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February 2024 by Shintia Varon
I booked the truck four days before we left for Florida. My husband was the one who picked up the 16’ white Penske truck with an Indiana license plate. The truck was inspected only the body was but never check if the engine was good. We had a problem while we were driving from Temecula to Houston!!!And they charge us for the hsnd dolly which we don’t even have one inside the truck, called them they said you don’t order one but We got the receipt and they did charge us $ 20. Poor customer service and now the truck has a problem with the engine sml burning!!!!
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January 2024 by Jimmy Castillo
great people great service
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August 2023 by Jorge Hiram Romero Gracia
Nice clean truck’s and excellent customer service
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June 2023 by Janet Ruffin
Drove a 16 foot truck from Temecula to Austin, Texas. The truck was good except that it pulled to the right really bad. Wish they had fixed it before we started our 1300 mile journey. Penske is the best of moving trucks rentals though. Would use them again.
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March 2023 by Bay S
Looking for a moving truck rental; well look no further. This Penske is a definite YES. I compared pricing with other rentals in the area; their rates were the best, and on top of that you get great customer service. The rentals are in really good condition. If you are a AAA member guess what; another reason to go with them. They offer an AAA discount. This is now my go to spot for moving truck rentals.
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February 2023 by None Ya
Great rental place better than the Big U for sure! Their prices beat anyone's around
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September 2022 by Marlon R.
One star for the Winchester CA Penske is the highest they deserved for one star - they look very unhappy behind the desk maybe under paid they produce low level results 0.5/5- roger pensky would be highly disappointed process, question mark? x_x 0.5/5end product- low level results 0.5/5 Over charged! Scam-Check your invoice for frivolous fees. My name is spell incorrectly, This is the worse business rental experience. With low level customer service. On Thursday 27 September 2022. Reserved the truck w$50.00 deposit for09/28 according to cs the phone so i booked it, one cs represenative quoted me in person that 12ft and 16ft is same price with no worries another rep said they are not the same price- ok conflicting stories. i believe the truck steering is off. A $242.75 deposit with environment fee $4.00 local deposit fee$2.00. Now the deposit is $150 + 92$. The truck was dirty like mud stains around, windshield dusty not clean cant see thru, inside smell horible. I was charged $25.00 for a hand truck i didnt even had one. Penske statement We deliver innovative transportation and logistics solutions that are vital to the success of the companies and people we serve. This is 100% Fake news on the Penske 6520-10 Location Temecula CA. just refund me i didnt enjoy this experience. Your most unhappy customers are the greatest source of learning. Level up Penske-
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August 2022 by Omar Flores
It was a very good experience.The patience to help and diagnose the issue on the spot was awesome. Came in and explained and figured it out quick on the spot and out the door. Awesome service.
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September 2021 by John Marsh
Today is 9/18/21 and I will no longer rent from Penske due to the overboard mask and distancing mandate inside the rental office. My decision is probably not popular but it’s time to stop the nonsense.
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September 2021 by Phi Nguyen
Great friendly staff. 1 star removed just because their reefer diesel trucks leave a little more to be desired. 1 truck I rented, the cab A/C had went out mid trip, and in 100+ degree weather. Another truck I rented at a later date felt like it was going to rattle itself to death at freeway speed of 55 MPH lol. But other than that not a bad place to do business
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August 2021 by Andrei Mihai
Very nice experience.
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May 2021 by Todd Hauck
Great truck! Drove from Wa to San Diego with zero issues!
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April 2021 by Christina Willis
I am extremely disappointed with Penske. This was the first time I rented a truck from them instead of my usual go-to U-Haul. I arrived at the Temecula location, and the truck was ready. I picked it up, drove a few miles only to find out that the steering wheel is shaking vigorously. I brought the truck back, and the Penske employee told me that she knew about it, but that the steering wheel was doing it only "in the beginning of her drive from San Clemente". I could not believe that this unsafe to drive truck was given to me when the employee knew about the issue. I had to scramble looking for a U-Haul rental and had to pay extra to get the truck I needed. Unnecessary stress, frustration the day of the long-distance move is not something I needed when I gave Penske a chance. The employee did give me a "free day" on future rental, but seriously, I feel I cannot rely on Penske again.
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March 2021 by Christina W.
I am extremely disappointed with Penske. This was the first time I rented a truck from them instead of my usual go-to U-Haul. I arrived at the Temecula location, and the truck was ready. I picked it up, drove a few miles only to find out that the steering wheel is shaking vigorously. I brought the truck back, and the Penske employee told me that she knew about it, but that the steering wheel was doing it only "in the beginning of her drive from San Clemente". I could not believe that this unsafe to drive truck was given to me when the employee knew about the issue. I had to scramble looking for a U-Haul rental and had to pay extra to get the truck I needed. Unnecessary stress, frustration the day of the long-distance move is not something I needed when I gave Penske a chance. The employee did give me a "free day" on future rental, but seriously, I feel I cannot rely on Penske again.
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March 2021 by Marichelle D.
Employees were easy to work with and were very personable. They remained patient with me with the need to switch the pick up times a couple of times. Great rates for a last minute reservation. The 12 ft truck we rented was clean and pick up was just as easy as drop off. We will definitely use them again.
