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March 2024 by Dolores P.
Wanted send a big thank you to Curtis! Fantastic service and definitely went above and beyond. We were super impressed!
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February 2024 by Rheall R.
Ronnie was the BEST!! Went in to the Verizon store to get my mom who is technologically challenged a new phone, he was able to find us something that was an upgrade, simple but perfect. He was patient with our questions and also made some great recommendations. We left with a phone, watch and internet but all for the best reasons. Hoping Ronnie wins the lotto tonight but that he also stays at Verizon, he's part of the customer service that has kept me with them for 15 years.
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January 2024 by Peter M.
Don't go there. I've never been in a store where three different customers are complaining about being ripped off.
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January 2024 by M Patterson
Eddie, one of the managers, at the Verizon store in Temecula was extremely helpful. In 2 minutes he resolved the issue we had spent over a half hour on the phone with Verizon's customer service phone line that the phone rep Zac (female) and her supervisor Kelly (female) did not. Eddie was friendly, helpful, and knowledgeable about Verizon's services. We highly recommend Eddie if you have any issues.
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January 2024 by Aidan E.
if i could leave a 6 star review i would my boy Albert was so helpful he deserve a raise
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January 2024 by CPROSIE
UPDATE - THINGS HAVE GOTTEN WORSE AT THIS LOCATION. AVOID IT!!!BE CAREFUL! Upsells, bait and switch, fake promotions.
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January 2024 by clayton ugent
Albert was meh but Ronnie was able to help me out.
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January 2024 by Wanjiku M.
In december, I went to the Verizon store in Tuscany Corona to get the iPhone 15 pro in the natural titanium. The lady who helped me was really nice and she told me that they didn't have the the color, and told me that I could get the color that was available because I was traveling, and because if I waited to get the natural titanium, it would take a few days. She also mentioned that I could exchange the phone anywhere just as long as they have it in stock. I landed in New York on the 28th, and I went to a nearby Verizon store to check if they had the natural titanium because she told me I could exchange it anywhere. The New York store said that they couldn't because I bought it in California, and I should go back to the original store I had bought it since they couldn't confirm if it was a corporate store or third party. I also didn't carry the box my phone came my mistake). On the 30th I went back to the back to the Verizon store that I had made the purchase, and the lady who helped me was there, and she confirmed that she did say that and that I could exchange the phone anywhere, and they didn't have the color in stock. Her and the manager told me that a different Verizon store in Corona had about five in stock, and I should go there before they close so I can get the color that I wanted. Upon getting into the store, they didn't have the color, so they gave me a customer service number to call and she what they can do. CS representative was not helpful, and he suggested that I get a case so I don't have see the color that I had which was the blue titanium. I went back the next day to the Tuscany store, spoke to another representative who told me that they would be getting shipment in about a day and that I should check in. I went back the next day and they told me that they hadn't gotten the shipment, and ever since that day they've been taking me in circles. Since I walked in Temecula, I decided to visit the Verizon in Temecula store to see if they can be helpful. I explained my situation to them and they were very upset because both the store and the customer service have been taking me in circles which was a situation that was easily fixed. I want to acknowledge Angel, Jackie and the manager, Eddie who were superb and were able to exchanged the 15 pro in the color blue to the natural titanium that i initially wanted. They are the most amazing, professional specialists I have ever met across all Verizon stores. They were amazing. They were understanding and were able to rectify the mistake that another Verizon store had made. I just wanted to say a big thank you to the specialists for just being amazing. if anyone has encountered a similar issue, Verizon at Temecula has your back, Thank you Verizon store in Temecula, I appreciate from the bottom of my heart.
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January 2024 by Ian F.
Over priced and overrated. Nothing much else to say. Seriously disappointed with the lack of customer service and after my experience with the lady trying to defraud my elderly mother of almost $1000 at the Temecula store located at; 40758 Winchester Rd Temecula, CA 92591 United States I will NEVER recommend Verizon to ANYONE. Thankfully NavyFed has our backs and reversed all the charges that lady tried to put on moms CC. Utterly unbelievable. Verison condones elder abuse.
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December 2023 by Olivia B.
