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November 2024 by Megan B
There is a reason this place is 5 stars. I needed work done on my VW Atlas and Ritchie explained everything he was going to do and why/ how. He quoted me right there. The other few places took days or was thousands more. The work is phenomenal. Ritchie and his wife are so welcoming and really care about the work they put into the cars.
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October 2024 by tony castriotta
Great service
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September 2024 by Lauren Diaz
Took my 2021 Maxima in to have the bumper repaired after I was rear ended in the school pick up line. This is the first time that I’ve needed auto body repair so I started my search on Google and found Pro Auto Collision. I drove from Fallbrook to get an estimate and met Richie (hopefully I got his name right) and his wife. He took a look at my car and gave me an estimate. I did go to one other place to get an estimate and Pro Auto Collision was a few hundred less. Took a week for repairs but the bumper looks brand new. Very satisfied with the work and I appreciate that they washed my car before I picked it up. These are good people here — Highly recommend this shop!
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May 2024 by Eric Jenkins
We've had a bit of bad luck with our cars. With a large family that drives a lot, we've had our fair share of accidents. None of them were deemed our fault by our insurance company. The first time (several years ago) our Nissan Altima was backed into by a SUV and had the front bumper scrunched. After some investigation I found this place. Rich and his staff were very helpful and kept me in the loop on progress. Repair work was excellent. When I was involved in an accident about a year later (just before Christmas), I again took my Lexus RX400h here to get the back end fixed after being side swiped by someone coming off the freeway and losing control of their truck to the point the spun out and hit me. Again - top notch work. Les than six months later the Lexus was stolen out of my driveway and involved in an accident. The car was towed by the police and my insurance company took it to another facility to do the estimate. Since you have the right to choose who does the repair work, I again took the car to Pro Auto. Unfortunately - the initial inspection by the other company missed several key pieces (such as the fact that there was a hole through the tire well into the cab of the vehicle). Pro Auto worked with the insurance company on getting a new inspection which later resulted in the car being totaled. Our van was hit by someone coming out of a school parking lot during pick up time and nailed the front end of it. It was a couple of years ago and the front end still looks brand new after Rich fixed it up. Lastly on Valentines day a person pulled out of their driveway and hit another one of our vans causing damage all the way down from front to the back panel.
Rich and his team (it's a family business) are great people. While I hope to not have to use their services again, if I ever do, this is the only place that I would take my car(s).
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March 2024 by Rosa G.
Great service, great work and awesome people. Richie and Didi are so pleasant. My car was hit and they fixed it perfectly. The paint matches perfectly. Can't even tell it was ever hit. Highly recommend them. They delt with my insurance and kept me informed the whole time. 10 stars!!
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March 2024 by Jeff M.
Richie and DeeDee are amazing individuals. Straight and to the point. The effort on the customers wants/needs are discussed and every possible option is explored. I paid way to little for the value and concern put in to what I needed. CRAZY happy with the service and I was treated like I was family.
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January 2024 by Ed Riener
These guys are a class act. Richie knows his stuff and gave me honest recommendations! Highly recommended
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December 2023 by Bart B.
This is the place to go if you need work done on your vehicle! It is great that there are still businesses and people out there you can trust and count on. Reggie, the owner, was very straight forward and honest. I went in upset about the damage and left with a giant smile and fixed truck! I hope I never have to get my truck fixed again, but if I do, I know where to go. Don't bother looking anywhere else. Their prices and quality are awesome!
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November 2023 by 729 AS
Fantastic work and service. Pro Auto Collision is the absolute best.
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July 2023 by Kyle M.
I am so grateful that small businesses still exist. I spent hours calling numerous collision centers that my insurance company recommended. I was not impressed by any of the companies or the customer reviews. I decided to reach out to pro auto collision even though my insurance did not recommend them as a certified shop. I am so glad I did. The first question Deedee asked was how me and my family was doing after the accident. Not a single other shop had asked. I felt like I was doing business with family. They had my family's best interest in mind not just the bottom dollar. We appreciate everything they have done for us. I highly recommend using pro auto collision. You will be in great hands!
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May 2023 by Clark Z
My 1st time repairing auto body in the US and I chose here. It turns out that I made great choice! Richie, the boss, did great job repairing my Audi. Everything worked out as promised. Finished on time. Everything is perfect! I hight recommend here!
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March 2023 by Lynn F.
I got a brand new car a few months ago and have had the worst luck with it. Someone backed into my car , crunched my bumper, and didn't leave a note and then another person open their car door into my car and dented the door. Dede and her husband Richie took great care of my car and went above and beyond all expectations. At first, the paint color was off because my car has an very specific metallic glitter in the sunlight, and when I called them back with the color concern they had me quickly return to fix the color issue. They even paid for a rental vehicle for the week while they took care of my car again. I would highly recommend Pro Auto for all of your auto body needs!
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December 2022 by Jorge Quintero
Mario did an excellent job with the body of my 2007 Honda Ridgeline and worked very quick in three days. The estimate he gave me was the most reasonable among other body shops. I’ll definitively recommend this business to anybody.Service: Body & Trim
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November 2022 by Morning BlueDove
Polite, responsive and sincerely wanting to help!
Well reccomend
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November 2022 by Greg Houde
I brought our 2012 Hyundai Sonata to Pro Auto Collision because the bumper was separating from the side panel. Reason unknown.They said I could buy a new bumper or they could take 15 mins & see if they could work it out. Reattached everything & refused to charge me a dime.This review is my way of thanking the business. I’ll come here for all future auto body needs. I know the shop is 100%, next-level honest.
