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September 2024 by Tasha E
They pierced my 5 year olds ears last week and they turned out beautifully. Wish I got the two girls names but they were patient and helpful and put her as ease. Not to mention they were quick and efficient.
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September 2024 by LYNDIE
Alyssa was absolutely fantastic! I could not put my diamond earrings in my ear and was pretty sure they were closed but she took my diamond earrings and was able to go in through the back and the front and put them in and I tried to tip her and she wouldn't take it so I wanna at least leave this review. Bless her heart she works right next to where all the kids scream all day long and bless their little hearts too. thank you very much, Alyssa!
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July 2024 by lauren solinsky
Lindsay was phenomenal! So sweet and incredibly professional. I’ve gotten 3 piercings here before and will definitely be back again for others.
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July 2024 by Lauren Snider
I brought my daughter to get her ears pierced for her first time, and our experience was great! Lindsey and Ashley were so sweet and made my daughter feel very special. They were quick and precise and I appreciated the clear communication with me.
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July 2024 by Heather Houston
Lindsey made the process way less nerve racking and now I have my thirds done! Beautiful work
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July 2024 by Ana Gutierrez Padilla
My 10 year old daughter was so nervous getting her ears pierced and Lindsey did an amazing job! She was so sweet and gentle. Thank you so much! She looks beautiful with her ears pierced!
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July 2024 by Rebekah Tovar
Alyssa was very friendly, efficient and gentle
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July 2024 by Abbey Skief
I got my left helix pierced by Shelby and she was amazing! Was super scared to get this but she made it so easy!!! 100% best experience ever!
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May 2024 by Brigid Parker
Alyssa and Lindsey were so fantastic and professional! Love my studs!
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May 2024 by Anastasia Velazquez
Alyssa was very kind and enthusiastic. Great worker and smile (:
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May 2024 by Tayla Morretti
This store is an amazing store, and helped me very much with my items . Alyssa was very helpful , polite, and made sure to leave a smile on a happy customer like me . :)
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April 2024 by Torrie Sterns
I was pretty excited to get a permanent anklet. I’ve worn one for years, and thought it would be nice. I went to my local location, the girls were very nice. Before I sat down, one of the girls had brought out a roll of chain and a ruler, and was already cutting the length of chain before I told her that I wanted an anklet and not a bracelet. I trusted whatever they were doing. I did verbally expressed concern about it fitting or being too tight on the day. I was assured, and that it should be fine. I asked if it was possible to get a little extra length, and was told that 10 inches was the standard, and if I wanted any more length, I would have to pay double to get a whole new 10 inches. The anklet broke off on day two. I stopped by the kiosk and told them that it had fallen off. I came back five days after the original purchase, to do a return, and they said that this was not possible. They called the manager who also declined the return. The solutions they offered me where to change to a bracelet, which I cannot do, add extra jumping, which frankly would be kind of ugly, or to pay for a charm to get the extra length I need. now I have a bit of chain that I cannot use. I called customer service. I explained that I was frustrated because I was being denied the return because the banquet was supposedly custom. I was denied extra length on the day, because 10 inches was the standard. Nothing was customized. She cut the chain against the ruler before I told her what service I wanted even.Customer service said they would escalate my complaint, and someone will get back to me in 10 days. I called 10 days later to be told. Oh no it’s actually 14 days. We can’t help you until then. I call back on the 14th day, and they tell me that the issue was not escalated properly the first time. they said they re-escalated the issue, and that someone would get back to me within 10 days. Now here I am: 46 days after the initial service, and 41 days after I initially contacted customer service for help, and no one has gotten back to me. I do not have a permanent anklet. I have a bit of chain that I can’t really do anything with. frankly, pretty frustrated about how this was handled it every step. Either it was custom, and should have been measured to my ankle and not a ruler or it was standardized, in which case I should be able to get a return if it doesn’t suit me. Not really happy with how this came out, but I’m just gonna leave this review and move on at this point I guess.
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February 2024 by Qeysha Alonzo (Qeysha)
Awsome customer service
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November 2023 by Carolyn F.
Mariah at the Columbiana store is amazing . Personable and caring. 1000 grade for her
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August 2023 by S B.
What an traumatic experience!we picked this place for earlobe piercing for our 8 year old daughter because they said both earlobes can get pierced at the same time so it's less stressful for children. What a mistake!While one ear got pierced seemingly smoothly, it's badly bruised all around. Other side went horribly wrong! Guy named Zach positioned tool wrongly and pierced her earlobe vertically and was unable to pull out tool that was stuck in her earlobe. Long story short instead of "less stressful" dual piercing she got pierced 3 times and now has marks from piercing in three spots on one earlobe. I wish I kept my appointment at the other place with highly experienced piercing technicians instead of choosing this place that offered dual piercing and technicians that don't even know how to properly use piercing tools!
