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January 2024 by Sir_Wadles H.
When I finished putting gas in my car it charged me 5.99 a gallon while the pump said it was 4.99 a gallon. I even checked other pumps and they all said 4.99 a gallon. When I went inside to see if they could refund the dollar extra per gallon the manager was rude and said that they couldn't do anything. I felt I was robbed as they were charging me a dollar more per gallon without me knowing until reading the receipt.
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October 2023 by Barbara B.
DO NOT USE THE CAR WASH WHATEVER YOU DO! It sprayed soap all over my car, then one of the parts banged against my bumper and damaged it (!) then wash stopped working. The manager (dark hair with purple on the ends) is a rude, rude person. Google all the negative reviews regarding this car wash and rude behavior of staff before you go there. Manager should not be managing anything to do with customer service.
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September 2023 by Arlene N.
Woman's restroom was out of order sign was on it not men's when my husband asked for key to men's they said it's out of order too put a damn sign I get the whole not wanting to clean it up etc but put signs in it put all out stuff back and went else where!!
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April 2023 by jackie j.
Customer service was horrible, and I felt like I was going into the war zone wouldn't let me use the bathroom and security guards everywhere.
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December 2021 by Debbie S.
Stopped off to top off. Little tricky pulling into the lot from Rancho California Rd. The display had a lot of scratches. Pay at the pump didn't work - it didn't recognize my Fuel Rewards number nor like the Shell gift card so I had to pay inside. This had me rethinking my decision to stop here. Turned out to be a a good thing because the cashier was really nice.pretty decent store inside with lots of snacks and drinks.
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August 2021 by Armando R.
I came in to get a soda (Saturday 9:30 pm) , there was a girl with blue braids sitting next to the cashier , she was loud and trying to be funny to the customers asking all kind of personal questions honesty I took that as been unprofessional, she was on her break or something , also the cashier didnt even greet me , nor told me how much or said thank you , they both were having a full conversation and I was completely ignored!
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August 2021 by Nick E.
Only gas station in town that must be owned by people that streamline cnn to the jugular. Went to get a redbull and was told to get out and get a mask. Being that theirs a vaccine I thought this bs was over. My family and I have decided to not give any business a penny of our money if they are making mask mandatory and hope to see more people doing this enough is enough.
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April 2021 by Jess P.
The car wash was out of order. I came back a week later on 4/28/21 at 9:50am and again it didn't work. I called the store and they told me it doesn't register your code if there is another car in line ahead of you! She said I had to come in and get another code. Inside she wasn't wearing a mask. The cashiers there never wear a mask. She asked for my receipt and when I informed them the machine outside didn't give me a car wash receipt. She said I had to prove to her that I had ordered a car wash by going on my phone and logging in to my credit card account and showing her the transaction. She could have simply asked for my card so she could have done her job and looked it up. When I told her I don't do banking on my phone she said, "Well how do I know you really paid for a car wash?". I said, "OK, when I get home I'll dispute the credit card charge and never come here again." Her reply was "Sounds good! Have a nice day". To sum up the car wash is faulty and the staff is passive aggressive, breaks the pandemic laws and is unhelpful. Notice that none of the negative reviews gets a response from the owners. They obviously don't care. There was only 1 car at the pumps. Word is apparently getting around.
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December 2020 by Rey G.
Stopped in here to get gas and pick up a drink. Both employees, one not doing much of anything and the other manning the cash register, both had masks hanging around their ears. We are in a pandemic and COVID-19 is spreading and affecting people. Our local hospitals are at capacity and beds are at a premium. With idiot employees here, I will no longer spend my money with this station.
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February 2020 by Christina M.
We always go to this gas station to fill up our 3 cars. But I think that will change after today. We unfortunately ran out of gas and only had $10 in change. (Nickels) When we came in at 4:20 the man at the register said he couldnt accept it because he just had another customer pay in change and did not want to count change again. We offered to count it for him and in front of him but he just said "sorry." Its quite unfortunate that they can turn down business because they don't want to count change. The 2 stars are only for previous interactions with no problems and a clean store.
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January 2020 by Ian V.
The new lady on the night shift is horrible. Store is closed all the time while she pretends to mop. No coffee last few times I was there. Once she said she had to clean. Today at 0330 she told me it's up to the manager on shift when to make coffee and she didn't want to make it until 0400. Me and two others were in there looking for coffee. It takes a really horrible service for me to leave a review for a gas station. I just want the owners to see why they are not selling anything there when she works.
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October 2019 by Fatima G.
Car wash dryer didn't dry my car, when I told them they gave me a new car wash cycle and explained I drove through before it was done which caused the dryer not to start up . Thank you Jon!
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November 2018 by Michael S.
I've never been inside... so I can't comment on the service/cleanliness/etc of the convenience store side of the house. Essentially, I have to give this location a higher rating because it is $.20 cheaper than the shell that is directly across the street from me on Rancho California and Margarita. Always. So yes... I drive right past a Shell station to go to THIS Shell station when I need gas. I also appreciate that this station doesn't charge you the $.10 difference to use your card at the pump. Thumbs up for that one.
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July 2018 by Lexy B.
I don't really leave reviews at gas stations but this young lady who works at the cashier is so awesome that I had to take my time and write this review. Every customer that comes in she greets them with a smile and cheery voice. She even jokes around and was very entertaining. People like her deserves recognition and I hope this company/branch recognizes that. Store and restroom is absolutely clean and organized.
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February 2018 by Felicia A.
Absolutely the worst customer service ever. Bri has no manners, no customer service skills and had the nerve to tell me I interrupted her break. The store was open, this was during regular business hours. She refused to let me speak to her manager. She didn't know how to use the register and did not want to get help to find out how to ring up my two drinks. I am disgusted at the way she treated a customer. This place is notorious for rudeness from their cashiers but Bri takes the cake.