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April 2022 by Liane H.
This place is HORRIBLE. I took my Maltese here to get groomed and when I picked her up, she was so drowsy that I had to carry her to the car. I asked them what's wrong but they said she was fine. I thought maybe she was just tired from being there all day. The next morning, my dog couldn't walk and was in so much pain, she refused to eat. I called them and they told me to bring the dog in. I went and they said to wait for the owner. The owner never showed up. They told me to come back next day. I refused to wait and do nothing, so they gave me their insurance and said to take her to the vet and they will pay for it. After going to the vet, this place now REFUSES to pay and the owner tells me that my dog hurt herself and it's not their fault. The owner was very rude and instead of talking to me, she kept yelling. I will NEVER take my dog here again. They will not own up to their mistakes.
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March 2022 by miki
cute dogs
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November 2020 by Alejandro C.
Beyond pet-friendly. I have recommended to all my friends. We are pleased with the care and service. Thank you!
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August 2020 by Lulu C.
I bought a super cute puppy from here in April. She always makes me and my family very happy. Even we can't go out during this time ( COVID-19 ), My family is still full of joy every day.Now she's six months old, very healthy, lovely and cute.Thank you Tina and Peter :)
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December 2017 by Natalie O.
Do not take your pets here. I took my dog here to be groomed. There were no prior injuries on her. She is very active, and it requires a lot of patience to groom her because she moves around a lot. When we got home from the groomers I noticed she had a bloody nose as if someone had hit her repeatedly. You shouldn't be groomers if you're going to mistreat animals. Do not trust them with your baby.
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November 2017 by W. N.
Bad customer service. Extremely rude. The haircut for my maltipoo was $55 and she looked way worse than before. Never going back again.
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October 2017 by Gina T.
Very happy and I found my place for my fur baby to get pampered.. thank you for the beautiful job!!
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March 2017 by Suzanne C.
I always have a hard time finding a groomer I like, whether it costs way too much or they are just inconsistent and cuts like pet smart. After looking on yelp, I decided to give this place a try based on mostly positive reviews. Unfortunately, they did not make the cut (no pun intended). Mostly because of the customer service/management. I called to inquire about the pricing and they said $40, which is a pretty good price compared to most places. I made an appointment to bring my shih tuz in. The place looks really clean and modern. I went through the front and told the girl I had a 10:30 appointment. She told me to sign in while she was talking to another customer. She then takes my dog to the back and I asked her about how long? She said at least 3 hours and would call when she is finished. That was it. I found it really strange that they didn't ask me to fill out my personal information or even ask for my dog's shot records like all the other groomers I been to. Also, as I was telling her what kind of cut I wanted (short cut, short ears and tail), she didn't even write it down. Most places keep a record of what I request so the next time I come in they know what to expect. Strange. Few hours past by I decided to call to see how much longer it would be since I was near the area. Some fobby Chinese lady answers (I'm not being racist if I'm Chinese myself) and she sounded very confused and said "they will call you when done, I'm in different area and can't ask" and hangs up. RUDE. Later I get a call saying she is ready for pick up. I went to pick her up and right when I saw her, I noticed the ears weren't trimmed (like I requested) and asked if they can do it which they did immediately. Everything else was only okay, I wasn't blown away. The next day I called back because I noticed they didn't put her collar back on. So I called again wanting to come by and pick it up. The same rude lady answers and I'm explaining to her how I took my dog for a hair cut but they forgot the collar which is a pink one with a metal tag. Once again she didn't understand me and was like "it's too late to bring your dog in, we almost close." (I called at like 4, they close at 7) I told her no, my dog already got a groom and was trying to explain to her again. She then goes "uhh I don't know I'm in the front they (groomers) are in different area, I can't transfer the call." I was so annoyed I just hung up. Really?? What use are you on the phone if you don't know anything?! I decided to just go in person myself, told the girl groomer the situation about the collar and she goes to the back to look for it. A minute later she comes back out and says that they looked everywhere and don't see any pink collars around. I just looked at her like you got to be kidding me. She said sorry and I just left. Never going back! The big issue for me was their management, especially that useless lady answering the phones. They need someone that can communicate because she is giving horrible customer service. To top it off they lost my dog's collar. I'm definitely looking for a new groomer. After all this ranting, I decided to give them one star instead of two because I was reminded how annoyed I was.
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March 2017 by Kevin L.
Attempted to get my dog groomed here and they referred us to their other location on Rosemead Blvd. I tried looking everywhere for it but it's not on yelp. I tried my luck and went to that location and it turns out the shop is called Jia Jia pet grooming. When I arrived they said they have nothing available... This review is not based off the quality of the groom but rather the poor customer service. In an attempt to gain more business and customers please let me and other customers know that there's simply nothing available and to schedule for another day. I would've completely understood and would've came back. Instead they wasted my time and gas.
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February 2017 by Cindy L.
I sent my cat to shower, and came home with bruises in the ear! I asked the staff what's wrong and she told me "maybe your cat did this BY HIMSELF!" ( she even said those are not bruises!) My baby is really gentle and behaved, and I showered him for couple times which he never did that! I always treat my baby cat as my son. This is too over!!
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September 2016 by Roxie Z.
bad attitude. Bad service. They said my puppy was too scared, so they can't not grooming. The said grooming is up to 35. But I have coupon for 50%off. The fee is still $30. But the problem is they have very bad attitude to consumers.
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August 2016 by Alice M.
The staff are friendly, the price is decent and the haircut they gave my dog was cute. Excellent services.
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August 2016 by Jo C.
Incredibly satisfied!!! I took my dog here to the first time groomed and they did amazing job on her, I will definitely be coming back again
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August 2016 by Xingchen Y.
Very nice place. Like people here. Really good price. Definitely will come here again. Yeahhhhhhhhhhhhhhhhhhhhhhhhhhhh
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August 2016 by Jason L.
Really lovely place and I like the environment here. Also, the staff here are very friendly and helpful. I definitely will bring my doggy back here again. Good Job, Happy Pet Paradise.
