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March 2024 by J G.
Customer service is terrible. I was with a friend who wanted to purchase bras but needed to try them on. She pretty much knew what she wanted. It was 20 minutes prior to closing. I know thats cutting it close, but very doable They measured her near the front entrance and sent her to the back with a ticket to wait for assistance. She wanted for 3-4 minutes and no one knew she was there. She had to ask someone to go out and ask someone to help her. It took her a couple of minutes for the staff to bring her bras to try on but apparently, she brought the wrong style. Instead of checking back with her. She walked out of the dressing room to get the correct ones and then she then she was locked out of the room. They said they were closing and would not open it "sorry, its closed" (5 minutes till closing. She wasted their time and they wasted hers. A lot of the time was just waiting for staff to help but everyone was too worried about cleaning the store than actually helping a customer. (there were at least 3 staff members that I could see) 20 minutes is plenty of time to try on a bra and check out. And this is why physical stores will be obsolete one day.
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February 2024 by Fernando Hernandez
On December 23rd 2023 I went and bought a $100 gift card. I was given a receipt and when I gifted the present for Christmas I didn't give the receipt to the person. This person went today. February 16th to go buy something with a $100 gift card and a they said balance of 0 dollars. Nobody has a receipt so there's no way of proving that I paid for it. Cause I paid for it cash like an idiot. You should be ashamed Victoria's Secret. I work hard for my money and your cashier probably didn't activate the card and kept my money or canceled the transaction.
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November 2023 by Xtina Rockett
It was hard to find help for a fitting room at this location. But I'm very happy with my purchase and glad they have some extended sizing.
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October 2023 by Alexandria P.
Visited this location twice. This is the dirtiest and disorganized VS I have ever encountered. The sales floor is riddled with endless price tags scattered around tables, islands, mannequins. Many dust bunnies, food crumbs, and dark liquid stains through out the entire floor. One expects a clean shopping experience when selecting intimate garments. A filthy environment only dilutes the quality of this brand. Definitely need to consult with the regional and district manager regarding the poor presentation of this location. Will definitely be shopping online or visiting VS in San Diego.
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September 2023 by Dolapo Ayodele
They helped me pick out the right bra size and style.
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July 2023 by Abril
I decided to close my VS account after 2 very uncomfortable incidents at this location. In one occasions they made me feel like a theft. They left the sensor on an item and couldn’t take it off because I needed the recipe, and they where talking amongst each other that the sensor was in the wrong place. Like if I had removed it. I told them I purchased it with my card and they said they couldn’t look me up without the physical cards, neither with my email or phone number. It wasn’t until a third person stepped in to show them how to look me up. Thanks to the person who helped me. But four lady’s before were very unprofessional.
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July 2023 by JENNIFER ZEZULA
They had so many great selections & Sales during my visit! All the employees were so sweet & helpful!!!
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July 2023 by Rosanita Tirado
Spent too much money here... but totally worth it.
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July 2023 by Monica castro
Love shopping here at the Temecula promenade mall... Best stores and love my Victoria secrets
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March 2023 by Cheryl Burns
Nice VS store. Its huge. Great selection of active wear as well as bras etc. Also has cosmetics, lotions and body sprays too. Staff is super helpful and always there to answer any questions and bring different sizes or items. Dressing room is beautiful with a couch for your shopping pal to relax on while they wait and vice versa. Digital dressing room helper inside as well to answer any questions on the items you're trying on. Amazing.
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January 2023 by Fabian Gomez
I buy Very Sexy perfume for my girl when I visit from Mexico
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January 2023 by Norman R.
Nothing like being dragged into this situation and establishment by the wife! The store's products adorn a huge part of the female population which must speak for their success., and most men are huge fans of their styles and how it accentuates the female anatomy. Moderate pricing, Decent quality. Highly recommend.
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January 2023 by Chloe G.
New to the area and came here looking for a bra. BIG MISTAKE! Their "manager" Jessica was being so rude legit YELLING at me for looking at bras and kept asking me if I even know my size because I'm "clearly not looking in the right area." I'm not kidding I just said I'm looking for the price and if I'm not allowed to look at bras in the store??! And she freaked out for us not looking at bins that are my size. We told her she's being kinda rude and she just kept saying "okay thanks okay thanks okay that's fine?" Like what? then I said you're being extremely passive aggressive and she said okay bye and put a huge fake smile on? Another costumer came up to us agreeing with us saying "honestly." I left and left my bag full of things because why would a manager like Jessica even work there! Miserable people have Miserable lives and maybe she needs a reality check because how can you be so rude at people just looking at bras like girl it's not that big of a deal. She clearly needs a new job!
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August 2022 by Crystal B.
Extremely rude and unfriendly staff at this location. Gross. Doesn't hurt to smile ladies, your job ain't that special.
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July 2022 by Cleopatria Jones
Great customer service from the moment I walked in. I was offered a bra fitting which I gladly appreciated and accepted. Highly recommend.