Well how do I start.. I have to Give Eddie A HIGH FIVE/THUMBS UP AND A VIRTUAL HUG, to how awesome he was in helping me out ina time of need. You see my mother is in hospital unable to speak or just about move, I couldn't get a hold of her via phone so I wanted to activate my tablet so I could at least see her. I had pre-ordered a chip but wouldn't get to me till days later and that would of bewn too late. I asked if I could get a chip and was first rold No, you have to wait and have that one activated, I really couldn't wait due ro my circumstances. NO visitations at hospital due to Covid and I wasn't able to speak/see or touch my mother to ease her pain/anxiety and pneumonia of being all alone on the hospital. I explained to Eddie that I really needed this to happen and that hes said I understand your pain, I will do all I can. WELL LET ME TELL YOU, EddieWenr up and beyond to make this happen. Helped me set up my tablet with a chip and helped me open an account for my dear mother who isnt the
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November 2023 by Lauren H.
Short version - my bill jumped from $340 to $799 in one month over FOUR mistakes that i'm fighting... and stay away from ABEL. We've been with Verizon for a very long time and always have been happy. We went in two months ago to add a line to our account and it's been a NIGHTMARE ever since. For starters, the new line was messed up and i'm still fighting in on my bill two months later. Literally, they put the new line on a $65 monthly plan even though the other four lines are on the $45 monthly plan. No idea why that happened, we didn't ask for that. So have to get a credit for that. Then, we did the deal where you get a new iphone if you add a line. We were not told up front that we would be billed and get a credit back for 3 years, essentially in a contract. Low and behold, we are being charged the monthly device fee, but no credit! Customer service said the employee didn't add the promo when adding the phone so they couldn't do anything. Finally, they said they put in the correction and to wait 3 weeks for the next bill to generate to see if they did or not. Then, Ronny sold us on an internet plan. We asked so many questions and left under one understanding. Sure enough, none of it was accurate, including the monthly price. Nor was I EVER told that it's the same deal of paying for the device and getting a credit for 36 months - essentially a credit because if you cancel before the 36 months, you owe the balance of the device but don't get the credit. You're locked into 36 months to get the "free" promo. I went in to remove it and got Abel and it was an awful experience. I think he's a manager and i'm totally unsure how. He was very dismissive and offputting. Then, I kept asking questions over and over again because he said I was wrong. I realized that he wouldn't directly answer my question and I actually thought I was stupid. I got my dad and went back and he asked more direct internet questions and finally got the answer that this device has no use to me. Literally none. Abel said nothing could be done in store and to call customer service. I called that same day and was told that it should be handled with the store. But they said they were canceling the line and putting in a request to pay off the device and it should be processed within 24-48 hours. Yesterday was two weeks from that phone call and I got my bill at $799!!!!! I call in and they can see the notes from two weeks prior and see everything, yet they never canceled the line so i'm still paying. Nor did the request go anywhere. The kicker?! I was told that they have to cancel the line, then bill the device, then get a credit. Yet..... the entire device balance was charged on this bill under a different line AND they are still billing the monthly fee :) like wtf! So they officially canceled the line and put in a credit request. But again, I won't know until the new bill is processed in 3 weeks. Stepping into this verizon store 2 months ago has caused me such a headache, I wish I never did.
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November 2023 by Pepper Ann
This store just reminded me why I prefer to do all my phone business over the phone. A customer service not that great stood there for a while before anybody checked me in I will say that they did tell me that they would be with me shortly, but never checked me and someone waited till I was there about 10 minutes before they checked me in then the guy that helped me to get checked in, kind of insulted my name not sure of his name but he’s full of tattoos and short. I’ll keep doing my business over the phone or elsewhere. The whole vibe in that store is off.
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November 2023 by Jonathan Fawcett
I was over sold and they didn’t upload my old info to my new phone and lost photos and other info. Horrible experience. They also told me there wasn’t anyone to talk to about my issues. Def would not use them EVER.
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October 2023 by Rosecrans Cowboy
Angel was super helpful. Set up took a few hours and he made it bearable. Thanks Angel!!
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October 2023 by Ashley G.
If i could give Ronnie an 10 star review I would. He was so incredibly helpful and was able to help me with starting a new plan and get me a new phone after my old phone was stuck in SOS mode. So thankful for his help and patience Not all hero's wear capes!
