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November 2023 by Michael M.
Was told it would be an hour when I walked in for my appointment, went to to have lundh and came back, my car hadn't even moved yet. After about an hour, they pulled it in, then back out and had the guy change the tires using a floor jack in the parking lot. Having to wait 2.5 hours for 2 tires with an appointment. It is absolutely ridiculous.
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November 2023 by Rachael Bolon
Nader and Gary were so helpful and honest with the service and pricing for my vehicle. They got me in without an appointment same day and took great care of my car. Would highly recommend.
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November 2023 by Lilah Rayne
i would add an extra star if i could! Nader was so helpful and explained all the issues of what is wrong with my vehicle, in a proficient way so a person like me who knows nothing was able to understand! truly impeccable service from everyone involved!
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November 2023 by Deandra Marshall
I went into this establishment about 2 1/2 weeks ago to get an alignment and a tire replaced. They talked me into getting 4 new tires a rim and then an alignment. They charged me about $900 for their work. They were very friendly, but as far as customer service and making me feel comfortable as a customer is something that I didn’t experience. Not only did I feel uncomfortable, calling to check up on my car but when I picked up my car, not only was a deadbolt missing but they very briefly explained what they did to my car without mentioning the fact that they destroyed my engine on the test drive that they did. I have cameras in the backseat of my car, so I was able to see how it was handled. So I paid $900 for an alignment that wasn’t fixed because it’s still veering off to the right. I tried to call and explain this to multiple people, but Again, just like how I was calling to check up on my car. They were very short with me and very disrespectful and rude. I came into their shop with no engine problems and now I can’t even drive my car.. I will be pushing this as far as I possibly can because I pay for quality work and I don’t expect to be pushed to the side or have a half job. I work hard for my money and I’m pretty sure they do to. I don’t appreciate the position that they’ve put me in. I am a single woman and I live in the state by myself and it doesn’t help when I’m being taken advantage of my voice isn’t being heard about my own vehicle. They are not educated on what they are Presenting to their customers, and they are not very Informative. I came in with a Tire issue and left with an engine issue …Would not recommend.
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October 2023 by M Reyes
The whole team here was by far amazing hands down the best customer service I’ve ever gotten! I went in to get my tire changed with no appointment due to it popping while I was headed to Temecula, I was in n out in a matter of time! Highly recommend and definitely will be returning for any future service needs for my car, a big thank you to Everyone!
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October 2023 by Kaytie Q.
Came in for an oil change and left not only with that but 5 brand new Toyo tires and method wheels for 3,500 bucks, an absolute steal of a price. I'd gotten quotes from the big companies for 5k+ dollars for the same deal. Gregg and his guys are the nicest and most knowledgeable techs around and definitely have a new loyal customer!
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October 2023 by Sarah Cardon
I stopped in with no appointment for a quick mount and balance for my spare tire. Randy and the entire team made me feel absolutely welcome and made it quite apparent that they put the needs of their customers first. From their welcoming (and speedy) service, they promptly earned all business from me that they could offer. Thanks for taking care of a gal in a hurry and for making it such a great experience, guys and gals! You all are awesome!
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October 2023 by alyssa denicola
Ramona Tires has become our go to shop for everything now, they are honestly the absolute best. Nadar is so patient and never hesitates to answer the million questions I ask him. The mechanics are all super friendly, the whole shop is extremely knowledgeable. They always go above and beyond for me. I never feel pushed to do anything or feel like I'm a burden. If your looking for a trustworthy, friendly and honest shop, they are definitely your go to.
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October 2023 by Mary Terrones
I made an appointment and they took my vehicle in on time. The staff is very friendly and helpful. Waiting area was clean and comfortable. Great price. Location is perfect. Lots of shopping stores close by. Passed by this place a hundred times. Wished I had gone in sooner.
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October 2023 by Tammy Long
I really appreciate that before my car's repaired, they text me the Vehicle Condition Report with pictures attached. The next text rec'd was a link to review the Report as well as a phone number to their shop, should I have questions and to consent to the repairs. Before I paid for my car, a woman left who had dropped off her car, while yelling mean and belittling words to them on how to fix her car. I felt bad for the front desk staff for how she treated them. Nevertheless, the staff remained professional and courteous, of which I was pleased and impressed with. Good job gentlemen!
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October 2023 by Geoy Stinson
I made an appointment, but went to the wrong location, and they still squeezed me in, solved my problem within my price perimeters, and were extremely kind. Ramona Tires has amazing, world class service, will definitely be back. Mr Nader, the agent who helped me was great!
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October 2023 by Rachael B.
I have a dodge camper van that was driving with major sway at any speed and clunking at stops and turns. I was referred to this location by the owner of a similar vehicle who was happy with the work they did on his suspension. After inspecting my van, I was told there was nothing wrong with the suspension, struts, brakes, etc and they sent me on my way (no charge, thankfully). Silly me! I must've been driving wrong! The next day I took it another shop (also referred by another fellow campervan owner) where they said my shocks were bad, ball joints worn and air bags nearly empty. Now it drives great, no thanks to Ramona Tire. Guess they just didn't want my business
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October 2023 by Jay K.
Appointments don't mean anything! I waited an hour and a half after checking in for my appointment for them to pull my vehicle in to do the work?! unless you are there when they open you WILL WAIT PAST YOUR APPOINTMENT TIME
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October 2023 by Robert W.
Better places locally to get tire service and better quality of advisors. If you want mediocre service and subpar management. This is the place to go.
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September 2023 by Ken Carlisle
This team is truly customer focused. They acknowledged every returning customer by name and gave them honest expectations on when the car would be ready. Then they met that expectation
