The U-Haul Neighborhood Dealer in Old Town provides truck, trailer, and moving equipment rentals. Reviews highlight a team that is professional, kind, and helpful, excelling in customer service. Staff are noted for being thorough with equipment checks and providing great tips to speed up the process. Their positive and helpful energy is appreciated, even when busy. Many customers report a fast and easy experience, with some noting the team's willingness to assist last-minute. However, some experiences were mixed. One customer felt the business was not honest about truck availability, suspecting a forced upgrade. The drop-off location in San Marcos was noted as tricky to find with no sign, suggesting more help from dispatch would be great. Despite this, many customers state they will be returning due to the excellent service, calling it a breath of fresh air compared to other locations.
Anthony, the owner, helped me with my Check-in and Return process. He was very kind, knowledgably, and professional. I appreciated being checked-in quickly as I was on a time constraint. I would definitely rent from here again and recommend this location to family and friends.
October 2025
Always best U-Haul service in Temecula. Super nice folks!
September 2025
would not recommend this location due to the one individual onsite. Does not understand customer service, he was on the phone with the internet company for 45 minutes, so I had to wait to start my journey to Tucson. The owner did contact me and she would fix the problem.
