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November 2023 by Cherry Zhou
Temple City Branch Sandy Chang’s service quality?????
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November 2023 by John L.
I extremely satisfied with my visit to this branch. I received detail information about the account which I am not aware of. Helpful employee and polite.
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November 2023 by Briana L.
My family and I have been a customer for an extremely long time. Since this bank use to be called Commerce Bank. I think the reason for the low stars is this bank caters to the older Asian demographics, in particular Chinese, so it helps if you speak Mandarin or Cantonese. But just be patient, speak slow, or ask for help and your transaction shouldn't be too difficult. Yuki has also been super helpful for me, as someone who's Cantonese isn't too good. So ask for Yuki if you do need someone to speak English.
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November 2023 by Ck C.
It is always pleasant to walk in to the Temple City branch. All staff are courteous, friendly and prompt with their services. They are also fluent in different Chinese dialects. My banking experience so far with them is excellent. Often apologize when the line is long at the tellers counter. Happy with their service !
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November 2023 by Cynthia C.
My dad has been a long-time customer of East West Bank and when I accompanied him recently, we were helped by Helen(?). She was very patient and understanding with my dad, who does not speak fluent English. She was able to switch back and forth with English and Cantonese, accommodating the both of us so we understood what she was doing. She made the whole process fast and easy for my dad, which I appreciated :)
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November 2023 by Arturo n.
Esther Ji worked so fast I was out the door in only 5 minutes I will definitely keep on coming back
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October 2023 by 炤焰
Excellent and friendly service!!!Great and clean environment.Employee really helpful!
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October 2023 by Cassie C.
Update: the manager called me the next day after seeing my review and apologized (I'm sorry for not catching her name but I think it was Eliza?). She said she'll provide better training going forward so hopefully customer service goes up from here on out I'll bump my initial 2-star review to 3-stars because I appreciate the effort to improve.
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July 2023 by MinFu Huang
The service is cordial.
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July 2023 by lucy l.
They don't know what it means to have good customer service. They are rude when you ask them questions. Their fees might be lower than other banks but NOT worth it here. Don't waste your time banking here!
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October 2022 by MJ Z
(Translated by Google) The attitude is very bad, and I will never come here again. I don't know how to recruit people, please come here(Original)态度非常恶劣，以后都不再过来这里。都不懂怎么招人的，请这些人过来
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October 2022 by Ren A.
At around 6:15 pm today, a phone operator named Edward was a dic%k on the phone. I wanted to just update my phone number. I gave him my social number, my birthday, and all the info. He ended up saying he could not work with me, I had to wait for my main branch to help me, and he hung up on me. This phone operator named Edward is a trash. Please fire him!
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July 2022 by Betty C.
Coming here to close my account since I haven't use it since covid started and they froze my account? Then the teller ask me whole bunch irrelevant questions just to make the transaction harder
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July 2022 by Ricky Hurtado
Very racist office... I sent my Hispanic client for a simple bank statement and they refused to give him any documentation.He then said he would pay if need be and they said he would only be able to get a transaction report but not a statement (for those who know a statement and transaction history are different)He had to pay someone for cooperation and help because of his race.
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June 2022 by Alven T.
The small teller lady with white hair short is rude as hell, especially for the elderly. She raised her tone and weirdly talked to my mom in Chinese with a low-life expression on her face. She is not the only one. Almost all older female tellers do the same to the elderly at this location. Rude!!!! Super Rude!!!! I don't know why these people are in the banking industry. Could they not find a job they loved and hated the job they had? You are not doing me a favor, idiots. You are serving me as a customer. If you are not patient enough with the elderly, why don't you just quit? Simple as hell.
