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May 2025 by Tim Bruton
Excellent personal service with great quality and pricing. Installation was completed in the same week and only took one day for the entire upstairs.
The carpet looks great and we will definitely use them again.
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May 2025 by Ivajean Hale
Beautiful carpet and installation. Great price. Professional and prompt. Installers excellent, clean and nothing damaged. Thank you Bill!!!
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April 2025 by Jody Wilson
The Flooring Direct crew did a great job with the flooring and moulding at our home. I highly recommend them.
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April 2025 by Alex Olson
Very friendly and helpful. Completed the flooring very quickly and professionally. Highly recommend.
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April 2025 by Cassie Gabler
We had Flooring Direct install carpet during the last week of 2021. Fast forward to 2023, the carpet has wrinkled and is pulling up around the edges of the room. I've called multiple times, only to be told that I'll get a call back. I've emailed with no reply. I do not recommend this company. Find someone who will stand behind their work.
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February 2025 by Hit Print
Super fast, helpful, and efficient!
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September 2024 by Sherri P
I purchased laminate floors a few years ago. After about a month of the install, some of the planks started to separate from each other. I left a message and texted Bill and he never returned the call. Recently,
I called again to address the same concern as well as ask a question about caring for the laminate. I spoke to someone in the office who said he’d leave the message for Bill. Again, no call back.
I can’t say I’d recommend this business based on the poor customer service which to me is very important.
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July 2024 by A. Andrews And Sons
Wow!!!! Talk about customer service!
The owner gave me a discount after a miss-hap of my worker finding out the prices, my customer who directly picked out the floors ended up wanting a different floor after his company delivered the product, for free might I add, manufactoring delay issues not the stores fault at all.
We should have been charged a 25 percent restock fee but he waived it. Thats UNHEARD OF!!
They went the distance for us as a business to make it right and saved us money! This owner cares about his customers!! Look no further! Dont think about it, call them and use them!
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April 2024 by Michaele Gonzalez
Flooring Direct did a great job on carpets for our new home! Competitive pricing, wide selection, clear communication, and timely and professional work. Would highly recommend to anyone looking to have flooring done!
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March 2024 by Ndidi O.
Seems to be a hit or miss with this business. Bill called me immediately after I put In a request for lvp &carpet installation for my 4100sf home. He suggested I come in his showroom to look at samples which I did the next day. Picked out a few I liked and the guy there (Roger I think) got him on the phone and scheduled me for an appointment the next day between 1 and 2. He also wrote down my address on a piece of paper. I got home and immediately called Bill to reconfirm our appointment. I also sent him my address again because I read reviews on here about him being a no show for scheduled appointments and giving excuses about not having the correct address etc. Unfortunately the bad reviews are accurate. Bill never showed up or called to reschedule. Nothing at all. Thankfully he showed he is kinda unreliable/disorganized early on in the process before i have signed any contracts. In as much as I want to get a local contractor to handle my flooring needs, better to get someone that's reliable even if they aren't local. 1 star for the initial communication.
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February 2024 by Linda C.
Bill and his crew were very nice and did a good job, or so I thought. If you have no problems you are safe to go with him, but if there is a problem with your flooring good luck. I have over $7,000 worth of Luxery Vinyl Flooring that is buckling. Bill says it is the flooring material he installed not his installation. I had extra boxes of material and he would not even replace the areas that were buckling. I am now taking him to court after 3 years of getting no where. There was an indepentant report done by the manufacture of the flooring to see what the problem was. It was to be given to Bill a week after the guy was out there. I was told to ask for, it which I did but he has not given it to me.
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December 2023 by Bob T.
I held off a long time on this review, as I was waiting for Bill Norris, the owner, to fix a few residual issues. We had about 2k sq. ft of laminate flooring installed, and a bathtub remodeled to a walk in shower. Overall, they did a decent job in a reasonable period of time. The demo company they work with came on time, and were efficient and clean in removing old carpet, some tile and vinyl plank flooring we had down in various areas, as well as the old bathtub, toilet and tile surround. Bill had us hire an outside plumber to do the piping in the shower, install new valves for the sink in the bathroom, and set in a new toilet. He did a good job on all of this, as well. We're largely happy with the laminate. It is good quality, and was overall well-done. After the installation, there were a couple of areas where the laminate didn't lay flat. Bill sent his crew foreman out to correct it. It isn't perfect in a couple of places, but is much better after the adjustment he made. The shower was done by Bill himself, and he did a pretty good job. There are a few uneven tiles, and one area in the corner of the shower where water pools up, so you have to squeegee it to the drain to avoid standing water. The shower floor slope angle could, therefore, have been better. At Bill's suggestion, we hired an outside glazier to make and install the shower glass and door. They did a good job, although the "anti-spot" coating they applied was more expensive than we anticipated. We did have water come through where the glass door meets the wall, staining the baseboard, and Bill came out and put in a piece of silicone rubber there. My wife moved it to a better location, and it seems to be ok so far. We had a custom vanity made and installed by someone else, so Bill's crew couldn't complete the baseboard in the bathroom until that was done. Bill was supposed to come back to complete the job, but hasn't been back or responded to calls and texts for a few weeks now. The attached pictures are where the baseboard was left partially done, beside and behind the vanity. We found a small gap in the laminate in one bedroom, which was brought to Bill's attention, and was supposed to have been fixed. No action on that so far, either. Bill is pleasant enough to deal with, and was extremely responsive in the early stages of this project. We paid in full, on time, as requested. I am disappointed that he hasn't followed through on the remaining small issues. It leaves it "partially done". It looks like we either need to do this ourselves, or hire someone else. We are planning to remodel a master bath, and were considering having this company do it, however without the follow through, we're considering other options.
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November 2023 by Morgan Hunter
Bill and his crew are my guys. They have taken care of a few projects for me and are hands down THE BEST in SoCal. Best prices on high-quality material and the finished product is always absolutely awesome.
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November 2023 by Gregory Duncan
Very helpful and a pleasure to work with.
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November 2023 by Kareen-Grace T.
This is a long, overdue review. I have to say that Bill's customer service was on point. Everyone who worked for him was amazing. Evryone was professional, efficient, and always communicated with us. They all get a solid 5 stars. We found Bill on Yelp after having had a horrendous experience with Empire. I would 100% recommend Flooring Direct Temecula to anyone and everyone looking to renovate their home. It has been about nine months since he and his guys installed our new floors, and we couldn't be happier with the results. His initial consultation with estimates pretty much matched the final costs. We trusted him and his team, and they did not let us down. Thank you, guys.
