-
February 2024 by Diane G.
Love this store! I always find something great!! I'm not writing more just to be able to post a review!
-
January 2024 by Natasha M.
This boutique is so lovely. If you're looking for a good selection of unique pieces to add to your wardrobe you should absolutely check it out. When I got there, I started grabbing items to try on as I was in a bit of a hurry. The woman working the checkout desk took each item as I grabbed it and reserved it in a fitting room for me. A service I didn't expect! I was torn between two dresses and the employees helped me pick and had great things to say. The dress I got was so cute and I was happy with the price. I will definitely shop again.
-
January 2024 by Judy Schultz
I asked the cashier when I purchased my item what the return policy was. She told me I could return it as long as the tags are still on it and I have a receipt. At no time did she tell me, if I paid with cash, I could only get a store credit! I returned my item and was told I could only get a store credit. I asked to speak with the store manager. She came out and told me this was the store policy. Although she was nice I was very disappointed. I just picked a couple of items that I really didn't want but I just wanted to get out of there and never return. I looked at my receipt when I left and it clearly states no refunds for cash purchases. You can, however, get a refund if you pay by card. Such a weird policy and not happy AT ALL!!
-
January 2024 by Kelly Carrasco
HORRIBLE. Do not shop here. Their return policy is a joke and is clearly their policy so they can keep your hard earned money when you decide to make a return. DON'T USE CASH!I purchased a coat which I was not 100% on, when I made the purchase I asked the cashier specifically if I could return for a refund and she said YES for 7 days as long as you have the receipt and tags are on. ((She NEVER said to me, ma'am since you are paying with cash and decide to return, it will be store credit)) Had I been TOLD the policy I would have used my debit card or not purchased at all.Great, so I made the purchase.**Note: I NEVER use cash. I always pay with a debit card, and this one day I happen to have cash on me.I come back to the store 3 days later because I decided I really wouldn't wear the coat much and I could use the money on other things.I go to the store, pull out the coat and the receipt and the cashier tells me, "oh, you paid with CASH, so its only going to be a store credit". Umm, excuse me? No, I paid with cash so I would like my cash back, please.They would not refund me. I asked that they contact the owner which they said they would and take my number. I left the store beyond upset and shocked at this type of business ethic.Later I received a call from another manager who told me that the owner would like to stick to her policy.Again, I was in complete shock that this is how they do business and clearly they do not have the best interest of their customers at heart, they only care about the sale they made and to keep the proceeds.The owner is Megan (Oborski) MacIntyre, she owns a list of stores, and I hope that you will not support any of the business's she owns. It's seriously disheartening that she thinks this is OK.DO NOT SUPPORT!!!!Blues & Shoes (Carlsbad, CA)Flourish (Carlsbad, CA)Ragz Revolution (Carlsbad, CA)Coolest Shoes in California (Carlsbad, CA)Under the Willow (Temecula, CA)Rivers & Roads (Temecula, CA)Under the Willow (San Luis Obispo, CA)
-
January 2024 by Michael W.
Cute store in Old Town Temecula with great selections of clothing and accessories for female of all ages. Prices are reasonable as well. Plenty of fitting rooms as well as chairs to keep hubbies or boyfriends rested while waiting. We stumbled upon this place while we're waiting for our tables at Swing Inn Cafe to be available.
-
January 2024 by Sway T.
Adorable boutique on Front Street. I recently stopped in for a craving of sweaters and/or airy cardigans & decided on a rust burnt sienna pullover and a ballerina wrap. Over the summer I got a summer dress that looked good in the store, but I ended up donating it after one wear - due to the straps being a bit funny & the dress kind of ballooned out. Hard to explain until it happens to you. The staff is nice but within 3 min of browsing I was asked by over 4 people if I needed help. Sometimes I just want to browse and be asked by only one person :) I used to do retail so I know it's a delicate balance of being helpful without also being overly attentive. I also shop at their sister boutique Rivers and Roads down the way so it is nice to have options. I like their cold weather selection here over the summer wear but that is just my preference. A must stop if you need reasonably priced clothing for a cute nite out.
-
December 2023 by Amber B.
I have shopped at Under the Willow many times and their Return Policy has always been at the regist. It Very Clearly states the Return Policy and policy when using cash for a Purchase. It is also stated on their receipts. I have always enjoyed shopping at Under the Willow and once I read & understood the the Return Policy, I have not had any issues with any returns I have made.
-
November 2023 by Carol O.
I love this store! Love the vibe and their sweaters! Definitely recommend you stop by if you're visiting Old Town Temecula! Fyi, they have ample seating for the non-shopping companion, which is awesome because you will spend your sweet time trying on their cute clothes!
-
November 2023 by Amera C.
Cute store, but unfortunately not a decent policy. I won a raffle basket that was donated with products from them; a cute sweater with sunglasses and a gift card. Both products are too big for me and they couldn't do anything for me because it was past 7 days of purchase. When I then explained that it was a raffle basket that was raffled later than purchased she didn't seem to care. Not even an exchange for something that could actually fit me.
-
November 2023 by Dana w
Under the Willow is size inclusive! I cannot tell you how amazing it feels as a plus sized woman to be able to shop for fashion-forward clothing at a small business. Unheard of!!! I am so grateful.
-
September 2023 by Cori Voak
The employees were very helpful and friendly. A few of them helped me to find the perfect outfit and shoes for my occasion. They didn't give up when I was striking out. We found two great dresses for great prices and a great pair of heals to wear w them. Thanks to the manager for staffing your store with enough employees to really focus on your customers needs.
-
September 2023 by Naomi White
Clothes are cute, but customer service is..interesting. You’re practically followed around. Usually I’m okay with it because that’s just “customer service,” but recently they forgot to even give me some of the items I selected to try on! I was trying on a lot of things, so it didn’t occur to me until later that there were things I wanted that I never got to try on. The girls are “nice,” but in a bit of a fake, passive aggressive, snobby valley girl sort of way (and Temecula isn’t upscale enough for that type of behavior ?). I’ll continue to come back because of the clothes, which I like a lot. I rewear them and they are a great deal to my wardrobe. I definitely don’t come back for the customer service.
-
September 2023 by Cindy W.
Brenda was horrible! The store manager at this location which we believe is named Brenda was absolutely horrible and mean. If we could give this 0 stars then we would. Her attitude was so bad that we would not recommend this location at all. The store made a mistake and Brenda did not want to help at all. If it was our mistake then we would understand, but the store made a mistake on our purchase and she was very rude and did not want to help us. Please get a better store manager!
-
July 2023 by Fabi Piacenza
I am SO EMBARRASSED I have to pay back $75 to my friend for the things she purchased, because I recommended this store. I knew giving them another chance was a bad idea. Their clothes are made wrong!... she was rushed by the employee, she was told she looked great. At home, the clothes looked uneven and just made wrong. Because she couldn't find her receipt before she left, I offered to return the items since they had the tags still on and getbstore credit. DON'T expect them to be reasonable. I didn't expect them to say "you're within your return window but you don't have the receipt... EVEN if the tags are still on" there was nothing they could do. Really??Last time I ever shop there.
-
July 2023 by Rochelle Yang
Really lovely boutique with a nice selection and fair prices. I rarely find things I like that fit me well in physical stores anymore, but I came in to this shop on a whim and actually left with three pieces! Will stop in again next time I'm in Temecula!
