Verizon

Most Recent Comments

• February 2024 by Wolverine A.
  If you need to pay your bill this place is fine, but in my opinion if you are upgrading, selecting a new plan, transferring phone services I would not use this location. In the past 5 years I visited this place twice, and both times they messed up my plan. It took me hours on the phone with Verizon to fix the issues they have created. I didn't learn my lesson from the first time. They are not official Verizon store, they are authorized retailer. They have their own interests or promotions outside of what Verizon is running. I sat with the salesperson and told him what I wanted, I knew the promotion that Verizon was running for current customers, he said ok took our phones. We signed the paperwork and few weeks later I check online and none of the promotions or what we asked for was applied. I have no clue what program the salesperson applied for. I have been Verizon customer for over 15 years, I get the same promotion every 3-4 years. So I know what I asked for, what the sales person did is who knows. I called Verizon spent few hours on the call and straightened everything out, but what a waste of my time. Based my experience, I do not recommend this location or any other authorized retailers for Verizon. Go to official Verizon store.
• February 2024 by Jared Fallentine
  The store manager Justin was amazing and made and my wife feel very comfortable with our new devices. Mohsin was an added bonus of great customer service and we really appreciate their teamwork. I would definitely recommend this store and their representatives to everyone looking to get new phones and more.
• January 2024 by Nancy J.
  On 12/22/23 my husband and I went to Verizon to upgrade my phone to iPhone 15 pro for an early Christmas gift. Sales Rep Alex looked at my plan and informed us on some promotions--which was an iPhone watch (still never received or heard from anyone), and a LTE home internet. Per Alex, you're eligible to try out our home internet at NO COST, "you can see how it is, and if you don't like it within 30 days just return it but make sure to call verizon care support at 1-800-896-9639" they will even send you a $100 gift card if you like". We tested it and saw it not faster then our current internet service, so I called that number he provided and kept getting the run around and spoke to 4 different people probably from 4 different countries because you can definitely hear the accent, BUT no one helped me and they said "if you purchased it from the store, go back and drop it off there" spoke to a guy with a lot of facial hair and dark hair can't remember he's name and he said we don't take any returns here at all--they all get mailed out so I called again and told them and escalated to there supervisor/manager and he helped for me a UPS return label after 3 hours being on the phone. I finally shipped the home internet back as instructed and I confirmed the warehouse received BUT Verizon still charged me $208.96 for something I didn't even used at all and tested it out for 1 minute and even said I won't be charged if I returned it on time--which I did. Until now, I'm still trying to get my bill resolved with Verizon. It no fair for customers to be fooled into this manipulated sales tactics. I'm extremely upset frustrated with this experience. Long story short my husband just wanted to upgrade my iPhone as a gift!
• January 2024 by Caleb Hawkins
  Was our one-stop shop for all the phones for my family but honestly moving onto a new store now. Last 2- visits turned me off…Went into store hoping someone could look at my i-phone to see if they could fix a minor problem and dude wouldn’t even let me finish my problem without him telling me to call cust service number. Ended up getting a new company phone mailed to me and just wanted advice backing up my data and a different dude told me it would cost me $40. Zero customer service anymore at this joint
• January 2024 by L M
  BUYER BEWARE: I’m sharing a terrible experience with this store. Carleigh upped the plan on all four lines for my phones without consent when only the two for trade in needed to be increased. She also added phone insurance on 2 new phones $17 a month per line that I was not Informed about. Carleigh also didn’t initiate a trade in for the agreed promotion value of $830. Instead when I tried to trade it in after it was gifted we were told the value was $83. We were also sold watches for $5 a month and not made aware of about $10 additional in surcharges every month. When I tried to turn in the watches in the 30 day return window, I was told I couldn’t becuase we didn’t have the box. Demarcus(asst. store manager) was not helpful becuase he said we could return the watches for two restock fees, and then the store manager denied when we returned to do this. LASTLY: This is not a Verizon store- but an authorized dealer. They charged us an additional “set up and go” fee of $24 on every phone and watch purchased that Verizon confirmed was not a Verizon charge but how the store makes money.
• January 2024 by Thom M.
  This is to bring to your attention an issue of adding unauthorized charges added to our Verizon bill by a Victra representative. We were having trouble transferring data from an old phone to a new phone. We didn't want to go to this 3rd party Verizon store as we'd had problems with this place a few years ago. But it was closest and it's just a data migration. What could go wrong? Anthony assisted us and the data transfer was handled. We were charged for the service. So far so good. Then I got home and saw an email from Verizon. As we expected there was the one-time charge for the assistance migrating one phone to another. But there was also an additional $25/month added in Home Device Protection by Asurion that we didn't authorize. The email said to call if we didn't authorize this change. I called Verizon. Their customer service rep said it was added at the location that did the migration and that I should go down there and ask them to remove it. I went to the location and Anthony said he didn't do it and couldn't reverse it because he didn't work for Asurion. I asked him to give me the number for Asurion and he said to Google it. He didn't like my "attitude" and I didn't like his. I called Verizon again. The Verizon rep showed me how to remove the charge. I asked if they could show who carried out the charge. They said, "no one can make a change to an account without leaving a fingerprint." There was a username (that they couldn't divulge) and store location time-stamped to the change. It was exactly when Anthony had our phones in his hand. Verizon is passing it up the chain to see if any discipline is warranted. So watch these 3rd party "Verizon" stores. They'll add things to your bill and lie about it later. Or better yet drive a little farther and go to a "real" Verizon store.
