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January 2024 by Vy Tran
We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. We checked out some of the biggest companies online like Wayfair, Amazon and retailers like Target, Walmart, Macy’s couldn’t find anything elegant and high quality. We then ventured into Crate & Barrel Pottery Barn, and West Elm but were sticker shocked. The next step we took was to look into smaller companies to see what they had to offer and we encountered StarFire Direct, quite possibly the most impressive company with the quality that they offer and even more impressive was the customer care and follow up. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we’ve been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set!
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January 2024 by Vivio N.
We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. We checked out some of the biggest companies online like Wayfair, Amazon and retailers like Target, Walmart, Macy's couldn't find anything elegant and high quality. We then ventured into Crate & Barrel Pottery Barn, and West Elm but were sticker shocked. The next step we took was to look into smaller companies to see what they had to offer and we encountered StarFire Direct, quite possibly the most impressive company with the quality that they offer and even more impressive was the customer care and follow up. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we've been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set!
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December 2023 by Lauren Hillyard
Super pleased with my purchasing experience with Starfire Direct! We got a well crafted fire table at a very reasonable price, and the order process and status updates were thorough. Super grateful for Taelor in customer service; we had a missing accessory set and she was eager to help us out, communicated promptly, and quick get a new one shipped. Thank you so much Taelor!
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December 2023 by Jason McCoy
My customer experience with Starfire has always been great. Most recently, I was needing a part for a fire pit that I purchased and I was able to send Taelor Soto a picture and a model number and she coordinated everything from there. Their customer care is incredible.
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December 2023 by Sara Fritch
I recently ordered new fireballs and fire glasses set from Starfire Direct. I highly recommend Scott Nunes! He did an outstanding job. I knew after our initial conversation that I would be ordering from them because of Scott! Very professional and great follow through! Best online experience ever!!
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December 2023 by Tyler Frieling
Sasha H. Was so amazing and is the penultimate in helping customers. Consultative, communicative and actionable. Even when my ask was not Sasha’s responsibility Sasha took the lead in working the problem (can’t change FedEx :()Due to that assistance I’m buying more. Why not? Sasha makes it so easy.
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November 2023 by Herman E.
Dealt with Scott Nunes, who did an outstanding job in follow-up and making sure we didn't forget anything for our DIY fire pit remodel. Products only as good as the service that comes with them this is TOP! This is a place where you can speak to a professional and have a meaningful professional conversation. Definitely the place (starfiredirect.com) I will go for any of my fire pit, fire place etc. needs.
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November 2023 by Muslim Hassan
I bought a new fireplace burner from Star Direct and had an issue with the control unit. I got in touch with them and Taelor dealt with me very professionally and was quick and thorough in dealing with the situation. They agreed to replace the part and sent me a prepaid FEDEX return label for the faulty part. I have sent the part back and waiting for the new part to arrive. Hopefully it will come soon and we will be able to enjoy our fireplace this winter. Thank you for the superb service and aftercare service as well.
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October 2023 by Rebecca B.
We purchased a Beton Round Fire Pit from Starfire direct last year; the unit is approximately 17 months old. Recently we pulled the cover off and discovered the paint on the exterior of the unit is peeling off. I filed a warranty claim with Starfire, which was denied because we were outside of the timeframe. The representative offered a repair kit, then stated it only included a touch-up pen which likely wasn't enough to cover the amount of peeling we were experiencing. He suggested I buy a matching paint and sealant and use that to repair it myself. The rep also acknowledged that moisture can get trapped causing the paint to peel; the entire unit is covered in the same manner with the same material. If they know this can happen, then it seems reasonable to expect they'd disclose this at purchase, but I have no record of that. After I left a negative product review on their page, I received four separate emails asking me to revise my review. Over the years, I've had multiple companies cover their products even though they're outside warranty periods because they stand behind their products. We spent $2000+ on this fire pit, plus the cost of their recommended cover. It's covered any time its not in use and after just 17 months it is peeling and chipping. Would not recommend.
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September 2023 by B Metro
Great prices. Equally important is a great lead time to receive products. But more than either of these is the great customer service. I worked with Gabrielle. Her product knowledge is amazing and a very pleasant person to deal with over the phone.I'm a GC and install firepits frequently and will definitely be using Starfire on future orders.Many companies try to operate on a skeleton crew and forget about customer service. Not so for Starfire.
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September 2023 by Dave Lund
Mari was great! I have zero experience installing fire pits. After describing what we had and what I thought we needed, she guided me through the process of selecting all the items we needed. So helpful!
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September 2023 by B M.
I worked with Gabrielle who has an unbelievable knowledge of products and helped me tremendously. Great customer service. Great lead time. If you're in need of a firepit buy from Starfire! I'm a GC and install these frequently. Will be definitely purchasing from Starfire in the future.
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August 2023 by Jeffrey A.
This website was a pleasure to use. I called and spoke with Mari who was easy to work with. She knew the answers to all my questions and after many hours of research, I was able to quickly place my order with Starfire. Thank you.
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July 2023 by Greg A
Mari did an outstanding job of helping me replace a hard-to-locate burner cover for my firepit. She was very professional and personable both in our conversations and e-mails. I have dealt with Starfire Direct for several years and placed various orders and have not once been disappointed. I would highly recommend this company as well as giving accolades to Mari for her excellent work.
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July 2023 by Rick Carr
My firepit was a complete DIY project. Problem was that I really didn't know what I was doing. I had many, many questions about using propane as fuel. Scott Nunes was extremely helpful in answering all of my questions and guiding me through the construction. He made spot-on recommendations and provided all the technical information that I needed. Scott responded quickly and thoroughly to all of my questions. Starfire Direct sells quality products and provides excellent customer service. I highly recommend them.