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September 2023 by michael chang
One of the worst location to visit.doesn't matter how long is the line .only one or two teller working, but on the other side which is the business center, seems like always has a better services .
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July 2023 by D C
They have terrible customer service and not a fan.
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February 2023 by 王沛珍
This bank is busy and there are usually long queues. Parking is easy. Best to make an appointment before coming. The staffs here are friendly and helpful. Strongly recommend Mr. Huang and Merrill Financial Advisor Mr. Yu. They are professional and patient. Their services are totally worth the wait.
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February 2023 by Man Po Wong
They changed the time 10:00 to 4:00 Monday to Friday Only . I can't come during that time . Better is close this location. ! Shame bfa.
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February 2023 by Christine
This bank is busy and there are usually long queues. Parking is easy. Best to make an appointment before coming. The staffs here are friendly and helpful. Strongly recommend Mr. Huang and Merrill Financial Advisor Mr. Yu. They are professional and patient. Their services are totally worth the wait.
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January 2023 by Ronny T.
closed today. no holiday today and no explanation given. at least have an employee greet customers and offer a reason.
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December 2022 by Doreen J
My appointment time is 2pm, the greeter said they will come to help me in 5mins. I waited for 40mins, but nobody come to help.
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December 2022 by W C.
This back location sucks! I've never had a bank post that there are no tellers available. Ridiculous!
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November 2022 by George MacDonald
Was there #14 in line. They only had 1 teller. Their Manager was just standing around and would not.get another person to open up. They have terrible Management. Maybe I should get another bank. Go to Arcadia B of A. Much better.
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November 2022 by Alex B.
Terrible customer service from a teller her name is ErikaI came in with a bunch of check to deposit and forgot to total upI ask her can she total for me since I forgot to add it upShe refused to serveAnd ask me to step a side use my cell phone to total up all the checkThis Bank of America in temple cityAre very bad customer services.
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October 2022 by Caroline Diep
I'm not sure what happened to this place. I used to love coming to this Bank of America location due to the convenience and customer service. However, in the recent months, I noticed that the longs have been super long because they only have ONE teller working, while there are people sitting around doing nothing. I feel bad for the teller since it is not their fault.I have also witnessed several incidents here that are just insane. There was a time that customers were understandably angry due to the long line and someone went to complain to the manager and instead of placating the matter, the manager proceeds to threaten to call the cops on her! Absolutely insane and unprofessional. The worst part is that I saw him again at my next visit.They need to step up their customer service and I think the first order of business would be to remove that manager from his position. I have never witnessed something so unprofessional from a higher up. That was the incident that made me transfer most of my business to Chase.
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October 2022 by Jeff Chen
This Bank of America lost a big cash deposit of mine, when I demanded to see the security cameras to prove that I did deposit the money. They gave me a bunch of mumbo jumbo reasons why I couldn’t see the cameras.Corporate customer service basically said I had to go sue them, their own employee gave me this advice, as a well to see the cameras.I’m over wasting my time on this but people need to know their money isn’t safe here.
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October 2022 by jim ji
Friendly staff, nice and clean lobby, plenty parking
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October 2022 by Ramzi D.
Very bad customer service... one teller with 20 people in line. Manager doesn't jump on to help, or to ease the wait. Wait time exceeds 30 minutes + .... Staffing is HORRIBLE
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October 2022 by Minh H.
Shittiest branch ever! They are so slow , always a long line. It's so frustrating because this branch is right next to my house but it's useless. I tried going to other branches around the area and it's a hit or miss. I'm planning to transfer all my BOA accounts to another financial center ( Chase, they are sooo much better ) because BOA sucks !