• December 2023 by Lauren M.
  BUYER BEWARE: This is not a Verizon store and they have additional hidden fees verizon would not charge if you went to their store directly. Their customer service is so decietful. We tried to buy apple watches for $5 a line and were told that would be the only cost by Carleigh. When the bill came it was an additional $10 in monthly taxes and "surcharges". We tried to bring the watches back to pay $50 for a restock fee within the 30 day return window because we felt they were misleading in their explanation of cost. They wouldn't return them becuase they didn't have the box. So since we can't return the watches we either have to break contract and pay $300 for the watch value, or continue the contract for $540 over 3 years. All becuase they didn't quote us the correct monthly price when we would have said no. Demarcus told us we could return the watches without a box for two restock fees and to come back the next day when the manager was there to waive the restock all together. Manager(John?) wasn't there and now they can't return them period.
• December 2023 by S F
  Terrible customer service. Big liars
• December 2023 by Rod Shier
  I went into the local store to connect an I-watch to the phone, and was assisted by Isaac. He treated me with kindness, respect and professionalism!!!He did appear to still be in training, however, that is a good thing. You have to start somewhere. And if more stars were up there for an evaluation, Isaac would receive more than just the 5.
• November 2023 by Andrew Wright
  Went here to get a new iPhone when my previous one was stolen. Had a great experience. I was anxious about getting a new phone due to previous experiences at other stores. Stacey helped me get the iPhone I wanted (exact color as well) and she helped me reset my Apple ID password too. Highly recommend going here.
• October 2023 by KRIS MOOREHEAD
  Karli is AMAZING!!! She made us feel like family. We had a big order and with the deals/pricing of everything it can sometimes feel like buying a car. Karli made it feel like a dream. Girl knows her stuff and was upfront about everything. If you happen to go into this location do yourself a favor and ask for Karli. She will not disappoint.
• October 2023 by Christopher D.
  Isaac was a great sales representative. Make sure to help me with all my questions and needs left rising very satisfied. Also helped with the insurance on my products thanks man
• October 2023 by Mallary Thompson
  My husband and I went in to this store for the first time in three years to upgrade to new phones after paying off our phones. The associate told us the individual trade in on our phones were $200 for my iphone 12 and $300 for my husband's 13 but if we bought a $200 "bundle" of accessories per phone we could trade in for $800 each. So we did, but later when I verified with Verizon that this was the actual promotion, they (obviously) said it was not. When we went back in the next day to return the $400 worth of accessories, the manager would not return them because the associate had opened them. He gave us $170 back for the cases and a monthly discount on the phone insurance. I won't be going back to that store. It is not a corporate Verizon store, but an "authorized retailer" and apparently they can just flat out lie to you. So... cool.
• October 2023 by Intuitive Droning
  If you add up the negative reviews that are numerous, prominently listed, repeated complaints of this Non Corporate store, it doesn't look good. It's a sales pit disguised as a Verizon store that has shady practices and odd selling techniques with hidden information and null of anything that makes sense. The average age in the store feels like a hungry get that money quick 20 ish push the product young adults. If you feel like your getting duped or scam then yep, your at the right place. Head over to the corporate store a few miles away.
• September 2023 by F O
  Beware: This is NOT a corporate store, but a franchise store. Stay away!During my visit, I encountered a level of deception that would make even the most notorious used car salesmen from the 1980s and 1990s blush. I went in looking for a new phone and wanted to pay in full. Oddly, the fact that I wanted to pay in full seemed to change the employees demeanor.The employee helped me pick out a phone, but I discovered that there was a better price elsewhere. The salesman insisted that I would receive a discount, presented me with the price, complete with a supposed discount. I paid in full, so I thought. Little did I know that the actual price of the phone had been cunningly hidden within a contract, morphing my straightforward purchase into a loan, with monthly payments I never agreed to (I discovered this once I looked at all the documents emailed to me).BTW, after sliding my card to make the purchase, I was told I needed to sign their tablet to complete it. Out of my view, the employee quickly scrolled down on the tablet, then presented me with a location to sign. I thought I was signing the receipt, but instead I was signing a loan document.To make matters worse, without seeking my consent, they included phone insurance to my monthly bill. These surprise charges left me feeling exploited and deeply disappointed with the integrity of this establishment.Do yourself a favor and avoid this franchise by driving 15 minutes to the corporate Verizon store in Temecula.P.S. Most of these 5-star reviews with four or less words are beyond suspicious.