfortable and I don’t recommend going here if you want negative energy in your life. they can’t even ask a simple question like “oh how are you today?” Or “have a nice day”.if you are there management reading this, I highly suggest you get your employees to make a huge change in how they treat customers.
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July 2023 by Jody S.
Whoever the two workers were on 7/5/23 at 1:30pm were extraordinarily rude! Neither of them greeted customers, chatted at the counter while we waited to try on clothes, we had to go get them and even then no greeting they just stuck my daughter in a room and appeared pissed we asked for help. It was disgusting. Won't be returning to this location. The only kind person was someone who appeared from the back when we checked out. He was dark hair with the name starting with a K. We don't want him to be part of this review. He was great.
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December 2022 by Fernanda Perez
PacSun has always had its up’s and down’s as far as customer service goes. I often frequent the location at Westfield North County and the staff is just horrendous.Staff consists of teenagers, who feel superior to the customers, when the customers are the ones who allow for them to obtain their checks. You are all welcome!Nevertheless, on my visit this weekend (11.26.22), a store associate by the name of Collins provided exceptional service. From the moment my family and I walked in, Mr. Collins treated us all with a smile and welcomed us in.When we asked for help, he did all he could to help and upon leaving he made sure he sent us off with yet another smile.I had never experienced such service at a PacSun store.4 stars because the rest of the staff at other locations need better training.Huge shout out to Collins! Workers like this deserve all the praise and raise!
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December 2022 by amira khoury
the staff here are the rudest people i’ve ever met and act like they hate their job and are extremely unhelpful. the little blonde girl with the chipped black crusty nails rang me up today and i had to hold myself back from popping off bc she was the worst.
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October 2022 by Sarah A.
I don’t generally go out of my way to write bad reviews but I’ve been to this store twice and each time has been a terrible experience. Staff are extremely rude and unhelpful. I had to return a gift and they gave me sooo much attitude, even rolling their eyes. Don’t shop here.
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March 2022 by Mona H.
Came in Wednesday last week, the only employee was sitting in the front on her phone and I had to go back and get her to be helped. Brought bikini bottoms I had purchased less than a week prior from the same location, never worn, still with the tag and receipt- I tried them on again at home and they were too small. I was told I could not make an exchange because the sanitary paper was not on them. I told the employee that when I had purchased them a week prior, there was no sanitary pad on them, and the cashier had not said anything about it. Employee basically just told me "oh well :/". Very disappointed. Will not be returning.
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March 2022 by Sarah Arkoh
I don’t generally go out of my way to write bad reviews but I’ve been to this store twice and each time has been a terrible experience. Staff are extremely rude and unhelpful. I had to return a gift and they gave me sooo much attitude, even rolling their eyes. Don’t shop here.
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February 2022 by Melody Orantes
Music is WAY TO LOUD! The stuff is extremely rude and unhelpful. It’s like they hate you cause you went to shop there. I’ve been IGNORED several times. Most of not all the workers there are so terrible. Great clothes but needs new staff!
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December 2021 by L.E. Force Highlights
Great clothes
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August 2021 by Angelina Divine
music in this store is absolutely terrible!!! I can’t even shop there. The music is always blasting and horrible with lots of cuss words, I hope they get a handle on this!!
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August 2021 by Rachel D.
This place has good clothes and certainly doesn't lack in employees as some places do now. I'm watching at least 9 employees in the store now. However, these employees are mostly hanging out with each other or friends. We've got school clothes shopping going on and I've watched three employees hang out in a corner by the jeans for at least 15 minutes while the line lengthens and only two are at registers one more employee works the dressing room. The others are in and out of the employees area, laughing and having a good ole time.
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January 2021 by Maisy
Clean store, friendly staff
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December 2020 by O3603XIhannahl
Im glad that i was NOT FORCED TO WEAR A MASK when I went inside the mall. It was refreshing, even though most of everyone ( if not every single person in the mall ) was wearing one. However, when I walked into certain stores, they did ask me to put it on if I was going to buy or even just look around in their store. Other stores let me walk right in without one and I was grateful. I shop here often and enjoy my time always.
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December 2020 by Shahab Besharatlou
Great clothes and great staff
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September 2020 by 909birgids
I wanted to go to the mall after an absence of 4 month. I was surprised that the wearing of masks was not enforced, Several people wore the masks below their nose and I saw several people with only face guards, which is worse than wearing a mask. So I turned around and left the mall and I noticed that other customers did the same.It is just not worth the risk if the masks are not enforced