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November 2023 by Jake Shea
Best U-Haul I’ve ever been to. Figured out I didn’t need it and didn’t end up needing it. It’s companies like these who really care about continued business that keep giving back to customers.
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October 2023 by Katherine C.
Huge shoutout to Dustin who couldn't have been nicer today! He followed me around the store and helped me grab all my boxes as I was wrangling my 2 year old. I then somehow thought I was going to easily shove ~60 large boxes into my mid size sedan. Ha yea that went about as well as expected. But instead of leaving me to my own nightmare, he did everything he could to help me fit them, including giving me his own ratchet strap to tie my trunk closed and get the boxes home. We fit them all and they made it home! Thank you for going above and beyond, Dustin!
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June 2022 by Antoine Lemaire
Why didn’t I discover Steven and this Uhaul store sooner? So nice. Great—no, fantastic!!—customer service. So many moves with Uhaul and hands down best experience I’ve ever had. Crazy not to get your Uhaul from Steven!
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February 2022 by Jose N.
So happy I contacted U-Haul for my hitch installation. The staff was very accommodating and were even able to move up my appointment to a more convenient day and time. Definitely recommend.
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June 2021 by edwin kiener
Fast and very easy. Perfect customer service.
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December 2020 by Randi D.
NEGATIVE Stars Biggest scam company of all! Through all anyone has been through these days, to absolutely ruin our move and Christmas together in our new home, which was half way across the USA! You should be ashamed of yourselves! The one thing you could not take away from us, was a mother's determination! We are together on Christmas in our full but EMPTY home because of UHAUL!
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September 2020 by Claudia V.
The best experience in moving . Lawrence, Jorge and Tim were awesome!!!!! I was super stressed and they made me feel like everything was going to be okay . Again thank you for the great customer service they provided.
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August 2020 by Chris B.
Where to begin. I setup a scheduled an install of a tow hitch to be put on my car on like July 17th. The scheduled appointment was for 7 am July 31st. When I show up it turns out the part had not arrived yet, I get shipping issues happen, they apologized for not calling me. So the schedule was changed to Tuesday August 4th at 7 am. I arrive they take my key and guess what? 44 minutes after showing up I am told the wrong size hitch showed up. I ordered a 2 inch and they sent them and 1 1/4" hitch. No to bad , not exactly what I ordered, but it will still work. So after about 15-20 more minutes, it's discovered the completely wrong hitch was shipped. Now I am still out of the hitch that was suppose to be installed. Phones calls were supposed to be made to ind out when they right part would be coming in. It's now 3:23 pm and I haven't heard a thing, when I call I am left on hold forever and just give up waiting. Customer service doesn't seem to be a top priority, nor does communication. At this point I think it's best to take your hitch needs elsewhere. This is very unsatisfactory service and not what I expected from such a huge company with locations all over the US.
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July 2020 by Carl
Quick service and personable!
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August 2019 by Debra Wilkerson
Very helpful staff. Easy pick up and drop off.
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April 2019 by ET Charfauros
Because U-Haul is one of the most recognized companies providing trucks for moving, and it's why I chose it to move my household goods when I relocated. Used them in the past many times. Pretty straight-forward procedure. Decent price for what my needs were. I'd use again.
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February 2019 by Lee B.
Unfortunately not very organized. The staff is friendly and do a good job, but they lack organization. I'm as patient as they come, but when you start giving conflicting statements I know that someone is making things up to cover their tracks or to make the problem go away. It took a month for me to get a tow hitch for my Lexus. When I ordered it at this office they scheduled me two weeks out which Erik said it was ample time for the hitch to arrive. I show up for the scheduled appointment and No hitch. Okay, no big deal. Just call me when it's in. Another week goes by and so I just check to see if they have a tracking number to get an idea so I can tow my bikes. Girl on the phone says we don't have a tracking ability. Really? So, I call the 1-800 number and they say opposite and say that I'm already scheduled for install that I was not even aware. Just to get some security that I would get one, I called the Riverside U-Haul and they actually had it in stock. I finally get a call from Erik Peters after I called the 1-800 number saying they had the hitch. I had it installed the next day, although it was also priced higher then the Riverside office. The staff is friendly-the service needs an overhaul and training.
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October 2018 by Heather Smith
Really informative and nice staff. Helped me with a trailer and got my car smogged there a week later. 100% would recommend!
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June 2018 by Allen S.
I found this location to be AWESOME!! I was in and out with my van in less than 5 minutes. If you are even considering renting a UHAUL, check out this location!!!!
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May 2018 by Baby B.
With other comparable rental companies, and many other U-Haul locations, there is NO reason to waste your time here! You will only be LET DOWN and feel shame in reflecting the sheep service you received. Customer Service?? I see them talking but all I hear is "BAAAAAAAH" because they are so led by the Shepard, Impersonal and stuffed full of excuses! In reality, the power WAS in their hand to fix the situation, they're just too shameful to be the good person I know they are beyond the name tag .....to give the service they expect too when they are off the clock. **They are charging us for 2 days when the trailer is already back to them and being used by another customer. ** They'd rather try to have you exist in their hour of misery WITH them (as they are there feeling every shift.) Alright, That's enough energy toward yelp and such negativity. I just feel that passionate to HELP YOU enjoy your every day by NEVER going here ANY day!!!
