The U-Haul Neighborhood Dealer in Old Town provides truck, trailer, and moving equipment rentals. Reviews highlight a team that is professional, kind, and helpful, excelling in customer service. Staff are noted for being thorough with equipment checks and providing great tips to speed up the process. Their positive and helpful energy is appreciated, even when busy. Many customers report a fast and easy experience, with some noting the team's willingness to assist last-minute. However, some experiences were mixed. One customer felt the business was not honest about truck availability, suspecting a forced upgrade. The drop-off location in San Marcos was noted as tricky to find with no sign, suggesting more help from dispatch would be great. Despite this, many customers state they will be returning due to the excellent service, calling it a breath of fresh air compared to other locations.
Super easy, fast, professional rental experience from reservation to completing the rental return. 5/5 Stars. Thank you!
June 2026
Great service! Made it an easy process! Will be back again! Thank you!
April 2026
Seemless experience, they had the truck ready and available, truck was clean, full tank and no issues, dropped it off and charges were accurate, will rent from this location again!
